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“Brand New Apartments but Still not quite right” 3 of 5 stars
Review of Adina Apartment Hotel Norwest

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Adina Apartment Hotel Norwest
4.5 of 5 Hotel   |   22 Brook Hollow Avenue, Baulkham Hills, The Hills Shire, New South Wales 2153, Australia   |  
Hotel amenities
Ranked #1 of 2 Hotels in Baulkham Hills
Melbourne, Australia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Brand New Apartments but Still not quite right”
3 of 5 stars Reviewed August 23, 2013

We recently spent 2 nights at the Adina Apartments Norwest but I have to say that as they have now been operating for 12 months I was disappointed that just the small things had not been ironed out. We also had problems with the remote control for the TV. The staff were more than helpful but it is things like that that should not happen. We stayed in a 1 bedroom apartment & found it was really pokey. We had spent the previous night at the Adina Apartments, Chippendale which I believed to be much better although a lot older.

We had some family members meeting us at The 22 Bar & Grill downstairs. We sat at a table large enough as we did informed that we have a total of 6 people joining us. Staff later approached us & said they needed our table for a function(which they should have already known about) & we were shuffled out of the main restaurant area to the outdoor eating area where we had to endure the hot sun.

It was however very convenient for the purpose of our stay.

Room Tip: The kitchen in the 1 bedroom apartment was not well configured. If you open a cupboard door next to...
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  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adina Apartment H, General Manager at Adina Apartment Hotel Norwest, responded to this review, August 27, 2013
Dear JaneneA,

Thank you for your detailed feedback about your recent stay at Adina Apartment Hotel Norwest.

We appreciate you raising these important issues with us as it gives us an opportunity to make a difference in our levels of service we provide. I have also passed on the feedback to 22 Bar and Grill and they have passed on their apologies for the inconvenience you had to face that afternoon.

We are also glad that you found your stay convenient and appreciate your feedback on the design of the apartments.

We would like to wish you well for your future endeavours and look forward to welcoming you soon in any of our Adina apartment hotels across Australia.

Kind regards,
Sai Redij
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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232 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • Dutch first
  • English first
  • Italian first
  • Any
English first
Casper, Wyoming
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 16, 2013 via mobile

Spent several weeks here and it was great. Have to give kudos to the staff - Chris , Penny , Jess the fire captain , Rino and Annie all made feel right at home ! Then Pete, with the best cafe and music for miles all made my time quite enjoyable. So to all my new mates here are 5 stars and a big thanks for having such a great commitment to quality and customer service. Cheers !

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adina Apartment H, General Manager at Adina Apartment Hotel Norwest, responded to this review, August 20, 2013
Dear Mr Mixer,

Thank you for taking the time out to give us your feedback about your recent stay at Adina Apartment Hotel Norwest.

We enjoyed having you here as much as you enjoyed staying with us.

All the team members at Adina Norwest acknowledge your lovely comments and have passed on their best wishes to you and your family.

Thank you once again and hope to see you soon.

Kind regards,
Sai Redij
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Plymouth, New Zealand
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed July 29, 2013

Arrived late at night and found the big neon sign but no signs for where the entry to reception was, eventually saw a small parking sign on side of building so went around the back and found plenty of parking available. Check in was easy and room (2 bedroom) was clean and tidy. Unable to get the live TV to work on main TV in lounge, which turned out to be a faulty remote. Next morning daughter went to have shower in the bath/shower and part of the tap fell apart. Stayed for 4 days and the milk/coffee etc was not replaced each day you only get the first day supplies. Internet whilst you get 30mins free each day for the room, if you want to do more it is very expensive and very unreliable. i definately would not recommend using their system which is supplied by a third party and any problems you have to ring and sort it out not the hotel. Only other issue was on our final morning got up early to catch plane only to find that there were not towels etc in the bathroom and had to get reception to bring some up. overall the room was ok and quiet but not sure i would ever stay here again

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Adina Apartment H, General Manager at Adina Apartment Hotel Norwest, responded to this review, August 4, 2013
Dear Rob W,

Thank you for your constructive feedback about your recent stay at Adina Apartment Hotel Norwest.

Although you found your room to be clean and tidy, it’s a shame the quality of service wasn’t up to the desirable standard. We have made note of the faulty TV and also raised the issue with housekeeping about the inconsistency in replenishment of in room amenities.

We would like to take this opportunity to apologise for the inconvenience caused during your stay and thank you once again for your detailed feedback.

Kind regards,
Sai Redij
Hotel Manager
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Atlanta, Georgia
Top Contributor
70 reviews 70 reviews
14 hotel reviews
Reviews in 47 cities Reviews in 47 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed July 21, 2013

We were in town to drop my son off at Hillsong College in Baulkham Hills. I had been looking at traditional hotels all around Sydney and found them to be quite expensive. Since we were staying for 8 days, my wife found this "apartment hotel", which was very reasonably priced. They have free covered parking, nice lobby, and a tasty café. When we entered the room, I was surprised that everything looked brand new. The kitchen had a refrig, microwave, stove, oven, sink, cookware, and dinnerware. There were 2 flatscreen TV's, sleeper sofa, dining table, desk, and king bed in separate bedroom. Very comfortable, felt like a home away from home.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adina Apartment H, General Manager at Adina Apartment Hotel Norwest, responded to this review, July 23, 2013
Dear River 266,

Thank you very much for your lovely comments about your recent stay at Adina Norwest.

