Hotel is brand new and with that comes some hiccups. The air conditioning didn't work, we couldn't change channels on the main TV and the telephone didn't work. Eventually maintainance rectified the TV and for a small time, the a/c.
On a positive note, staff were very pleasant, our room was quiet and it was in close proximety to supermarkets and eateries. Also had a frozen desert dispenser in the foyer!
On the downside, the $100 security bond against my credit card was not released until after I complained on the TENTH day after our stay, and then took another day to appear in my account. It would have stayed a full 14 working days if I hadn't enquired. I had sent two emails on the 8th and 9th day after our stay which were both ignored.
My bank told me they hold for 14 days or until a request from the hotel is made to release, and that most hotels do this as a matter of course two to three days after a stay. Hotel said they don't ask for the release, the bank will do that after 14 days! So if you stay with them I would suggest that as you leave, request that they ask the bank to release your bond as they don't have an automatic 'system' that facillitates this like every other place most people have stayed in would know.
- Official Description (provided by the hotel):
- Adina Apartment Hotel Norwest is located within one of Sydney's thriving commercial hubs, Norwest Business Park at Baulkham Hills. Situated just 45 minutes' drive from Sydney's CBD, Adina makes doing business with some of Australia's most prominent businesses easy by offering you a home away from home on their door step.At Adina Norwest, there is no need to sacrifice your lifestyle when travelling - enjoy a home cooked meal, relish the convenience of being able to do laundry in your apartment or work up a sweat at the nearby Virgin Active Gym or in-house gym. Guest lingering longer can stroll across the parkway to a thriving dining and retail precinct. ... more less
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