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“Crowne Plaze Norwest” 5 of 5 stars
Review of Novotel Sydney Norwest

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Novotel Sydney Norwest
4.0 of 5 Hotel   |   1 Columbia Court, Baulkham Hills, The Hills Shire, New South Wales 2153, Australia (Formerly Crowne Plaza Norwest Sydney)   |  
Hotel amenities
Ranked #2 of 2 Hotels in Baulkham Hills
Perth, Australia
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“Crowne Plaze Norwest”
5 of 5 stars Reviewed August 13, 2012

I'm in my 4th week of a business trip, staying at the Crowne Plaze Norwest. Staying here has been a very pleasant experience. It is a very well run establishment, the rooms and public areas are clean and spacious, with plenty of room to work and to relax. Dining is excellent, the room service is timely and the standar is very good. The courtesy coach to the nearby business park is particularly handy. The staff are fiendly and very helpful. I will be staying here again and recommend this hotel to anyone travelling for business in the area.

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaNorwest, Director of Sales at Novotel Sydney Norwest, responded to this review, August 21, 2012
Hello Mark,

The hotel really appreciates your comments. Thank you also for the time taken to have a chat with us about all facets of your stay. A pleasure to have you at the hotel.

We hope for your sake that you are able to complete this install and get back to spending some time at home.

Regards,
Ben
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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149 reviews from our community

Traveler rating
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    34
    13
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Any
English first
Christchurch, Canterbury, New Zealand
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 13, 2012

I have only stay at this hotel once burt I found it to be a lovely place to stay. I was going to a confrence and it was very close by the hotel and there was a shopping mall right around the corner so I had every at hand.

  • Stayed November 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaNorwest, Director of Sales at Novotel Sydney Norwest, responded to this review, August 21, 2012
Hello Mark C,

Thank you very much for taking the time to add your great experience at the hotel. The area around the hotel facilitates all guest needs as you stated. We look to continue to develop our guest experience and thank you for your feedback.

Regards,
Ben
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
42 reviews 42 reviews
16 hotel reviews
Reviews in 25 cities Reviews in 25 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed July 7, 2012 via mobile

I have to stay here when traveling as my employer has a deal with the hotel. Most visits have been ok, but this week the standards have dropped noticeably. There was only 1 staff member on the desk when I arrived and the lady checking in before me was having problems with her credit card working. I reckon I stood there for over 5 minutes with no acknowledgement from the reception staff member, even though she clearly saw me waiting. Just a simple "Hello Sir, I won't be long" would have sufficed. But no, not even a smile from this sad looking employee.
It got worse as my Double bed was actually 2 singles pushed together. Aircon was faulty, water pressure in shower was all over the place. Pillows were too soft and I actually woke up with a sore neck.
I hope it improves before I am forced to stay there again :(

Stayed July 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Director of Sales at Novotel Sydney Norwest, responded to this review, July 8, 2012
Hello Domoliscious,

I appreciate your feedback of the hotel and we will be looking into the problems found during your stay.

As stated when you have a company which feels they are looking after their employees. The standard shoud be higher than what we were able to produce for your stay.

Do you have a preference for pillow type? I can have this added to your profile to add a different pillow to your room.

Please contact myself on smm@crowneplazanorwest.com.au should you wish for me to have this pillow option registered on your profile.

Kind Regards,
Ben
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Travelers are raving about these Baulkham Hills hotels

Perth, Australia
Top Contributor
58 reviews 58 reviews
43 hotel reviews
Reviews in 37 cities Reviews in 37 cities
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed July 1, 2012

I recently stayed at this hotel whilst on business in West Sydney. It is a very well run establishment and I highly reccommend it, both for business and leisure. The rooms are well presented, clean and spacious. There is room to work and also relax. Bathrooms are spacious and clean too. The restaurant is adequate and the breakfast is better than most other equivalent hotels. Staff are friendly and helpful. I will definitely stay here again

  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Director of Sales at Novotel Sydney Norwest, responded to this review, July 8, 2012
Hello howards2010,

Thank you for your time in posting your review of the hotel on Trip Advisor. I was glad to read that the hotel had managed to look after your needs and indeed make you feel that the hotel was of high standards compared to other Crowne Plaza Hotels.

We spend alot of time on getting the little things right and appreciate you noticing these.

I look forward to being able to welcome you back again in the near future.

