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“Our opinion about the services of the hotel” 3 of 5 stars
Review of Ramada Plaza Marco Polo Beach Resort

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Ramada Plaza Marco Polo Beach Resort
3.0 of 5 Resort   |   19201 Collins Avenue, Sunny Isles Beach, FL 33160   |  
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Budapest, Hungary
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
30 helpful votes 30 helpful votes
“Our opinion about the services of the hotel”
3 of 5 stars Reviewed January 13, 2012

The location of the hotel is the best possible, in a beutiful , safe area, near to everything, including the best shops of Miami, the Aventura Mall, etc- the hotel si hust on the ocean, with own beach, pool and beutiful wiew!

The rooms are large and confortable.

The service in restaurant is good, waiters are polite!
There is a waiter , Stella, Russian origin - she is especially polite and helpful!

Room Tip: Choose oceanfront rooms on a higher level!
See more room tips
Stayed January 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MPolo96, Revenue Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review, January 16, 2012
We are elated to read that you and your family had a great experience while vacationing with us at the Ramada Plaza Marco Polo Beach Resort. Our oceanfront, family and pet friendly resort is located in the quiet upscale neighborhood of Sunny Isles Beach.

The resort is about twenty minutes equidistance from South Beach and the Fort Lauderdale areas. The resort is located only a few minutes from the Aventura Mall which boasts over 300 shops; also there are many restaurants, boutiques and Cafes nearby.

Thank you for your complimenting our dedicated restaurant staff. I have certainly passed your warm compliments to Stella in our food and beverage department.

We know you had many choices and we are honored that you selected our resort for your family vacation. Stella and the rest of the staff hope to welcome you back soon for another memorable vacation.
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1,117 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (153)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
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  • Russian first
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English first
Bismarck, North Dakota
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 6, 2012

Just needed to get away! Was very happy I stayed at the Marco-polo. Patty was
friendly and fun. She made my trip!!! I would stay here again. Great rooms, food and
wonderful staff.

  • Stayed December 2011, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MPolo96, Revenue Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review, January 16, 2012
Thank you for leaving a wonderful comment on your recent experience at the Ramada Plaza Marco Polo Beach Resort.

We are delighted that were able to render a great vacation escape. Thank you for your warm compliments about our menu offerings, great rooms and wonderful customer service by our dedicated staff. I was sure to pass your compliments to Patty in the food and beverage department.

Once again, thank you for choosing our resort. Patty and the rest of the staff are looking forward to welcoming you on another great vacation at the Ramada Plaza Marco Polo Beach Resort.
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New York
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 5, 2012

My husband and I flew in for NewYears Eve, the hotel was very busy, however the staff was patient, considerate and very helpful, especially Paula at the front desk and our favorite Bartender Patty. Two reasons we'll be back.

Room Tip: ask for an un-obstructed ocean view
See more room tips
  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MPolo96, Revenue Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review, January 9, 2012
Thank you for your excellent review on your recent stay at the Ramada Plaza Marco Polo Beach Resort. We are delighted to read that you had a memorable experience laden with excellent care and hospitality on your recent visit to our resort.

We appreciate all of our guests’ comments as they help in our daily decision making process. I was certain to share your kind remarks with Patty and Paula.

We truly appreciate your taking time to leave a comment and we look forward to welcoming you back as our loyal repeat guest.
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Stonington, Connecticut
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 4, 2012

I picked this hotel because it was at a decent price, $175.00 a night, and it was right on the beach. We only stayed for two nights prior to our cruise so it worked out well. I wouldn't stay here if it was a weeks vacation. Overall the staff was friendly, some more than others. The place was fairly clean, but in need of more and better renovations than what they were doing while we were there. The beds were very uncomfortable. Our room was on the eleventh floor and I had a hard time sleeping because it was right next to the elevator. Everything outside was nice, the pool, access to the beach, and the bar. The food was good, we ate lunch poolside. A little expensive, but not bad. Drinks are a little expensive. The grounds could be a little cleaner but not to bad. The hotel is not real close to anything. If you want to walk to get something to eat its probably a mile or more each way. The bottom line is you get what you pay for, it's a RAMADA. It worked out fine for what we needed.

Stayed December 2011, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MPolo96, Revenue Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review, January 23, 2012
We appreciate your taking the time to leave a comment on your recent stay at the Ramada Plaza Marco Polo Beach Resort. Also, we are happy that you recognized the great value for the price you paid based on our wonderful oceanfront location and generous amenities.

We are delighted to read that we were able to regain your confidence. Also, it is a pleasure to read that your overall impression of the service and the cleanliness of your room were to your liking. We have shared your kind compliment and encouragement with our staff.

