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“Wonderful staff and a good place to stay” 5 of 5 stars
Review of Adina Apartment Hotel Norwest

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Adina Apartment Hotel Norwest
4.5 of 5 Hotel   |   22 Brook Hollow Avenue, Baulkham Hills, The Hills Shire, New South Wales 2153, Australia   |  
Hotel amenities
Ranked #1 of 2 hotels in Baulkham Hills
Perth
1 review
“Wonderful staff and a good place to stay”
5 of 5 stars Reviewed January 30, 2013

I recently had a seminar in Sydney and was searching for a decent hotel near Norwest business hub and I am glad I chose this place for my brief stay in study. Apartment was of decent size and very tidy.

But what really sets this hotel apart was the quality of the staff running the place. Customer service is a really strong aspect of this hotel. A staff member named Urvashee really was brilliant. She allowed me early check in and even helped me take my luggage to my room. I called for service few times and each time she answered the call very politely. It was my first visit in Sydney so I asked Urvashee about places to visit and she printed out list of places to visit.

I highly recommend this apartment hotel for anyone looking for a great and comfortable stay + extremely helpful staff.

Room Tip: Corner rooms are spacious.
See more room tips
  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adina Apartment H, General Manager at Adina Apartment Hotel Norwest, responded to this review, February 3, 2013
Dear Anand G,

Thank you for your pleasing comments about your recent stay at Adina Apartment Hotel Norwest.

Guests are at the heart of everything we do – and we are glad you got to experience the friendly customer service we strive to provide at Adina. Urvashee is very grateful to you and acknowledges your kind words.

Once again, thank you for your positive feedback and we look forward to welcoming you soon on your next visit to Sydney.

Kind regards,
Sai Redij
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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133 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • Dutch first
  • English first
  • Italian first
  • Any
English first
Rome, Italy
Top Contributor
106 reviews 106 reviews
9 hotel reviews
Reviews in 32 cities Reviews in 32 cities
135 helpful votes 135 helpful votes
4 of 5 stars Reviewed January 15, 2013

The hotel is brand new and very well kept. The reception is very friendly and the apartments are really complete with everything (iron and ironing board, washing machine and drying machine, kitchen with oven, microwave, dishwasher, kettle and toaster ... well, everything!). Crossing the pond that is located in front of the hotel, you will reach a small shopping center where you can go shopping (5 minutes walk). Even the bus stops are located in the immediate vicinity. The only drawback is that the hotel shuttle bus (which is not available in holiday times!) does not run from / to the nearest metro station (Parramatta) and consequently to reach the Sydney CBD it takes about 1 hour and a half (and the public transport is scarce on the evening)! In summary, I still recommend staying in Adina Norwest but not for touristic pourpose of sightseeing in Sydney City!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adina Apartment H, General Manager at Adina Apartment Hotel Norwest, responded to this review, January 17, 2013
Dear dysaules,

Thank you for your constructive feedback about your recent stay at Adina Apartment Hotel Norwest.

We are glad you enjoyed our in room facilities and found the 5 minute walk to the nearest shopping centre convenient. The shuttle bus is unavailable on weekends and public holidays, however runs between Monday to Friday at 07:30 – 09:30am and 04:30 – 06:30pm within 5 km radius of the hotel.

Adina Norwest Sydney is 45 minutes’ drive from Sydney CBD or more with the use of public transport. We understand it was a long hike for you to reach out to the city; but hope that you enjoyed what this beautiful city had to offer.

We thank you once again for your comments and wish you well in your future endeavours.

Kind regards,
Sai Redij
Hotel Manager
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Brisbane, Australia
1 review
5 of 5 stars Reviewed January 11, 2013

New facility, clean and spacious rooms, friendly staff and quiet location, this Hotel has everything a traveler asks for. We were right to choose this as the accommodation on our trip to Sydney. Great choice.....

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adina Apartment H, General Manager at Adina Apartment Hotel Norwest, responded to this review, January 14, 2013
Dear Kaverisharma,

Thank you for your lovely feedback about your recent stay at Adina Apartment Hotel Norwest.

We are glad we could provide you with a great first time experience and we look forward to welcome you again soon in the near future.

Many thanks,

Sai Redij
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Brisbane, Queensland, Australia
1 review
5 of 5 stars Reviewed January 1, 2013

As a family of six, two of them in their late teens, it is hard to find accommodation. Adina Norwest was a great find. The rooms where quiet and comfortable. A well equipped kitchen with a fridge large enough for our needs. Modern decor. Soft pillows and warm blankets. Walking path out the front takes you to the shops. Thanks to Kim on reception for your assistance!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adina Apartment H, General Manager at Adina Apartment Hotel Norwest, responded to this review, January 4, 2013
Dear Karen L,

Thank you for your lovely comments about your recent stay at Adina Norwest.

The team here is thrilled to know that you loved our hotel - its rooms, the in room facilities and the location. Also, Kim is extremely grateful to you for your kind words.

Karen, we are glad we could cater to you and your family’s needs and we look forward to welcoming you soon in the near future.