Regards,
Ben
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 8, 2012

Since we were visiting relatives living in Bulkum hills of Sydney, we stayed a few nights at the crowne plaza norwest. This is not the usual tourist accommodation, but serves as a business hotel for the many corporate headquarters located in the area.
It’s a pretty basic, with a staff that’s not particularly friendly. There are no privileges for elite priority members, they did not offer free Internet for all who sign up with the program. The rooms are a good size, but not great in the organizational department. Also, it was not very clean, with mold growing around the bathtub. The bed was OK – not great. The fitness room is a joke, and the restaurant service is terrible. But on positive note the breakfast buffet is very nice, with good quality fresh food.

Room Tip: pool view room
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  • Stayed June 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaNorwest, Director of Sales at Novotel Sydney Norwest, responded to this review, June 15, 2012
Hello PeterF,

Appreciate your feedback on the hotel with relation to our service and cleanliness.

We have a focus on both of these areas at the hotel, as they are what allows a guest stay to move from good to great. For your stay we have not met our standards, for that I apologise. We are continuing to give feedback to our staff at the hotel and we will continue to strive to increase all facets of customer service and cleanliness.

Glad to hear that you enjoyed the breakfast buffet which is also available for Brunch on Sundays with a couple of extra dishes.

Kind Regards,
Ben
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed June 6, 2012

Hotel rooms are small and bathroom is no more than a 3 star, old and tarnished look.
Service was ok nothing special. I would not stay again unless I had no other choice.

  • Stayed December 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaNorwest, Director of Sales at Novotel Sydney Norwest, responded to this review, June 15, 2012
Hello Traveladybeetle,

Sorry about your experience at the hotel, with comparison of room size we are above the average in Sydney and all of our rooms have King Beds.

Appreciate the feedback, I have noticed a couple of your other reviews and perhaps feel that for our price and star rating we would indeed be a good option for all travellers.

Regards,
Ben
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Contributor
19 reviews 19 reviews
19 hotel reviews
Reviews in 15 cities Reviews in 15 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed June 3, 2012

I stayed with another colleague at this hotel for the first time. The pluses are that if you need to be at the Baulkham hills business park, it is right there at it, while the rooms are ok, both clean and quiet (being in a business park, the views are necessarily of either a main road or the hotel parking lot). Otherwise, it is not worth it. Reception had trouble booking in and also could not order a taxi to visit the nearby area because no taxi wanted the job (this seemed no surprise to the staff, which made me wonder why we went through the exercise of asking the front desk to book a cab and then waiting 15 minutes for it not to turn up, periodically checking with staff to see where the cab was). The biggest trouble was the breakfast, which was overpriced and with amongst the worst service of any hotel I have stayed at. Staff walked past continually until I got up and stopped one to put in an order. Then I saw the breakfast sit at the kitchen counter for minutes until I got up and got it myself. Talking to another guest who said he stayed there regularly, he pointed me in the direction of a good, inexpensive cafe within short walking distance. My strong recommendation is to avoid this hotel and stay at one either in Parramatta, which is a shortish commute, or the city, which is a long commute.

  • Stayed April 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaNorwest, Director of Sales at Novotel Sydney Norwest, responded to this review, June 14, 2012
Good afternoon AusBusinessTrav,

The hotel appreciates your feedback of a stay at our hotel. The hotel prides itself on cleanliness and great customer service for our guests, we obviously did not produce on the latter and we will look into why this may be the case during your stay.

There are lots of pluses with our location and as with previous reviews they have found our customers service of a very high standard. Thank you for your feedback and should you wish to further discuss this please email me on smm@crowneplazanorwest.com.au .

Kind Regards,
Ben
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Sydney Norwest

Address: 1 Columbia Court, Baulkham Hills, The Hills Shire, New South Wales 2153, Australia (Formerly Crowne Plaza Norwest Sydney)
Location: Australia > New South Wales > Greater Sydney > The Hills Shire > Baulkham Hills
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Baulkham Hills
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Sydney Norwest 4*
Number of rooms: 132
Official Description (provided by the hotel):
Ideally located in the heart of the fastest growing business community in Sydney, and only 40 minutes from the Sydney CBD and only 15 minutes from Parramatta, Novotel Sydney Norwest offers you the best of both worlds. With the peace and tranquility of landscaped gardens and beautiful outdoor settings, coupled with our understanding of the needs of today's businesses, Novotel Sydney Norwest offers the perfect balance for corporate business and leisure travellers. Offering 132 superbly appointed rooms including Executive Spa rooms and Balcony King rooms. All rooms featuring king sized beds, tea & coffee making facilities, work desk, high speed internet access, in-room safe, ironing facilities, and cable television with pay per view movie. Hotel facilities include outdoor lap swimming pool, gym, restaurant and bar as well as conferencing facilities catering for up to 300 people. ... more   less 
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Also Known As:
Crowne Plaza Norwest Sydney Hotel Baulkham Hills
Crowne Plaza Baulkham Hills

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