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“How long is too long for a hotel to hold a security deposit?” 3 of 5 stars
Review of Adina Apartment Hotel Norwest

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Adina Apartment Hotel Norwest
4.5 of 5 Hotel   |   22 Brook Hollow Avenue, Baulkham Hills, The Hills Shire, New South Wales 2153, Australia   |  
Hotel amenities
Ranked #1 of 2 Hotels in Baulkham Hills
Woodville, Nsw
Senior Contributor
36 reviews 36 reviews
19 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
“How long is too long for a hotel to hold a security deposit?”
3 of 5 stars Reviewed October 8, 2012

Hotel is brand new and with that comes some hiccups. The air conditioning didn't work, we couldn't change channels on the main TV and the telephone didn't work. Eventually maintainance rectified the TV and for a small time, the a/c.

On a positive note, staff were very pleasant, our room was quiet and it was in close proximety to supermarkets and eateries. Also had a frozen desert dispenser in the foyer!

On the downside, the $100 security bond against my credit card was not released until after I complained on the TENTH day after our stay, and then took another day to appear in my account. It would have stayed a full 14 working days if I hadn't enquired. I had sent two emails on the 8th and 9th day after our stay which were both ignored.

My bank told me they hold for 14 days or until a request from the hotel is made to release, and that most hotels do this as a matter of course two to three days after a stay. Hotel said they don't ask for the release, the bank will do that after 14 days! So if you stay with them I would suggest that as you leave, request that they ask the bank to release your bond as they don't have an automatic 'system' that facillitates this like every other place most people have stayed in would know.

Room Tip: Ask if the a/c, phone and TV are working! as you book in. Ask for your bond back as you leave.
See more room tips
  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adina Apartment H, Manager at Adina Apartment Hotel Norwest, responded to this review, October 14, 2012
Dear Johnwalked,

Thank you for your feedback on your recent stay at Adina Apartment Hotel Norwest.

We understand that you experienced some issues with getting your $100.00 bond back and would like to sincerely apologise for the delay in getting the funds released and the miscommunication which happened with your bank. I can assure you that this has been followed up with the team to avoid any future confusions and delays.

On a positive note, we are glad that you liked the hotel location and the facilities surrounding the hotel.

Once again, we appreciate your constructive feedback and wish you well for all future endeavours.

Thank you

Kind regards,

Sai Redij
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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230 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • Dutch first
  • English first
  • Italian first
  • Any
English first
Sydney, Australia
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed October 1, 2012

Me and my husband stayed here for 2 nights over the long weekend. The apartment was great, very spacious and good location to the shops. The noise however is unbearable, I wish I brought earplugs, both nights were terrible. We got 3 hours sleep total. The walls are paper thin and I dont think the windows or glass door is double glazed. We could hear every conversation the people next door to us were having. We compained to reception 3 times and of course nothing happened so I went to them and asked them to be quiet. If you want a peacefull sleep I suggest you go else where or bring heavy duty ear plugs.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adina Apartment H, Manager at Adina Apartment Hotel Norwest, responded to this review, October 4, 2012
Dear Theresa_nicols,

Thank you for taking the time out and providing us with your valuable comments on your recent stay at Adina Apartment Hotel Norwest.

We apologise that you did not have a good night sleep due to noisy neighbours. I have followed up with my night team to ensure that the correct procedure is followed in case of noise complaints to ensure guest comfort is not compromised at any given time.

Many apologies once again and thank you for your feedback.

Kind regards,

Sai Redij
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Victoria, Australia
Top Contributor
110 reviews 110 reviews
86 hotel reviews
Reviews in 55 cities Reviews in 55 cities
104 helpful votes 104 helpful votes
5 of 5 stars Reviewed September 23, 2012

I just stayed at the Adina Norwest for a couple of days last week. The hotel was great. A different room layout for my executive suite with a touch of class. It looks very european. Close to a few restaurants by the lake, which I had the chance to enjoy. Will stay there again.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adina Apartment H, General Manager at Adina Apartment Hotel Norwest, responded to this review, September 24, 2012
Dear Maurorisch,

Thank you for taking the time out and giving us your feedback about your recent stay at Adina Apartment Hotel Norwest.

We are glad you liked the hotel, its facilities, location and the friendly service offered by our team.

We wish you well and look forward to see you soon.

Thank you

Kind regards,

Sai Redij
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 18, 2012

Stayed here for one night on business and was happy with the experience. The hotel was literally brand new as I was staying on opening night. So the smell of fresh paint was a little overpowering, but I'm sure that's fine now.

Located in the Norwest Business Park, it is ideal if you are in the area on business and is just a short walk from some very good dining options.

The room was spacious, clean and comfortable. Some early teething problems like a non-working tv and no milk for tea/coffee didn't bother me.

The shower is a standout and by far the best I've experienced in a hotel. Would go back again just for that!

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adina Apartment H, Manager at Adina Apartment Hotel Norwest, responded to this review, September 19, 2012
Dear Yadekul,

Thank you for taking your time out and giving us the feedback on your recent stay at Adina Apartment Hotel Norwest.

As it has been a month now since we opened doors, I can assure you that the paint smell has curtailed, the TV works just fine and there is milk provided in the fridge for tea/coffee making facilities.

Also, I am glad to hear that you enjoyed the shower in your bathroom and it added great value to your overall experience.

Yadekul, once again thank your very much for your comments and we look forward to see you again in the near future.

Kind regards,

Sai Redij
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Adina Apartment Hotel Norwest

Address: 22 Brook Hollow Avenue, Baulkham Hills, The Hills Shire, New South Wales 2153, Australia
Location: Australia > New South Wales > Greater Sydney > The Hills Shire > Baulkham Hills
Amenities:
Free Parking Kitchenette Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Baulkham Hills
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Adina Apartment Hotel Norwest 4.5*
Number of rooms: 106
Official Description (provided by the hotel):
Adina Apartment Hotel Norwest is located within one of Sydney's thriving commercial hubs, Norwest Business Park at Baulkham Hills. Situated just 45 minutes' drive from Sydney's CBD, Adina makes doing business with some of Australia's most prominent businesses easy by offering you a home away from home on their door step.At Adina Norwest, there is no need to sacrifice your lifestyle when travelling - enjoy a home cooked meal, relish the convenience of being able to do laundry in your apartment or work up a sweat at the nearby Virgin Active Gym or in-house gym. Guest lingering longer can stroll across the parkway to a thriving dining and retail precinct. ... more   less 
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