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“Very Poor Service For A Nice Hotel” 3 of 5 stars
Review of Ramada Plaza Marco Polo Beach Resort

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Ramada Plaza Marco Polo Beach Resort
3.0 of 5 Resort   |   19201 Collins Avenue, Sunny Isles Beach, FL 33160   |  
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Mississauga, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Very Poor Service For A Nice Hotel”
3 of 5 stars Reviewed February 18, 2013

Was part of a group that had made arrangements for an early check in (normal check in is 4pm). We told them a head of time that we would be arriving around 9am, and we were told that wouldnt be a problem.... After traveling all night we arrived at the Hotel at 9am to find out NONE of the 5 rooms we had booked were ready - BUT the front desk lady said they were working on them and they should be ready in about 45mins..... Ok, that fine.... 3 Hours later we were still waiting!!!!! And she went on to say that it would be at least another hour on top of that... She lied to us over and over.... When we finally got the room, the bathroom toilet wouldn't stop running.... Very noisy... The pool was average... The beach in the back was nice... The complimentary buffet breakfast was pretty good (for free).... The jewel was the Pizza Place downstairs... Their pizza was VERY Good!...

Room Tip: Don't Pay Over $100 per night
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  • Stayed February 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoPoloBeachRes, Operations Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review, February 25, 2013
Dear LukeInCanada,

Thank You for taking the time to write a review regarding your group stay.
We do try to accommodate all requests for our groups when we are notified in advance. We are truly sorry your early check in request was not done properly.
I am copying my Sales Dept as well as Front Office and Housekeeping regarding this issues so we avoid similar situations in the future.
On the other hand, thank you for your review regarding the Buffet Breakfast, Pool and Beach Area.

Best regards from Sunny Isles,

Pablo Martinez
Operations Manager
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1,019 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Olathe, Kansas
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed February 17, 2013

Stayed Feb. 13, 2013 with husband/boys-14 and 15. Not much else available so booked about a week ahead. Knew about $18 valet fee--not included--but didn't tell us to call way ahead to get the car--took over 20 min to get. Charged extra $13 for hotel amenities-pool/ but came back from cruise on strip thinking we would eat /drink at pool bar and grill--both closed at 6 p.m ---who does that? So we did go to indoor bar--maybe 5 other people in bar---bartender very helpful and got food for the kids (gratuity is already included though so watch that) We had also paid $40 extra person fee (got room with 2 double beds for boys), but guess that charge didn't include continental breakfast ($15 each) So told my 15 year old "wrestler"-(195 lbs) to go ahead instead of me since he was hungry. Came up to room and said it was the most disgusting food he had ever had (he eats anything). As far as room--hair in bathtub--beds seemed clean. Anything you want for beach is extra--chair $10 and up. We usually go somewhere around the playa/cozumel area and this was horrible compared to the cleanliness/prices you get there. And my husband almost got in a fight because a man wouldn't hold the elevator for an elderly lady--and yes the elevators are the slowest I have ever experienced, but rude rude rude.

  • Stayed February 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoPoloBeachRes, Operations Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review, February 25, 2013
Dear glaaber62.

Thank you for taking the time to write a review for our property.
We are disappointed to learn about recent stay. Our Pool Bar and Grill do close at 6:00 PM , we are contemplating the option to keep it open til later over the summer months.
Regarding the breakfast, we have made many improvements over the past couple of months.
We listen to our guests and we take their feedback very seriously.
I wish we have the opportunity to host another trip for your family.
Please do not hesitate to contact me directly at pablo@marcopolobeachresort.com

Pablo Martinez
Operations Manager
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Los Angeles, California
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed February 13, 2013

Hotel is in serious need of renovation. It felt dirty. The staff was very nice and accommodating when we needed help. The beach was littered with trash. The pool was okay. I would not stay at this hotel again, nor would I recommend it to anyone.

  • Stayed February 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoPoloBeachRes, Operations Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review, February 25, 2013
Dear rignon,

Thank you for your feedback. We are truly disapointed with your recent review .
We have started soft renovations of the property such as the Lobby Area and now moving to the Meeting Space as well as Pool area/furniture.
Our beaches in Sunny Isles are rated as one of the Top Beaches in Florida and the country. The City of Sunny Isles does a great job keeping our beaches clean. We are very sorry to hear they were not at the time you were here.
We wish to invite you back in the future , please contact me directly at pablo@marcopolobeachresort.com

Best regards,

Pablo Martinez
Operations Manager
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São Paulo, Brazil
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 5, 2013

This is a good, but old hotel. Needs a renovation.
They provide a good service and the people are committed, like Mrs Helena Alcantara, a very kind and responsive person. You should have more employees like her.

