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“Pleasantly surprised!!!” 4 of 5 stars
Review of Ramada Plaza Marco Polo Beach Resort

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Ramada Plaza Marco Polo Beach Resort
3.0 of 5 Resort   |   19201 Collins Avenue, Sunny Isles Beach, FL 33160   |  
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1 review
“Pleasantly surprised!!!”
4 of 5 stars Reviewed October 5, 2013

We have never been to Sunny Isles, Fl so was a bit nervous to reserve a room sight unseen especially since the reviews weren't that great. Regardless, we ended up staying here and found it to be wonderful. The room was clean and very nice! The views amazing! Pool was clean and nice! Beach was nice! Would definitely stsy again!

Stayed October 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoPoloBeachRes, Operations Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review, December 11, 2013
Dear SandyL,

Thank you very much for your feedback!

Pablo Martinez
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,044 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (136)
Date | Rating
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English first
Miami Beach, Florida
1 review
4 of 5 stars Reviewed October 5, 2013

We are still in the hotel, its an OK family hotel.
Nice beds, very good pool and pool bar service...
One thing to criticize, is the lack of computerized concierge service. They have everything written on a book...sometimes they tell you for example, no package has arrived for you and its there on the book that it has!

Room Tip: Great value for money in Aventura-North Miami
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  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoPoloBeachRes, Operations Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review, December 11, 2013
Dear Julian Z,

We appreciate your review!

Thank you

Pablo Martinez
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buenos Aires, Argentina
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed October 2, 2013

This hotel i old (its was built a 60´s). My room had fernature original from that time. Bath its ok but no the big thing. Everything you see not oly seems old, it is old. Air conditioner was working well, but was very noisy
The room was clean and service was acceptable for 3 star hotel. Location is terrific. Bed had a great mattress. Overall - three star, as advertised.
I would recommend it for a short trip, The breackfast its poor and if you ask for eggs or baccon you must pay it.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoPoloBeachRes, Operations Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review, December 11, 2013
Dear Trapo2,

Thank You for your review.
We appreciate your time.


Best regards,

Pablo Martinez
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Treasure coast Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 2, 2013

We had a wonderful time, the staff was great, we had great clean room with ocean view. Rooms were reasonably priced. not close to MIA but close enough just to relax. Hope to see you again soon, enjoyed the beach, great restaurants locally and great suggestions from the staff where to go and eat.

Room Tip: Staff was great
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  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoPoloBeachRes, Operations Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review, December 11, 2013
Dear Gsous,

Thank you for your review!
We truly appreciate it.
Looking forward to having the opportunity to hosting another stay for you.

Best regards,

Pablo Martinez
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Finland
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 29, 2013

We stayed eight days with my sister and cousin in April in Marco Polo and traveled there all the way from Finland, Scandinavia. We loved Miami!
Hotel room was clean, no bugs and only on one Friday night there was loud residents having party and keeping noice in corridors. The kitchenette equipment was poor, you could cook with that equipment maybe some soups only.

The big minus was that the Wifi didn't work at all during our 8 days stay. It was promised in advertisements but for 8 days I kept on trying with lousy success, the network was too busy and the net is very important when you travel on the other side of the world. We had to go to restaurants to get into net and contact our families. This was a huge disappointment. The reception kept on saying that maybe tomorrow or later in the week or after the weekend it might work better when the rush time is over. But it never worked!
If the internet is important for you, don't rely on their promises.

The breakfast was funny, with extra payment you could have got cheese and ham. Very strange system once you already have paid of your room including breakfast and we also paid separately of third person's breakfast. In two or three mornings there was omelette served, but when there was more residents, the omelette was missing totally. They really try to save in breakfast ingredients.

My cousin is suffering of celiac disease and this was informed for hotel in beforehand. Still happened that she got glutenfree bread only in 4 mornings of our 8 days.

Service in the hotel was friendly, mostly, but it really could have been better. Concierges were too busy and and once you reached one, only one of them really worked hard to get answers for you properly and to give very good service. One of them was even little bit arrogant and just waited to get rid of us and the questions.

About the pool - I was too allergic for all the chlorite amount they use and couldn't swim in that but most people seemed to enjoy it.

Terrace bar's lady was just great! Great service and friendly attitude! She knew how to treat customers.

Next time I might choose another hotel.

Room Tip: Our room faced the next house and to north but still we had a view to the ocean and to the street. N...
See more room tips
  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoPoloBeachRes, Operations Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review, October 2, 2013
Dear SAri69,

Thank you very much for your review!
I definitely remember your stay, because of the gluten free bread request. We apologize we were not able to fulfill all your request during your stay.
However, we will look into your feedback with my colleagues.

Please contact me directly should you have any questions.

Best regards,

Pablo Martinez
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 29, 2013

My friends and I came to Miami for a week and initially rented a apartment in the same building which was horrible. We only managed to stay in the room for one night which was a very long one.

The manager of the hotel and the receptionist Christopher thanks for the little maps) where very nice and we got the room for a decent price last minute which was much better than the apartment, we also had a lovely Chamber Maid Marie B who was very helpful.

Location of the hotel is good if you like public transport. Though the building is dated. Thank you Carlos and Daniel they where very informative and recommended places to go and things to do and we enjoyed what they recommended. They made our stay memorable.

  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoPoloBeachRes, Operations Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review, October 2, 2013
Dear Evelyn J,

Thank you for your recent review!
We truly appreciate your mentions of the Front Ofifce staff as well as Marie in Housekeeping as well as Carlos and Daniel from our Concierge team!
We'll give them a copy of your kudos.

Best regards,

Pablo Martinez
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Concord
1 review
3 of 5 stars Reviewed September 20, 2013

My family and I came to Miami for a wedding and stood at this hotel. There was just one thing that I didn't like. One was I called in advance to make sure everything was ok and get my final charge. Well when I checked in I noticed all these extra charges I asked the lady what were these charges and she told me 20 a day for parking and 13 a day for a resort fee. I was not told of all extra charges when I called but Wendy at the front desk helped us out and upgraded our room. Other than that we had a great time, pool was nice and relaxing. The best though was our bartender at the pool bar Patty she was so sweet and made sure we had a wonderful time. We will come back again, just for Patty:)

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoPoloBeachRes, Operations Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review, October 2, 2013
Dear Christina L,

Thank you for your review!

We truly appreciate you taking the time to give us your feedback.

Also, thank you for your mention of Wendy and Patty!

Regards from Sunny Miami,

Pablo Martinez
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada Plaza Marco Polo Beach Resort

Address: 19201 Collins Avenue, Sunny Isles Beach, FL 33160
Phone Number:
Location: United States > Florida > Sunny Isles Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Sunny Isles Beach
#7 On the Beach Hotel in Sunny Isles Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ramada Plaza Marco Polo Beach Resort 3*
Reservation Options:
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Also Known As:
Ramada Plaza Marco Polo Beach Hotel North Miami Beach
Ramada Miami Beach
Ramada Marco Polo
Ramada Plaza Marco Polo Beach Resort Florida/Sunny Isles Beach

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