Stained bottom sheet on bed - H/K unsure what to do so put clean sheet (when delivered - 20 mins later) on the bed MYSELF. (Mind you at a bit before midnight after a long day's travelling - not happy!)
Complaint dealt with but not to my satisfaction - Duty manager did not even come to see me or get back to me by phone as promised. Another staff member came to room and said "I don't know how this could have happened as a separate staff member checks all rooms cleaned"
I have stayed in hotels all over the world and Australia and have never encountered dirty sheets before this! $165 per night - sort of expected better than I got!
Breakfast in room - bacon so overcooked it crumbled when I tried to put the fork in it, scrambled eggs (beautiful) but hot chocolate anything but hot!
No b/fast menu in room for Sunday morning. Not greeted as Priority club member. No papers offered. Not advised that there was a shuttle service to local destinations. Not a happy visitor to your hotel, sorry. Have stayed in Crowne Metropol for a week in Melbourne and will certainly go there again but I will not stay in Crowne Plaza Norwest unless there is no other hotel in the vicinity.
- Official Description (provided by the hotel):
- Ideally located in the heart of the fastest growing business community in Sydney, and only 40 minutes from the Sydney CBD and only 15 minutes from Parramatta, Crowne Plaza Norwest offers you the best of both worlds. With the peace and tranquility of landscaped gardens and beautiful outdoor settings, coupled with our understanding of the needs of today's businesses, Crowne Plaza Norwest offers the perfect balance for corporate business and leisure travellers. Offering 132 superbly appointed rooms including Executive Spa rooms and Balcony King rooms. All rooms featuring king sized beds, tea & coffee making facilities, work desk, high speed internet access, in-room safe, ironing facilities, and cable television with pay per view movie. Hotel facilities include outdoor lap swimming pool, gym, restaurant and bar as well as conferencing facilities catering for up to 300 people. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, ACCOR, Booking.com, Expedia, Travelocity, Tingo, BookingOdigeoWL, Despegar.com, TripOnline SA, Venere and Otel so you can book your Novotel Sydney Norwest reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Crowne Plaza Norwest Sydney Hotel Baulkham Hills
- Crowne Plaza Baulkham Hills