We recently stayed here for a family football weekend. When we checked in, we were initially told that the three rooms we had reserved were not on the same floor in spite of asking for connecting rooms if possible as well as an extra cot for each room. Neither of those requests were acknowledged. However, when I voiced my disapproval and that I felt we should somehow be compensated for not having our needs met, they were able to find rooms all on the same floor but not next to each other which actually worked out fine. And, we didn't need the extra cots as the children were so exhausted at the end of the days that they fell asleep in the same bed immediately!
The rooms were very clean and the beds were most comfortable. The bathrooms could have used a spray or two of Clorox on the tub caulking as one could see slight mold in some places. Living in South Florida is always a challenge with regard to humidity and mold. Even though I had requested all of the same type room, only 2 out of the three had a fully equipped kitchen area. And remember, this hotel is modeled on a lot of European hotels and they do not provide bath cloths so if you need to have a bath cloth when you bathe or shower, BRING YOUR OWN!
You have to remember that this is an old hotel that must have really been something in it's "heyday". The lobby is dated but to me that is part of the "old Miami" I remembered as a child. My grandson said, "it smells like Mimi's house".......I asked my contractor son what that meant and he told me "mold"........so if you have a bad mold allergy, you may not want to stay here. There is clearly a sign that says, "keep your sliding glass door closed" (due to humidity) so if other visitors do not adhere to that.....shame on them!
You do need to be aware of extra costs but that was clearly stated when I made reservations. The pool was closed for renovations which would have been nice to know about prior to our arrival as we had really geared the kids up for the pool........however, the weather was bad so it really didn't matter that we were even on the beach.........had the weather been nice, the hotel did provide towels, chaises and umbrellas at no cost d/t pool closure.
Our saving grace was that there was a Tiki Bar that was open in the AM, so for those family members who needed an alcoholic "pick me up" to start the day, it was available.......but not cheap....$10.00 for a Bloody Mary......but we could bill it to our rooms so we didn't care......
Breakfast buffet was a typical continental buffet with pre-packaged muffins, yogurt, fruit, bananas, French toast or pancakes, oatmeal and an assortment of cereals...sweet(corn flakes and fruit loops) and unsweetened, (bran flakes), assorted sweet rolls, bagels, bread for toasting, juices, coffee and teas. You could order additional hot food for an extra charge.....omelet, eggs, sausage, bacon......our waiter was extremely nice and very helpful........I wish I could remember his name.
Parking was by valet and be prepared that it is extremely congested on Friday and Saturday nights......and since we did some room swaps after we checked it, the valet got confused but he was quite astute and figured out that I was being charged to two vehicles.......and he made it right. HIs name was Octavio and he was absolutely wonderful!! Most of that was my fault as I had never had to valet park my car before and didn't know the "rules".
I would stay here again now that I know what to expect. For a weekend family get away, it worked quite well for us!
Rooms with ocean view are probably best but if you have small children, I would not use the balcony...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.