Pros: The hotel is perfectly situated on the beach with easy access. Quick access to and from either airport. Good pool size. Readily available beach towels until 6pm. Room has full size fridge and small stove with toaster, microwave, utensils, and a few plates and bowls. Easily switched to a room with a balcony with no problems. Free shuttle to Aventura mall/public bus stop is right in front of the entrance to the hotel. About 10 minute walk to large grocery store.
Cons: Poor cleaning service; maid came at different times everyday and one day wasn't finished cleaning until 5pm. Some days we did not receive new towels and had to beg for them in the lobby with a long wait time. The balcony door was a struggle to open and close and required a strong man to do this job. Not a lot of lighting in the room with missing bulbs.
The most disturbing point was the pool security and pool staff service. There are very confusing requirements to enter the pool area. On some days it enough to say your room number, others days room number and last name, and other days that's not good enough to receive the pool access bracelet. The security required some sort of ID which as a hotel guest you do not receive at check-in, we had to fight our way in with varying degrees of success. TIP-once you get the bracelet do not take it off and just change it to the new one the next day to avoid any problems! Almost all the pool staff is extremely rude. In the scorching miami sun an umbrella is very necessary. To receive an umbrella we were redirected to different people and had to ask multiple times to finally put one up. They were not very happy about doing it. At the pool side bar we encountered one short-haired bartender woman who was purposely very nasty. It was hard to get a cup of ice without having rude comments said about you and she was making a big deal about the location of the bar chairs. Also, getting back to the lobby without a shirt was a whole other problem.
No available public tennis courts in the area.
***Not all the rooms were created equally
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- Also Known As:
- Ramada Plaza Marco Polo Beach Hotel North Miami Beach
- Ramada Miami Beach
- Ramada Marco Polo
- Ramada Plaza Marco Polo Beach Resort Florida/Sunny Isles Beach