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“Great looking building but stops there” 1 of 5 stars
Review of Adina Apartment Hotel Norwest

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Adina Apartment Hotel Norwest
4.5 of 5 Hotel   |   22 Brook Hollow Avenue, Baulkham Hills, The Hills Shire, New South Wales 2153, Australia   |  
Hotel amenities
Ranked #1 of 2 Hotels in Baulkham Hills
Moonee Ponds, Australia
1 review
“Great looking building but stops there”
1 of 5 stars Reviewed December 15, 2013

Arrived and very impressed with the building and room. After that it all went pear shaped. Took us to day 4 of 6 day stay to get our room cleaned. Aircon was pathetic. When it did stay on, you either froze or melted (not to mention the noise). Dirty clothes from previous guests under bed. Rooms not cleaned. Extremely noisy and woken up every night either from noise, freezing cold or boiling hot. Tried to get room service and told the menu changed. Didn't have one for us so started to read out what they had over phone. Couldn't get a paper in the morning and staff had no idea about what public transport was available to get us to the city. No writing paper in the room so when I wanted to make some notes to pass on to the manager, ended up having to write on my fish and chip paper. Ended up passing on my experience to the manager who gave me a corporate picnic blanket and bottle of wine. Paid over $1600 for 6 nights for a 'serviced apartment' and received virtually no service. My wife and I did most of the cleaning including making the beds. Should have been offered am refund after paying for services not provided. Would sleep in my car before staying there again.

Room Tip: Stay somewhere else
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  • Stayed December 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adina Apartment H, Manager at Adina Apartment Hotel Norwest, responded to this review, December 19, 2013
Dear Greg,

Many thanks for your feedback on your recent stay at Adina Apartment Hotel Norwest.

The issues mentioned above in your constructive feedback (some of which were never reported during your stay) have been taken on board and followed up with respective departments.

I am sorry that you didn’t enjoy your stay and you are welcome to call or email me to discuss in further detail.

Kind regards,
Sai Redij
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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230 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • Dutch first
  • English first
  • Italian first
  • Any
English first
Edmonton, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 25, 2013

Staff great very helpful! gave us an upgrade which was gladly accepted. Great café downstairs
Some great eating places nearby and a shopping mall about a 5 minute walk away. About the only thing I have to say about the food was that the cook should learn to drain the poached eggs before putting them on the plate. Otherwise the toast in sitting in water not good !!!

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adina Apartment H, Manager at Adina Apartment Hotel Norwest, responded to this review, November 27, 2013
Dear Mike,

Thank you for your lovely comments about your recent stay at Adina Apartment Hotel Norwest.

We are glad you enjoyed your stay, the location of the hotel and the complimentary upgrade. We shall also pass on the feedback to the café. It’s the little things which count and I am sure the café would appreciate this feedback,

Mike, thank you once again for taking the time out to give us your feedback and we hope to welcome you soon in one of our Adina hotels across Australia and Europe.

Kind regards,

Sai Redij
Hotel Manager
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Senior Contributor
37 reviews 37 reviews
18 hotel reviews
Reviews in 26 cities Reviews in 26 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 4, 2013

A very nice hotel, everything from the service to the rooms is great. However it is a longway out from Sydney so unless you have a reason to be in this location, as we did, then its not practical for tourist. A good 45 mins drive out.Surrounded by restuarants and a small shopping complex and a very well priced cafe in the lobby.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adina Apartment H, General Manager at Adina Apartment Hotel Norwest, responded to this review, October 9, 2013
Dear Chrissieisawesum,

Thank you for providing us with your feedback about your recent stay at Adina Apartment Hotel Norwest.

As you rightly said, we are based 45 minutes out of CBD in the thriving Norwest business park in Sydney’s northwest with facilities such as gymnasiums, restaurants and supermarkets around to cater for every need. We are glad you found the location convenient to your needs, enjoyed the friendly service, and the hotel facilities to your liking.

Chrissie, thank you once again for taking the time out to write about your recent experience at Adina Norwest and we wish you well for your future endeavours.

Kind regards,
Sai Redij
Hotel Manager
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Bendigo, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 28, 2013

We stayed for 1 night only but will come back - everything was brand new as if we were the first people in the room. Spotlessly clean and smelled clean, large bathroom with a bath, excellent quality fittings. The only problem we had was the cooktop didn't work - until we found out on checkout that the switch was on the other side of the sink area. Good value, everything we needed within walking distance.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adina Apartment H, General Manager at Adina Apartment Hotel Norwest, responded to this review, October 3, 2013
Dear Gayle T,

Thank you for taking the time out to provide us with your lovely comments about your recent stay at Adina Apartment Hotel Norwest.

We are glad you enjoyed your short stay and the facilities which are on offer at Adina Norwest.

We would like to thank you for choosing to stay with us as we look forward to welcoming you back again in the near future.

Kind regards,
Sai Redij
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed September 26, 2013

Stayed 3 nights at this brand new apartment hotel. Everything was new - microwave, oven-stove, dishwasher, fridge, washer-dryer, 2 lcd TVs, sofa, king-sized bed, etc. Promotional price was same as a basic motel - so its a great bargain. The place was comfortable for our length of stay.

