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“Well located hotel” 4 of 5 stars
Review of Holiday Inn Sydney Airport

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Holiday Inn Sydney Airport
4.5 of 5 Hotel   |   Bourke Road & O'Riordan Street, Mascot, Botany Bay, New South Wales 2020, Australia   |  
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Ranked #2 of 5 Hotels in Mascot
Auckland
Senior Contributor
37 reviews 37 reviews
5 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
“Well located hotel”
4 of 5 stars Reviewed May 7, 2013

Excellent location and facilities. Close to rail network and easy shuttle access to airport. Breakfast buffet was excellent, rooms well appointed and the sports bar was lively. I have stayed at this hotel and others in the airport area previously and this is my preferred 4 star hotel.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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745 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (133)
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Melbourne, Australia
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 6, 2013

Stayed here while in Sydney on business and needed a hotel in the Mascot area. As an airport hotel the Holiday Inn is of a good standard. Rooms are spacious, quite and comfortable. Room service is prompt and good quality meals. Bathrooms are a bit dated and could do with a bit of a basic update (e.g. new tapware) as a minimum or a full refurbishment even better.

As expected there is not a lot to do in the area around hotel but this is an airport hotel so other then the airport there isn;t much in the area. It is very close to the train station so you can get into the city easily in under 25 minutes. Proximity to airport means getting a taxi is a breeze and I noticed there was a shuttle bus to take you back to airport if needed.

Would be happy to stay again here if needed a hotel near airport but as a hotel in Sydney I'd choose one closer in to CBD.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sydney
Contributor
18 reviews 18 reviews
15 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 5, 2013 via mobile

We stay me and my wife on the 4th of may in this hotel and its just great hotel as usual , the room was very clean the staff very friendly and the food is very good ...check in and out very smooth .........

  • Stayed May 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pirodoi, Manager at Holiday Inn Sydney Airport, responded to this review, May 6, 2013
Dear Adam2203,

Thank you for your review and delighted that the team and our hotel delivered a great stay. Looking forward to welcoming you and your wife back soon on your next Sydney stop over.

Ian Pirodon
Hotel Manager
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Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed May 3, 2013 via mobile

The hotel is located close to the airport and the Mascot station (25 minutes from Circular Quai). Clean and quiet rooms, good food nice service. The only minus is the expensive internet access and the poor wifi coverage in the room.

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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
pirodoi, Manager at Holiday Inn Sydney Airport, responded to this review, May 6, 2013
Dear Member,

Thank you for posting an Excellent review from your recent stay - Great to read that our hotel exceeded your expectations.

Look forward to welcoming you back soon

Ian Pirodon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 1, 2013 via mobile

Hotel is expensive and not worth the cost. Wifi is $28 and it's spotty at best. There's an extra charge for everything. We switched rooms, because our first room smelled like a wet gym sock. The reception staff was very friendly and apologetic- I will give them that. Even the second room had a bad odor. The hotel bar was acceptable, the food was okay... Overpriced but okay. There are other places to stay near the airport where you'll get more for the price of this hotel. Don't listen to the good reviews. They're false.

  • Stayed May 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pirodoi, Manager at Holiday Inn Sydney Airport, responded to this review, May 2, 2013
Dear Lanahead,

Thank you for acknowledging the front desk team and their efforts in moving you - I also wanted to confirm that we rectified the issue you had with your first room promptly. All reviews on tripadvisor are in fact placed legitimately by guests and monitored for validity by Tripadvisor and the hotel.

Ian Pirodon
Hotel Manager
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Hullbridge, United Kingdom
Senior Contributor
47 reviews 47 reviews
10 hotel reviews
Reviews in 28 cities Reviews in 28 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed April 30, 2013

Clean and comfortable at a competitive price. Well located at the edge of the airport. Helpful and friendly staff. Good bar. Breakfast was good and as much as you want. Had a good nights sleep with no noise to disturb us. Taxis waiting outside front door.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pirodoi, Manager at Holiday Inn Sydney Airport, responded to this review, May 1, 2013
Dear RogerToad,

Thank you for your great review of our hotel and the highlight of our helpful and friendly staff. Importantly, delighted that you found restful sleep - we get so many great comments about our comfy beds!

Looking forward to welcoming you back soon

Ian Pirodon
Hotel Manager
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Knoxville
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed April 29, 2013

This is a very expensive, very plain holiday inn. About the only good part was the breakfast, which is better than most. There are lots better hotels for the same price in the area. Qantas put us up there for one night, but the second was on use...so we moved hotels.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pirodoi, Manager at Holiday Inn Sydney Airport, responded to this review, May 1, 2013
Dear KnoxvillePufferfish,

Thank you for your review - We appreciate your opinion of the hotel and as you have experienced, airline disruptions can be very stressful and frustrating - Glad to read that you enjoyed our breakfast during your unplanned hotel stay.

Ian Pirodon
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Sydney Airport

Address: Bourke Road & O'Riordan Street, Mascot, Botany Bay, New South Wales 2020, Australia
Phone Number:
Location: Australia > New South Wales > Greater Sydney > Botany Bay > Mascot
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 5 Hotels in Mascot
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Holiday Inn Sydney Airport 4.5*
Number of rooms: 250
Official Description (provided by the hotel):
Conveniently positioned, Holiday Inn Sydney Airport is located only minutes from the international and domestic airport terminals, providing regular transfers to and from the hotel. Situated in the centre of the local business district, the hotel provides you with easy access to the CBD via the motorway. A two minute walk to nearby Mascot train station will also have you in the city within 10 minutes.All 250 guest rooms have views towards the city skyline or airport and have been custom designed with guest comfort in mind. Standard rooms come equipped with a choice of soft and firm pillows, 32-inch flatscreen TVs, high speed internet access and ensuite with dual pressure showerhead. Enjoy a delicious Moroccan-inspired meal in the hotel’s signature restaurant, Sirocco, or socialise with friends and entertain colleagues with a relaxed drink and light meal in Biggles Bar.Within Holiday Inn Sydney Airport is an in-house gymnasium, same day laundry for the last minute rush and a business centre to stay connected and prepared for the trip ahead.Experience the relaxed and friendly service at Holiday Inn Sydney Airport. ... more   less 
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Also Known As:
Holiday Inn Sydney Airport Hotel Mascot
Sydney Holiday Inn

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