We are smokers, however do not smoke inside - not even our own house or car. Ashtray is provided on balcony. We smoked on the balcony, always ensuring that the door was closed and even took the bin outside so we could empty the ashtray. Nothing was said to us by anyone - cleaning staff even left the bin outside for us. When we checked out, we were thanked for staying. We returned four hours later to collect our luggage. Again pleasant staff - thankyou etc - nothing about the room. Our bond was returned to our account to then be taken out again a few days later. When we contacted the hotel we were advised that the room stunk of smoke?? When I questioned why nothing was said to us during our stay, on check out or when we collected our luggage I was told that the cleaning staff had complained each time they cleaned the room. I was also told they could not let the room for a few days due to smell (which I seriously doubt considering we checked out News Eve and said they were booked out that night) Again I questioned why we were not told. No further explanation or discussion has been provided, despite us initiating both phone and email contact, we have been provided no further information. The way this has been handled is disgusting. Especially considering the lengths we went to ensure that smoke did not go inside and also the fact that we were not at the hotel very much due to visiting family in the area. I will never stay at Quest hotel again. Stayed at the Wollongong one a couple days after Cronulla and that was also an aweful experience. - nil maintance, had to change rooms to only have other issues in the new room. The Quest chain is definitely a 'Has Been' option in my opinion - overpriced, run down and then making additional money by unfairly stealing bond (it was re-credited to us and then withdrawn again without our knowledge or consent therefore a form of stealing).
If you are a smoker, don't stay there. If possible pay cash bond, that was there is no option f...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for posting your review. Quest Cronulla Beach prides itself on promoting a non-smoking environment for all guests. All bonds are a pre-authorisation that cannot be refunded by us only absorbed if the terms and conditions stated on the registration card signed on check-in are breached by the guest. Unfortunately some rooms are not checked until well after the guests has checked out and left the area due to staffing and guests demands.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.