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“Spacious and well appointed” 5 of 5 stars
Review of Novotel Sydney Norwest

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Novotel Sydney Norwest
4.0 of 5 Hotel   |   1 Columbia Court, Baulkham Hills, The Hills Shire, New South Wales 2153, Australia (Formerly Crowne Plaza Norwest Sydney)   |  
Hotel amenities
Ranked #2 of 2 Hotels in Baulkham Hills
Brisbane
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
21 helpful votes 21 helpful votes
“Spacious and well appointed”
5 of 5 stars Reviewed January 15, 2012

I travelled solo to Sydney and really enjoyed my stay at Crowne Plaza Norwest.
It is really well located, close to shop, a few minutes walk, (boutique shops, Coles. McDonalds, Gourmet Pizza, Service station etc).
The rooms are really well appointed, very spacious, really modern and nicely decorated. You could dance in the bathroom - its that big.
The reception and housekeeping staff are friendly and helpful without been pretentious while still maintaing a very proffessional approach.
The pool out the front is rectangular which is great for laps and has black lines, also great for just a dip. Towels provided poolside.
The parking is very well lit and plentiful.
I would stay here again happily.

Room Tip: Any room should be great. Worth a mention that the drapes are so good I was really able to sleep in...
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  • Stayed December 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaNorwest, Manager at Novotel Sydney Norwest, responded to this review, January 18, 2012
Hello SimBrisbane,

Thank you for the praise you have given to the hotel, as you stated the business park has a great infrastructure and it's only a short walk to key services should you not wish to spend all of your time at the hotel. Great to hear that our staff are warm and friendly and we look forward to being able to accommodate you again in the future.

All the best for 2012.
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175 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • Any
English first
Brisbane, Australia
Top Contributor
58 reviews 58 reviews
22 hotel reviews
Reviews in 20 cities Reviews in 20 cities
103 helpful votes 103 helpful votes
5 of 5 stars Reviewed January 7, 2012

We were greated at platinum members on arrivak and upgraded to a better room complimentary, we had a bookig for 20 plus in the restaurant and every single one of our guests thought the food and service was excellent. Close to shops, pubs, bottle shops and supermarkets if you are travelling with kids and dont want to pay mini bar prices in room, very spacious and clean rooms with fully stocked amenities. Morning paper was outside our door and requests for ice were dealt with quickly, room service was good quality, fast and affordable, surprisely good actually.
We will definitely be staying here when visiting family and do day trips into town as the room rates are half that of counterparts in town with much bigger rooms and much better service.
Thankyou for an excellent stay.

Room Tip: Ask for room that does not have a view of the main road
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  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaNorwest, Manager at Novotel Sydney Norwest, responded to this review, January 18, 2012
Thank you for your review lovetotravel_4075,

As sumarised by yourself we really pride oursleves in looking after out Priority Club members and making sure that our guests staying at the hotel are looked after. The Norwest business park continues to grow and there is plenty to do in the area. We appreciate the time taken to post on Trip Advisor.

We look forward to being able to accommodate you on your next family visit.
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Kingsgrove NSW
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 7, 2011

My colleagues and I recently stayed at the Crowne plaza for a conference. The facilities were great and the hospitatlity staff were amazing. Especially the night crew in the restaurant. (Unfortuantely we cant say the same for the check-in staff who were robotic and impatient). The food was great and very tasty my special thanks gose to the chef who really looked after us and the facilities were wonderful. The location is not very central. The rooms were more than comfortable.

  • Stayed December 2011, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaNorwest, Director of Sales at Novotel Sydney Norwest, responded to this review, December 19, 2011
Afternoon Tim W,

Thank you for you posative feedback on your recent stay. Absolutely dilighted to hear you had a great stay with us recently, in particular your experience in Whispers Restaurant. This feedback was great for all staff to hear. Great to hear that the rooms and and facilities exceeded your expectations. Look forward to seeing you again in the near future.

Best wishes for Christmas and the New Year.

Regards,
Ben
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Broome, Australia
1 review
4 of 5 stars Reviewed December 6, 2011

We stayed 2 nights in the hotel,it was our second visit .the first time the restaurant looked tired but with the surprise the second time they had done some patch up work.the room was ok but we loved the Breakfast buffet it was great and looked fresh.The service is as usual relax and have to ask for coffee until it arrives ,give 15 to 30 minutes.

