Last weekend, 03-04/05/2013 I attended a one day conference and found the facility comfortable, very well maintained (a little too cold in the afternoon) and easy to negotiate, with attentive staff and good food from room service and at the meeting.
I chose to stay overnight prior to this. The room with a view over the adjacent industrial sites was well maintained, with comfortable bedding, limited aircraft and traffic noise (as might be expected from an airport hotel) and most basic comforts attended to. This was good value. However, disappointingly, the breakfast service did not meet expectations of value for money. Most platters of fresh food and prepared cereals, fruit etc were empty and not refilled during the time I was there (8.30am-9.15am). There were no pastries remaining and none emerged. This appeared to be related to inadequacy of staff numbers and general supervision/management in the breakfast area. The one evident serving chef was sweating to provide adequate hot food service with that one staff member also having to respond to requests from his own colleagues for food to be supplied elsewhere. He was clearly not in any position to assess, prepare and replenish the many empty serving sites. While it was possible to obtain nourishment with what small choice remained, this lack of attention at 8.30am with a busy clientele seems to be a systematic issue for the management to correct rather than pressuring the limited staffing present on the day. This has left me with a somewhat negative impression of the experience, necessary because of the choice of conference venue by the organisers..
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- Also Known As:
- Stamford Plaza Sydney Airport Hotel Mascot
- Stamford Plaza Hotel Sydney