Many thanks,
Sai Redij
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Narooma, Australia
Senior Contributor
40 reviews 40 reviews
27 hotel reviews
Reviews in 31 cities Reviews in 31 cities
44 helpful votes 44 helpful votes
1 of 5 stars Reviewed January 1, 2013

We stayed here twice during December 2012, attracted by the location and special introductory rates. The apartment hotel is convenient, with shops and restaurants nearby and undercover parking. It is modern, bright and cheery, the staff are friendly, and its kitchenettes are well equipped. The beds are comfortable. The showers are terrific. It is clean and quiet.

BUT the technology and electronics are TERRIBLE. On the first stay we couldn't get the television to work - so went to the reception and they indicated thay had to reset it (which they immediately did). Why it was not reset when we moved in is beyond us. We eventually worked out the air conditioning system (open a door to go to a balcony, and the air conditioning in the room immediately turns off).

The second stay was worse. The air conditioning simply didn't work (on a very warm evening). My wife retreated to the bathroom at 3am because it was cooler and because it was darker, and therefore had a terrible night. The window of the studio apartment wouldn't let in enough cool air if opened, and if the blinds were open it was 'daylight' (why the lights on the roof of the adjoining car park have to stay on all night is also beyond us - their use of electricity well exceeding the savings in the hotel by automatically tiurning off the air conditioning when the door is momentarily opened or the TV is not in use).

There are better, more acceptable apartments and hotels nearby.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adina Apartment H, General Manager at Adina Apartment Hotel Norwest, responded to this review, January 3, 2013
Dear 60yoAussie,

Thank you for your constructive feedback about your last two recent stays at Adina Apartment Hotel Norwest.

We apologise for the inconveniences you had to face with the operation of TV and air conditioning system and will definitely look into making them more user-friendly.

It is the overall experience during your stay that matters; hence although, you enjoyed the convenience of the hotel location and its ambience, I can understand your disappointment which let you down because of too much reliance on technology.

60yoAussie, we value your feedback, as such, would like to thank you for it and wish you well in your future endeavours.

Kind regards,
Sai Redij
Hotel Manager
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Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 30, 2012 via mobile

The resteraunt was closed during the holidays.... ?? But great value for money, nice facilities in the rooms everything is brand new. You have to pay for wifi - only broadband in the apartments. The parents are furnished well and are spacious and has all
The new gadgets

  • Stayed December 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adina Apartment H, General Manager at Adina Apartment Hotel Norwest, responded to this review, January 3, 2013
Dear Ruschka,

Thank you for your feedback about your recent stay at Adina Apartment Hotel Norwest.

The team here is glad to know that you enjoyed your stay and the in room facilities.
We do have broadband and Wi-Fi internet facilities in our apartments at a fee; also, complimentary Wi-Fi internet for 30 minutes is available in our lobby area for guest convenience.

Ruschka, thank you once again for your comments and we look forward to welcoming you in the near future.

Kind regards,
Sai Redij
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toowoomba, Australia
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed December 3, 2012

This hotel is in the heart of northwest Sydney, and for me is close to my main areas of business. It is new, so the rooms were very well presented, and rates were very reasonable. It is close to the freeway, so access is not an issue, with the only down fall being that the hotels own restaurant and bar are not open yet :-(. That said, a new restaurant/bar has opened a few minutes down the road, and they offer a free shuttle bus service, or its a $10 cab fare away.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adina Apartment H, General Manager at Adina Apartment Hotel Norwest, responded to this review, December 9, 2012
Dear Julian4350,

Thank you for your feedback about your recent stay at Adina Apartment Hotel Norwest. We are glad you liked the location, our rooms and the complimentary shuttle bus which runs within 3 km radius of the hotel every morning and afternoon for 2 hours each.

There is an independently operated Bar/Grill opening in the hotel soon which will cater for breakfast, lunch and dinner (dine in and/or room service facilities).

Julian, thank you once again for your kind words and we look forward to welcoming you soon in the near future.

Kind regards,
Sai Redij
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Adina Apartment Hotel Norwest

Address: 22 Brook Hollow Avenue, Baulkham Hills, The Hills Shire, New South Wales 2153, Australia
Location: Australia > New South Wales > Greater Sydney > The Hills Shire > Baulkham Hills
Amenities:
Free Parking Kitchenette Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in Baulkham Hills
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Adina Apartment Hotel Norwest 4.5*
Official Description (provided by the hotel):
Adina Apartment Hotel Norwest is located within one of Sydney's thriving commercial hubs, Norwest Business Park at Baulkham Hills. Situated just 45 minutes' drive from Sydney's CBD, Adina makes doing business with some of Australia's most prominent businesses easy by offering you a home away from home on their door step.At Adina Norwest, there is no need to sacrifice your lifestyle when travelling - enjoy a home cooked meal, relish the convenience of being able to do laundry in your apartment or work up a sweat at the nearby Virgin Active Gym or in-house gym. Guest lingering longer can stroll across the parkway to a thriving dining and retail precinct. ... more   less 
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