Room Tip: Choose a room at the ocean side.
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  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoPoloBeachRes, Operations Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review, February 25, 2013
Dear Mauricio C,

Thank you very much for your recent review and your mention of Mrs Helena Alcantara!
We truly appreciate it and we'll make sure our entire staff gets a copy as a perfect example of a kind and responsible employee.

Best regards from Sunny Isles,

Pablo Martinez
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, Connecticut
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 4, 2013

The Hotel was OK but we arrived at 8:15pm after our flight and all of the water/pool/beach amenities closed at 8:00. There was NOTHING to do within walking distance and we were without a car because we were leaving in the morning on a cruise. The Buffet breakfast was a complete ripoff. Also, There was loose wiring hanging beside the microwave. Save your money and stay a half mile closer to the Port of Miami at one of several chain hotels.

Room Tip: Save your money and stay a half mile closer to the Port of Miami at one of several chain hotels.
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  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoPoloBeachRes, Operations Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review, February 25, 2013
Dear SGTB333,

We are disapointed to read about your recent stay with us.
Our Pool is definitely closed at 8:00 Pm as most hotels in the area are.
Regarding our breakfast, we keep striving to improve it day by day with more choices. Our BUFFET Continental breakfast is included for 2 people in the room, free of charge to the guests, however, we do have an "A la Carte" menu for guests that prefer a Full American Breakfast at an extra charge.
There are no Microwaves in our Buffet line, so we have never seen a loose wire in that area.
Our TNT Lounge with full bar and kitchen is open daily until Midnight, and until later on the weekends with live entertainment.
There are plenty of things to do in the area, even if you do not have a car , everything is a short cab ride away.

Please contact me directly at pablo@marcopolobeachresort.com if you wish to go over these issues.

Best regards from Sunny Isles Beach

Pablo Martinez
Operations Manager
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Las Vegas, Nevada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 2, 2013

By far the best part of the hotel was the pool bar and it's wonderful bartender Patty. A group of friends and I were there for the weekend and Patty always made sure to keep our glasses were never empty! She also knows how to make a great bay breeze!

Room Tip: The ocean front rooms were definitely worth the extra money!
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  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoPoloBeachRes, Operations Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review, February 25, 2013
Dear DaniIrish,

We are thrilled to read your review!
Thanks for your mention of Patty our Great Pool bartender.
We'll make sure she gets a copy of this.

Looking forward to the opportunity to hosting another stay for you and your friends in the future.

Best regards,

Pablo Martinez
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chatom, Alabama
Top Contributor
55 reviews 55 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed January 23, 2013

The hotel is in a good location. The room we had needed some serious updating. More importantly, a good cleaning would have helped. It looked as if it was just wiped over between guests. It needed deep cleaning. There was mold and hair in the bathroom. The beds seemed clean and comfortable. The service and security at the pool was good. The valets were very efficient. The Italian deli was the only eating establishment we tried and it was very good and great service. The other stores were never open when needed. After mainly vacationing along the beautiful beaches of the panhandle of Florida, this hotel and beach is only average. I would definitely not return.

Room Tip: Ask for a renovated room. Maybe there are some better ones.
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  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoPoloBeachRes, Operations Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review, February 25, 2013
Dear KBDonald,

Thank you for the taking the time to write a review of your recent stay with us.
We will make sure we share your feedback with our Director of Housekeeping. Also, we thank you for your mentions of the Security and Valet staff.
We constantly strive to make a good impression on our guests. We are remodeling many parts of the hotel and we will actually start on the Pool Are, such as new furniture.
We would love for you to come back and experience these changes.
Please contact me directly at Pablo@marcopolobeachresort.com

Our very best regards from Sunny Isles,

Pablo Martinez
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada Plaza Marco Polo Beach Resort

Address: 19201 Collins Avenue, Sunny Isles Beach, FL 33160
Phone Number:
Location: United States > Florida > Sunny Isles Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Sunny Isles Beach
#7 On the Beach Hotel in Sunny Isles Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ramada Plaza Marco Polo Beach Resort 3*
Number of rooms: 250
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Also Known As:
Ramada Plaza Marco Polo Beach Hotel North Miami Beach
Ramada Miami Beach
Ramada Marco Polo
Ramada Plaza Marco Polo Beach Resort Florida/Sunny Isles Beach

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