Check-in was fine - pleasant and helpful staff, who asked about requirements for shuttle or taxi.
Room was very ordinary but adequate. Bathroom smelled of stagnent water so I left the door open. Aircon could not be turned lower than 20 so the room was stuffy - staff were only able to provide me with a fan to assist.
I stayed five nights: on my return from work one evening, my room had not been serviced. I was told it would take only 20 minutes and I had to wait in the bar area - and had been assured by the gentleman on reception that he would let me know when it was ready... 45 minutes later, I went back to reception to find the room had been serviced. Poor experience, although the lady who was then on reception was very pleasant and aplogetic.
Food at the restaurant was good, as was the service overall. One evening, I waited for over 30 minutes for my meal, and asked for an update. I was assured it was coming soon. I went to leave after 45 minutes just as my meal was being delivered. The wait staff member aranged to have my meal covered so I could take it to my room, and also cancelled the charge for the glass of wine I had while I was waiting.
Some good, some great, some not so great...
The doona in my room - while nicely covered with crisp sheets - was revealed to have a number of very unpleasant-looking stains...
The pillow menu was great and my selection was provided to me very quickly - good service on that.
- Official Description (provided by the hotel):
- Ibis Sydney Airport - the only AAA rated 3.5 star property at Sydney Airport. We are 100% non smoking with restaurant, bar, internet access, guest laundry and car parking. Ibis - Hotels the way you like them. ... more less
- Reservation Options:
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- Also Known As:
- Ibis Sydney Airport
- Ibis Hotel Sydney Airport