We are glad you enjoyed staying with us and found the hotel facilities, café and the in room amenities very convenient and to your liking.

With best wishes to you and your son for his studies at Hillsong College, we hope to see you back again soon in the near future.

Kind regards,
Sai Redij
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
131 reviews 131 reviews
86 hotel reviews
Reviews in 92 cities Reviews in 92 cities
207 helpful votes 207 helpful votes
5 of 5 stars Reviewed July 6, 2013

I was very surprised when I checked in. For the rate I received I was expecting an average looking hotel. I was so pleasantly surprised when I arrived and saw a brand new hotel, in great shape, with everything working well, large rooms, free undercover parking (a little bonus when it's raining outside).
Everything was new, the room, actually an apartment was large, the kitchen and bathroom super clean. I can't fault it at all.
One word of warning: always set up your own alarm. Human error can happen anywhere and my wake up call never happened. Good thing my phone's alarm was set. When I checked out and mentioned the wake up call the receptionist was very apologetic and admitted the mistake. This like I said can happen anywhere so it's always best to have a back up alarm.
If you intent to visit the CBD this hotel is not close to it so you may want to look at other places. But if you need to stay in this area, do not hesitate and book here. You will not be disappointed and will have a very pleasant stay.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adina Apartment H, General Manager at Adina Apartment Hotel Norwest, responded to this review, July 10, 2013
Dear Appreci8life,

Thank you for your lovely comments about your recent stay at Adina Norwest.

We are glad you enjoyed your stay and found your room and the facilities provided to be convenient.

We would also like to apologise for the inconvenience you had with not receiving a wake-up call and also thank you for your understanding in this matter.

Once again, thank you for taking the time out to give us your feedback and we look forward to welcoming you soon in any of our Adina hotels across Australia and Europe.

Kind regards,

Sai Redij
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Senior Contributor
31 reviews 31 reviews
25 hotel reviews
Reviews in 20 cities Reviews in 20 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 29, 2013

In Sydney for a Business Trip for 4 days, and for anything more than 1 or 2 nights I like to get an apartment for a bit more space. I got a 1 bedroom apartment which came with a compact kitchen and small lounge room. Absolutely fantastic. Very new, and clean and great location in Norwest for Business.

Great little cafe Twentytwo in the foyer also for the morning coffee.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adina Apartment H, General Manager at Adina Apartment Hotel Norwest, responded to this review, June 2, 2013
Dear Ross,

Thank you for your positive feedback about your recent stay at Adina Apartment Hotel Norwest.

We are glad you found the location of the hotel, our apartments, the in room amenities and the dining facilities convenient to suit your needs for your business trip.

We would like to thank you for your support and wish you well in your future endeavours.

Kind regards,
Sai Redij
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
37 reviews 37 reviews
34 hotel reviews
Reviews in 23 cities Reviews in 23 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed May 7, 2013

The hotel is located near Norwest Biz park, in Baulkham hills (or Bella Vista !!)
Beautiful surroundings, but this is FAR from city. As i had my work in Norwest, hence chose this for 15 days instead of choosing something in CBD (approx 45-60 min) away.
They even had a free shuttle service to offices in Norwest Biz Park, that was kinda cool...and as they say "customer centricity" was evident....

In fact just 5 mins walk down the hotel, there was a shopping complex which had quite a few famous restaurants, coles and shops for daily needs.... hence i say 5/5 for location.


Hotel Cleanliness- 4.5/5
Hotel Location (for Norwest offices) - 5/5
Food- 4/5... In fact they have decent retaurant on the ground floor with live music at times :)
Staff - 5/5

I would certainly reccommend this hotel to my colleagues travelling to Norwest for business.

Room Tip: ask for a room with balcony facing Brookhollow avenue...
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adina Apartment H, General Manager at Adina Apartment Hotel Norwest, responded to this review, May 12, 2013
Dear Anubhav C,

Thank you for your constructive feedback about your recent stay at Adina Apartment Hotel Norwest.

We are glad you found the location convenient and the facilities and services have on offer to your satisfaction.

We would like to take this opportunity to thank you for your support and look forward to welcoming you again soon in any of our Adina hotels across Australia and Europe.

Many thanks,
Sai Redij
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Adina Apartment Hotel Norwest

Address: 22 Brook Hollow Avenue, Baulkham Hills, The Hills Shire, New South Wales 2153, Australia
Location: Australia > New South Wales > Greater Sydney > The Hills Shire > Baulkham Hills
Amenities:
Free Parking Kitchenette Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Baulkham Hills
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Adina Apartment Hotel Norwest 4.5*
Number of rooms: 106
Official Description (provided by the hotel):
Adina Apartment Hotel Norwest is located within one of Sydney's thriving commercial hubs, Norwest Business Park at Baulkham Hills. Situated just 45 minutes' drive from Sydney's CBD, Adina makes doing business with some of Australia's most prominent businesses easy by offering you a home away from home on their door step.At Adina Norwest, there is no need to sacrifice your lifestyle when travelling - enjoy a home cooked meal, relish the convenience of being able to do laundry in your apartment or work up a sweat at the nearby Virgin Active Gym or in-house gym. Guest lingering longer can stroll across the parkway to a thriving dining and retail precinct. ... more   less 
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