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“Housekeeping don't work on Sundays....” 3 of 5 stars
Review of Quest Cronulla Beach

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Quest Cronulla Beach
4.0 of 5 Lodge   |   1 The Kingsway, Cronulla, Sutherland Shire, New South Wales 2230, Australia   |  
Hotel amenities
Brisbane, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Housekeeping don't work on Sundays....”
3 of 5 stars Reviewed June 2, 2013

The rooms are adequate, but for $250 a night for a studio apartment I would have expected more than a double bed and maybe even some light housekeeping.

We stayed here for two nights, Saturday & Sunday. I called reception at 6pm to ask for some cleans towels and queried why our room hadn't been cleaned. She bluntly told me I'd have to pick them up from reception as housekeeping don't work on Sundays... she also said it was in the fine print on the booking. WOW my mistake.... in all my travels across the world I have never come across this!

Noise from the nightclub downstairs is an issue too.

  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sydtvl, BDE at Quest Cronulla Beach, responded to this review, June 3, 2013
Thank you for your feedback. Unfortunately the only day housekeeping do not work is on Sundays however if there is anything you require reception should bring the items up to your room. I have spoken with the staff member and this matter will not happen again.
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91 reviews from our community

Traveler rating
    56
    23
    5
    4
    3
See reviews for
22
28
8
19
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Brisbane, Australia
2 reviews
5 of 5 stars Reviewed May 27, 2013

We recently stayed in Sydney's beautiful Cronulla for our son's engagement. We were fortunate to choose the Quest Cronulla Beach for accommodation. From the check in to check out the experience was one of calm professionalism.
The staff from the management to the housekeeping were friendly and willing to assist in any request. Very refreshing to find customer service in this day and age.
The accommodation was well presented and in good condition, very comfortable.

Five stars all around.

Room Tip: Fantastic views of the ocean from beach front rooms. No noise issues as the sliding doors and windo...
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sydtvl, BDE at Quest Cronulla Beach, responded to this review, June 2, 2013
Glad you enjoyed your stay with us at Quest Cronulla Beach! Will pass on your lovely feedback to all staff. We look forward to welcoming you back next time you come visit beautiful Cronulla. A big congrats to your son on his engagement!
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Robertson, Australia
Top Contributor
58 reviews 58 reviews
19 hotel reviews
Reviews in 28 cities Reviews in 28 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed May 18, 2013

We only stayed for two nights, but the room we had was very spacious and clean. The facilities were wonderful, including washing machine, clothes dryer, electric cooking hob etc. It would be a lovely way to spend a week or more in beautiful Cronulla. The apartment was overlooking the surf, and across the road were plenty of eateries, casual and sophisticated. Only minutes walk to the shopping mall with plenty of boutique shops and of course the magnificent promenade around the waters edge. The price was extremely reasonable considering the position, position, position of Quest. We had dinner in Mango Jam Bistro underneath the apartments and this was superb. All in all a lovely experience and one we will definately do again.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sydtvl, BDE at Quest Cronulla Beach, responded to this review, May 19, 2013
Thank you for your wonderful feedback Barbara! Glad you enjoyed all that Cronulla has on offer. We definitely are in a great spot close to everything at arms reach! Hopefully next time you stay at Quest it will be a week long holiday!
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Sydney, Australia
Senior Contributor
42 reviews 42 reviews
25 hotel reviews
Reviews in 23 cities Reviews in 23 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed May 6, 2013 via mobile

If you want to stay south of he airport stay here. Cronulla is a great place , the beach, esplanade and restaurants to choose from mean that you do not get bored. Right across from quest there is a cinema too.
So what about the rooms . I would go for a 1 bedroom or more , that way you do not get bothered by noise and you have a great amount of space . I used to stay at the hotel across the road , rydges, but for similar $$$, Quest is much better. The team at quest is switched on and nothing is a problem. I will be back there again in a few weeks .

