We have stayed at the Newport Beach Hotel before and have had rooms that ranged from creepily old to nicely refurbished. It is always a surprise to see which caliber of room we will get. What has not been a surprise before is whether we get our room or not. Here is what happened to us most recently--- We booked our room and paid in advance in December for a March arrival. We arrive the day of our reservation, paid receipt in hand only to be told by the clerk at the front desk that our reservation is on hold in the system and the hotel is overbooked. They are totally full! They have a room for us at the Marco Polo several miles up the road. I happen to know that the Marco Polo is an inferior hotel. And at any rate, I did not book and pre-pay for the Marco Polo. I booked and pre-paid for the Newport Beach. And I paid for the room so it is my room... Whether I use it or not. After some back and forth where I finally told them to set up beds in the hotel lobby that they finally, miraculously, found us a room at the Newport Beach. Never ever again will I stay at this hotel. They seem to have a bait and switch policy where they accept your money and then downgrade you to a cheaper room somewhere else. This sounds like a scam or consumer fraud.

My wife and I were on vacation in Miami last week and we stayed at the Newport. The hotel is on the north end of the barrier island, which suited our needs just fine. There was easy access to Aventura Mall (2nd largest in Florida), South Beach, Biscayne Bay, Bayside Market (shops, boating, taverns etc), and downtown Miami via the bus system. Our bedroom suite overlooking the pool gave us a wonderful view of the aqua blue ocean and the sounds of waves as we sat on our balcony. Breakfast buffet and the morning paper came with the room. The buffet was plentiful and a good way to start a morning of touring. Housekeeping was excellent and quick; the pool and beach areas were meticulously cleaned everyday. Whether we were swimming in the pool or walking the beach, the Newport staff was always friendly and helpful with suggestions as to what to do that day (Hats off to Monica and Nicole). There is a spa and salon in the basement, which we both used and found outstanding. There is also a small gym area down there available to all guests. They also have a staffed tour desk, that we used, that can book tours for you from the hotel. Obviously there is alot going on in Miami Beach at large and we found the Newport to be a great "home base" for our trip. We would not hesitate to book there again.

I took a group to Miami and made the huge mistake of choosing this hotel. The WORST service. I didn't even know it was possible to be treated so poorly. The girl at the front desk was on a stool so low I didn't even know she was there. While wearing a blanket (rather than a blazer) to keep her warm, she expressed her displeasure in assisting me and my friends with her facial expression, rolling her eyes and all. And that's only half of it. It took me 45 minutes to get through to someone on the phone to request additional linen (the phone system sucked) and about an hour and a half to get it. Poor service all round. Will not be returning.

My family and i really enjoyed our recent stay at newport beachside! I have visited the area a number of times, but since i was bringing my family i decided i wanted nicer accommodations than i had used previously. I had passed the property many times as i walked on the beach, even stopping for a drink at the poolside bar. I have to admit that I booked the room with some anxiety after reading some of the reviews posted on this site.There are many positive but some very negative reviews, well i am happy to say that our stay was very enjoyable! From the moment we pulled up, a valet met us with a helpful hand with our luggage, to the front desk where they seemed very happy to greet and check us in. The room was very nice with 3 flat screen tv's, frig, microwave, and very user friendly safe. The room was a 1 bedroom suite facing the pool.Beds were comfortable and the balcony was a great place to sit and relax. The only thing that was maybe negative was the wait for an elevator, but this was not that big a deal, i mean there were 4 elevators and the traffic was really only heavy early morning.plus when you are on vacation why sweat the small stuff! The price was reasonable, pool was nice, and the staff on the beach very attentive!! Checkout went smooth and the valet who i only spoke to when he carried our bags up remembered where we were visiting from and was very helpful with taking our bags to the car (we were traveling with a 3 mth old) so this was much appreciated. Don't let the negative reviews dissuade, if you want to pay crazy prices the trump tower is located nearby! Newport Beachside is a very nice property and a great place to bring the family!!
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