The place was peaceful & quiet - no sign of any ongoing construction works upstairs. The location suits us just nice as it is walking distance to Hillsong Church (one of the main reason for our visit), petrol station & Coles supermarket and in the middle of the business park. A little far from the heart of Sydney - 35 mins drive with smooth weekend traffic.

Room Tip: The toilet is separated from the bedroom by only a thin plywood wall and the closet so keep the clos...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adina Apartment H, General Manager at Adina Apartment Hotel Norwest, responded to this review, October 3, 2013
Dear NO37Yong,

Thank you for your lovely feedback about your recent stay at Adina Apartment Hotel Norwest.

We are glad you found the location, in-room facilities and the hotel comfortable and convenient to your needs.

The team here at Adina Norwest would like to thank you for choosing to stay with us and we look forward to welcoming you back soon in the near future.

Kind regards,
Sai Redij
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
1 review
3 of 5 stars Reviewed August 28, 2013

We recently stayed at the Apartments for 11 nights Adina Norwest. I've stayed in many apartments in my time I found these apartments very nice but a few little let downs.
We hadn't been notified at all during our stay that there was works being done on our floor to 4 apartments and these works started at 7am and didn't finish till late afternoon. Reported this to reception and at the time they said they had no idea this was going on. The following day they the asked us if there was a time that they could start doing the work which was 9am, fine by us because we checked out that day. I work in an Apartment hotel myself and if we have contractors on site we make sure they guest are informed or not have anyone near the works which is going on. One last thing I also noticed that Housekeeping didn't change our sheets the whole time of our stay.

I would stay here again, but feel being a new hotel you still need to fix minor problems.

Thanks

  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adina Apartment H, General Manager at Adina Apartment Hotel Norwest, responded to this review, September 3, 2013
Dear J R,

Thank you for your constructive feedback about your recent stay at Adina Apartment Hotel Norwest.

We apologise for the last minute urgent works which had to take place and hence the delay caused in communicating it to our valuable guests including you.

We have also passed on the feedback and followed up with our housekeeping team about linen change. Linen is usually changed in all guest rooms as and how it is required on daily basis, if not on every third day of your stay if you are staying for an extended period of time.

J R, once again we do apologise for the inconvenience which you had to face from the noisy works and thank you for your comments.

Kind regards,
Sai Redij
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 23, 2013

We recently spent 2 nights at the Adina Apartments Norwest but I have to say that as they have now been operating for 12 months I was disappointed that just the small things had not been ironed out. We also had problems with the remote control for the TV. The staff were more than helpful but it is things like that that should not happen. We stayed in a 1 bedroom apartment & found it was really pokey. We had spent the previous night at the Adina Apartments, Chippendale which I believed to be much better although a lot older.

We had some family members meeting us at The 22 Bar & Grill downstairs. We sat at a table large enough as we did informed that we have a total of 6 people joining us. Staff later approached us & said they needed our table for a function(which they should have already known about) & we were shuffled out of the main restaurant area to the outdoor eating area where we had to endure the hot sun.

It was however very convenient for the purpose of our stay.

Room Tip: The kitchen in the 1 bedroom apartment was not well configured. If you open a cupboard door next to...
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  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adina Apartment H, General Manager at Adina Apartment Hotel Norwest, responded to this review, August 27, 2013
Dear JaneneA,

Thank you for your detailed feedback about your recent stay at Adina Apartment Hotel Norwest.

We appreciate you raising these important issues with us as it gives us an opportunity to make a difference in our levels of service we provide. I have also passed on the feedback to 22 Bar and Grill and they have passed on their apologies for the inconvenience you had to face that afternoon.

We are also glad that you found your stay convenient and appreciate your feedback on the design of the apartments.

We would like to wish you well for your future endeavours and look forward to welcoming you soon in any of our Adina apartment hotels across Australia.

Kind regards,
Sai Redij
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Adina Apartment Hotel Norwest

Address: 22 Brook Hollow Avenue, Baulkham Hills, The Hills Shire, New South Wales 2153, Australia
Location: Australia > New South Wales > Greater Sydney > The Hills Shire > Baulkham Hills
Amenities:
Free Parking Kitchenette Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Baulkham Hills
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Adina Apartment Hotel Norwest 4.5*
Number of rooms: 106
Official Description (provided by the hotel):
Adina Apartment Hotel Norwest is located within one of Sydney's thriving commercial hubs, Norwest Business Park at Baulkham Hills. Situated just 45 minutes' drive from Sydney's CBD, Adina makes doing business with some of Australia's most prominent businesses easy by offering you a home away from home on their door step.At Adina Norwest, there is no need to sacrifice your lifestyle when travelling - enjoy a home cooked meal, relish the convenience of being able to do laundry in your apartment or work up a sweat at the nearby Virgin Active Gym or in-house gym. Guest lingering longer can stroll across the parkway to a thriving dining and retail precinct. ... more   less 
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