Should you travel around Easter any year, this hotel is fully booked for the Jewish Passover. During that time the restaurant and tea room and whatever eating facility they have is closed for the Seder feasts, which begin on the 25th of March and continue daily until April 3rd this year. Daily breakfast consists of plain, tasteless scrambled eggs, some kind of potato mash, stale muffins, some fruit, and styrofoam dishes, served in the lobby. In spite of several staff wandering around the food area, an older guest slipped on food spilled but not cleaned off the marble floor, hitting her head on the edge of a table, then the floor. No medical attention was provided. There are few restaurants in the near neighbourhood, none within easy walking distance unless you are fit. No shuttle service is provided.
In addition, all elevators except one have been modified with a special feature: they stop on every floor going up and down. I asked one person why, to which she replied "we are not allowed to push buttons". The alternative is to take the stairs. From the lobby to the 10th floor where we were booked is approximately 167 stairs. Many of these are quite scary, with chunks missing from the nose on many steps (painted over, so they have been there a long time). The dirt in the stairwells was not cleaned in the past two days. This includes ketchup spills.
The windows in our room are screwed shut because of "the extreme humidity in south Florida" while other rooms have accessible balconies. Mind you the balconies are adjoining, with a barrier that anyone could step over, no privacy at all.
One day our entire unit was not vacuumed nor were the towels replaced, leaving us with one towel, one face cloth, and one bath mat and the necessity of following up. At no time were tea towels provided for the kitchen, nor anything to clean dishes with. On arrival, the toaster, almost empty cutlery rack, and various glassware were placed haphazardly in a floor-level cabinet below the stove, which did make the countertops tidy. Our vegetables froze in the fridge which turned out to be set to maximum. No "do not disturb" sign provided. No wastebasket in the living area of the room.
There is a heated pool, very very warm, and what looks like a hot tub but is actually a wading pool with a substantial amount of sand in it, which was not cleaned during our stay, as far as I could tell. While there is a shower at the base of the stairs to the beach neither the stairs nor the pool deck were swept of sand in three days.
Other issues: Only valet parking at $18 per day appears to be available. Location IS on the beach; security to the pool is good; two beach chairs and an umbrella on the beach could be had for $25/day - a Seder special. Our friends were booked into an ocean view with balcony - they got a balcony overlooking a very busy causeway. Also, some of the rooms are owned as condos, some are owned and rented (which is why our room looks like an old, cheap Super 8 while our friends' room looks like the Hilton), some are just plain hotel rooms.
These are not bad things. But for $350/night, which includes approximately 30% for a resort fee and taxes on top of the fee you were quoted, they are completely unacceptable.
We and our travelling companions had planned to return at the end of our vacation but have cancelled our reservations.
PS I have photos of the stairwell.
Rooms on the ocean side are better but as you can see, you can book one and still not get it.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for your review.
We are truly disappointed to learn about your recent experience.
Please note we do mention in every website that during Passover (this year March 25- April 2) all Food & Beverage outlets will be closed. We also have 5 elevators which 3 are Shabbat Elevators and they stop in every floor, also There are no hidden fees at our property, our Revenue Manager did an excellent job going to every website including Ramada's website, our own Marco Polo Website and the major Online Travel Agencies websites such as Expedia, Travelocity, Bookings.com etc to make sure these fees are reflected. We have Valet Parking available for $18.00 a day/per car which is one of the most economic Valet Parking charges in Miami Beach, we also do have a $13.00 Resort Fee that includes access to the Pool, Pool chairs & Umbrellas, access to the gym and sauna as well as Wi-Fi throughout the property
I would really like to learn more about your stay.
Please contact me directly at firstname.lastname@example.org
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.