Stayed April 2013, traveled solo
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sydtvl, BDE at Quest Cronulla Beach, responded to this review, May 12, 2013
Thank you for your lovely feedback! Cronulla is a fantastic place to visit with everything at your fingertips! Look forward to welcoming you back when you next stay with us!
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Melbourne, Australia
Top Contributor
60 reviews 60 reviews
50 hotel reviews
Reviews in 40 cities Reviews in 40 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed March 29, 2013

We spent another four night here visiting a family member in Sydney again. This time Cronulla was very busy and we were only able to secure a studio room just above Northies hotel which was a bit noisy on the Friday and Saturday nights. However, we were able to open the door to the air conditioning unit and the noise from the unit blocked out the outside noise until it quietened down a bit after midnight. Also, we arrived in very difficult weather conditions which resulted in no air conditioning in the passages, very poor/ no Internet, very poor mobile phone reception and a noisy flapping blind on the balcony which eventually broke in the wind. None of these difficulties were the fault of the hotel and the staff did their very best to keep all things operating as best they could. The smaller room was as clean and comfortable as the one bedroom apartment we had stayed in before and was more than adequate for our needs. We were able to enjoy the balcony overlooking the park and the beach once the wether calmed down. The location for the shops, beach, parks, walks and restaurants is excellent and the railway station into the CBD is just an easy 10 minute walk away. If we return to Cronulla, we won't hesitate to stay at the Quest apartments gain.

Room Tip: Ocean view room as high as possible as Northies can be a bit noisy
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sydtvl, BDE at Quest Cronulla Beach, responded to this review, April 7, 2013
Thank you for your feedback. Very pleased to hear you had a comfortable stay despite the weather conditions. Cronulla being a vibrant place there is a level of noise on the weekends. Glad you enjoyed all that Cronulla has to offer. We look forward to seeing you again soon.
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Coffs Harbour
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 17, 2013

Really enjoyed our Quest experience. Staff were lovely and not only valued my room requests but upgraded me at no extra charge. It is a very handy location for all Cronulla has to offer and we will stay there again. Being from the area originally I was keen to show our room to family and friends, all were impressed. Well done and thank you Quest Cronulla!

Room Tip: Being above a popular hotel request a room as high and quiet as possible.
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sydtvl, BDE at Quest Cronulla Beach, responded to this review, March 21, 2013
Thank you for your review. We appreciate you taking the time to let other travellers know of your positive experience. We are pleased you enjoyed your stay at Quest Cronulla Beach. We hope to see you again very soon. Thanks again.
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Western Australia
Top Contributor
89 reviews 89 reviews
47 hotel reviews
Reviews in 46 cities Reviews in 46 cities
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed March 12, 2013

My husband and I booked the accomodation for 4 nights from 1/3/13-4/3/13 predominantely for the location which is superb!
Apartments were clean and well presented - great views out to the beach.
Close to the beach, shops and cafes - and right above Northies which is a hot spot for those keen for a night out.
Staff are warm and friendly and super helpful.
Adam was a stand out assisting us in accessing a late check out, extra tea and milk.
Nothing seems to be too much trouble for the staff which was really welcoming.
The apartment was spacious and had everything we needed for a comfortable stay.
I would definitely recommend Quest for those who need to stay in the Cronulla area.

Room Tip: The higher rooms would have better views.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sydtvl, BDE at Quest Cronulla Beach, responded to this review, March 14, 2013
Thank you for your lovely review. We are so pleased you enjoyed your stay with us and enjoyed all of what Cronulla has to offer. Next time you come to Cronulla we hope to see you staying with us again. And of course I'll pass on a 'thanks' to Adam.
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Additional Information about Quest Cronulla Beach

Address: 1 The Kingsway, Cronulla, Sutherland Shire, New South Wales 2230, Australia
Location: Australia > New South Wales > Greater Sydney > Sutherland Shire > Cronulla
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #1 of 3 Specialty Lodging in Cronulla
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Quest Cronulla Beach 4*
Number of rooms: 60
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