Arrived and very impressed with the building and room. After that it all went pear shaped. Took us to day 4 of 6 day stay to get our room cleaned. Aircon was pathetic. When it did stay on, you either froze or melted (not to mention the noise). Dirty clothes from previous guests under bed. Rooms not cleaned. Extremely noisy and woken up every night either from noise, freezing cold or boiling hot. Tried to get room service and told the menu changed. Didn't have one for us so started to read out what they had over phone. Couldn't get a paper in the morning and staff had no idea about what public transport was available to get us to the city. No writing paper in the room so when I wanted to make some notes to pass on to the manager, ended up having to write on my fish and chip paper. Ended up passing on my experience to the manager who gave me a corporate picnic blanket and bottle of wine. Paid over $1600 for 6 nights for a 'serviced apartment' and received virtually no service. My wife and I did most of the cleaning including making the beds. Should have been offered am refund after paying for services not provided. Would sleep in my car before staying there again.
- Official Description (provided by the hotel):
- Adina Apartment Hotel Norwest is located within one of Sydney's thriving commercial hubs, Norwest Business Park at Baulkham Hills. Situated just 45 minutes' drive from Sydney's CBD, Adina makes doing business with some of Australia's most prominent businesses easy by offering you a home away from home on their door step.At Adina Norwest, there is no need to sacrifice your lifestyle when travelling - enjoy a home cooked meal, relish the convenience of being able to do laundry in your apartment or work up a sweat at the nearby Virgin Active Gym or in-house gym. Guest lingering longer can stroll across the parkway to a thriving dining and retail precinct. ... more less
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