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaNorwest, Director of Sales at Novotel Sydney Norwest, responded to this review, December 19, 2011
Thanks Michaelmmoore,

Appreciate the time you have taken to review the hotel. We are glad you enjoyed your breakfast at the hotel and our changes being made are getting noticed. We are looking forward to the full refurbishment in early January 2012. Should all be completed by Australia Day 2012. Hope you can return in the near future.

Kind Regards,
Ben Jamieson
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Brisbane, Australia
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed November 26, 2011

Whilst the room was nice the check in staff made no mention of my platinum status, no newspapers had been delivered to the hotel by 9am on the Sunday and the service at dinner was only average - I was only ever offered 1 opportunity to purchase a drink throughout the whole meal

  • Stayed October 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaNorwest, Director of Sales at Novotel Sydney Norwest, responded to this review, December 19, 2011
Dear Richard,

Thank you for your feedback and we apologise that our service did not meet your expectations whilst at the hotel.Our employees take pride in providing great customer service which was obviously not up to scratch on this occasion. I apologise for this. Your feedback has been taken on board and the relevant managers will strive to resolve the mentioned issues.

Enjoy your festive season.

Kind Regards,
Ben Jamieson
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Nashville, TN USA
Top Contributor
260 reviews 260 reviews
184 hotel reviews
Reviews in 96 cities Reviews in 96 cities
132 helpful votes 132 helpful votes
4 of 5 stars Reviewed November 23, 2011

I found the hotel to be better on this visit.
More staff at reception, updated rooms and lobby.
I think the staff was also into their jobs.
I was upgraded to nice room. Loved it, but I do feel they should have added more ceiling lighting. Only 4 table lamps for light.
Bathroom was spotless and nicely updated.
I had room service. Not so bad.
My only complaint was cost of internet at AUD $25 per day- crazy!!!
I made the mistake to stay a second night and then travel (slowly) to airport. The morning traffic both days will convince me to limit my visits here in the future I think.

  • Stayed November 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaNorwest, Director of Sales at Novotel Sydney Norwest, responded to this review, December 19, 2011
Dear Pine129,

Thank you for your feedback, we are delighted to hear that your experience wsa positive. The hotels refurbishment is due for completion in the New Year and we look forward to welcoming you back in the future.

Kind Regards,
Ben Jamieson
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Mannheim
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 21, 2011

We stayed 4 nights in the hotel. No complains. Price was reasonable compare to other alternatives we checked in a 5KM radius.

Room Tip: In our case we picked the hotel because its location - 5 minutes from our meetings place.
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  • Stayed November 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaNorwest, Director of Sales at Novotel Sydney Norwest, responded to this review, December 19, 2011
Dear Skatzav,

Thank you for your feedback on your stay with us. We are happy to hear you enjoyed your stay and thank you for choosing Crowne Plaza Norwest. We look forward to welcoming you back into the hotel in the near future.

Kind Regards,
Ben Jamieson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Sydney Norwest

Address: 1 Columbia Court, Baulkham Hills, The Hills Shire, New South Wales 2153, Australia (Formerly Crowne Plaza Norwest Sydney)
Location: Australia > New South Wales > Greater Sydney > The Hills Shire > Baulkham Hills
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Baulkham Hills
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Sydney Norwest 4*
Number of rooms: 132
Official Description (provided by the hotel):
Ideally located in the heart of the fastest growing business community in Sydney, and only 40 minutes from the Sydney CBD and only 15 minutes from Parramatta, Novotel Sydney Norwest offers you the best of both worlds. With the peace and tranquility of landscaped gardens and beautiful outdoor settings, coupled with our understanding of the needs of today's businesses, Novotel Sydney Norwest offers the perfect balance for corporate business and leisure travellers. Offering 132 superbly appointed rooms including Executive Spa rooms and Balcony King rooms. All rooms featuring king sized beds, tea & coffee making facilities, work desk, high speed internet access, in-room safe, ironing facilities, and cable television with pay per view movie. Hotel facilities include outdoor lap swimming pool, gym, restaurant and bar as well as conferencing facilities catering for up to 300 people. ... more   less 
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Also Known As:
Crowne Plaza Norwest Sydney Hotel Baulkham Hills
Crowne Plaza Baulkham Hills

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