Thank you so much for taking the time to share your experience with the many visitors to this forum. The entire staff looks forward to hosting you on your next trip to the Miami Beach area.
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Albuquerque, NM
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed January 3, 2012

We arrived before noon and were offered to look at the available rooms. We looked at three rooms all of which had bad smell: old, moldy, cigarets, strange food - you name it. The smell was persistent on the floors (3rd, 5th, and 7th) and the lobby (the rooms have stoves but poor ventilation, therefore it smells like whatever horrible food has been cooked there for years). We asked for a renovated room and were told that it'll take a few hours to prepare but they will put a priority on it and the room will be ready by 2pm. That's where the service ended. We came back at 3pm and the room wasn't ready. The front desk couldn't get a hold of housekeeping; as the line formed for check-in, the staff was hiding in the back room; no effort was made to accommodate or compensate us for the inconvenience. I was ready to cancel the reservation and look for another hotel but wanted to give the renovated room a chance. The room wasn't ready until 4:50pm. It still smelled, looked old (no balcony room on the 3rd floor), had zero noise insulation, and a screaming loud AC. To seal the deal there were urine stains on the toilet seat and hair on the bathroom floor. We were out of there as soon as we booked a room at another hotel. (needless to say we lost that night's fare) I will never again stay at this or any other Ramada. Horrible service, horrible hotel... the worst i ever saw. It is on par with the sleaziest motel you can imagine. Please avoid at all cost.

Room Tip: get another hotel
See more room tips
  • Stayed December 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MPolo96, Revenue Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review, January 6, 2012
We appreciate your taking the time to leave feedback on your recent visit to our resort.
Our management team is disappointed to read that some aspects of your stay were not as favorable as we would have all liked.

Our resort offers several room types which includes rooms with kitchenette, sporadically the aromas may spill out into the hallways during food preparation. Nevertheless, our room attendants were given a refresher on vigilance and making regular rounds on these floors. In addition, our Director of Housekeeping made a checklist of your findings including the condition in which you found the bathroom.

Regarding your comment on your room assignment, rooms are assigned based on the room type purchased, our descriptions on the website clearly indicate which rooms are without balcony.

Check in time commences at 4 p.m. and while our staff works very diligently in accommodating early arrivals, it is not a guarantee that rooms will be ready before 4 p.m. We would like to apologize for your room accommodation falling short of your expectation. You will be pleased to know that we have many beautifully updated rooms. Our Rooms Division Manager was copied on your notes and has held a meeting with the staff regarding their lack of presence at the front desk and the communication with the housekeeping department.

Thank you for your perspective, we are always appreciative of our guests’ comments. We hope you appreciate our attention to your concerns and decide to give our resort a second chance to showcase on newly upgraded room inventory should you decide to visit the Miami area.
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Toronto, Canada
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 29, 2011 via mobile

The location and facility is great but the rooms are all different so you have Ro be lucky to get a comfortable room. Something you don't need to deal with when your vacation.

  • Stayed December 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed December 28, 2011

Everything about the place is fine-not spectacular, but fine. Staff was great. Breakfast, which we didn't eat, looked great. (it is included)

Synagogue right in the hotel was a big plus!

  • Stayed December 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MPolo96, Revenue Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review, January 9, 2012
We appreciate your taking the time to leave a comment on the great service you received on your recent stay at the Ramada Plaza Marco Polo Beach Resort.

We are happy to read that our greatest asset, our staff, provided great customer service. A crowd favorite is the complementary buffet breakfast each morning in the Ocean Terrace Restaurant which overlooks the ocean.

The Chabad of Golden Beach is located on the lower lobby of the resort and has daily prayer ceremonies and Shabbat services. The Chabad has a variety of services and classes for all age groups. There is a Kids Corner, monthly meetings for women in the Rosh Chodish, Bar and Bat Mitzvah classes, Yeshiva studies and Chanukah Family Celebrations.

Thank you for leaving a comment and we are looking forward to hosting you on your next vacation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada Plaza Marco Polo Beach Resort

Address: 19201 Collins Avenue, Sunny Isles Beach, FL 33160
Phone Number:
Location: United States > Florida > Sunny Isles Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Sunny Isles Beach
#6 On the Beach Hotel in Sunny Isles Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ramada Plaza Marco Polo Beach Resort 3*
Number of rooms: 250
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Also Known As:
Ramada Plaza Marco Polo Beach Hotel North Miami Beach
Ramada Miami Beach
Ramada Marco Polo
Ramada Plaza Marco Polo Beach Resort Florida/Sunny Isles Beach

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