We stayed here again and everytime it gets better and better the service the staff the food and lets not forget the drinks one of the best bartender Rhonda out be the pool bar what a gal.....over all great experience.

I have been going to Sunny Isles for many years as my family lives in the area. I had been told that the Newport Beachside Resort had been remodeled and for our next trip, which was for a family wedding, we should all stay there instead of someone's home or in Coral Gables, where the wedding was held.

My brother, my parents and I each booked a room for three nights. We noticed a huge difference between each room. I booked a standard room and my brother and my parents each booked a one bedroom suite. First, as we were checking in, the front desk staff could care less that their job should involve customer service. They didn't try to be cordial or friendly. The bellhop should have been the person who checked us in based on his positive and helpful attitude. When we arrived at our room we encountered a moldy smell, a dirty-looking tub, and old box television, a couch that you sunk down in, etc. I wasn't comfortable leaving anything anywhere because everything just looked and felt disgusting. That night when I visited my brother's room I realized I was in a palace. His room had not seen any renovations since probably the 1980s or before. He had tiled counters with fish, shells, and other ocean pictures on them. The tiles were broken and his microwave and mini-fridge (like ours) looked like it hadn't been cleaned in at least a decade. His room smelled worse than ours did. My parents wound up with an executive suite on the third floor. Their room had been remodeled. They had two flat screen TVs, a new and clean kitchen area, a couch you could sit on and a clean bathroom. We are all very confused as to why there was such a difference in the rooms. When we complained, they offered to move us, but judging by the previous comments here, we figured it wasn't a good idea, so they gave us free breakfast.

There are sales people all over the place here and they likely bring in people who aren't staying at the hotel, so this might explain the very busy lobby and long lines for the elevators. The elevators were terrible. They took extremely long to arrive and I walked up and down from my room on the 8th floor several times after getting frustrated with the wait time. The valet was also was unpredictable. One time the valet took so long to get our car that I showered and dried my hair and made it downstairs before my family left! The front desk never gave us towel cards until one of us went to the beach and had to figure out why we couldn't get towels.

The day we arrived we had to get ready for the rehearsal dinner and when we needed to iron, we realized there was no iron or ironing board. I called right away and asked for them and I was told they'd get it to me right away. A half hour passed and still nothing. I called back and the woman who answered "couldn't believe it" and they sent the iron 10 minutes later. My fiancé had to remind them that we needed an ironing board too. When tried to start ironing, the iron didn't work, and as many people here have mentioned, a manager was nowhere to be found. We had another housekeeping issue when we had to get ready for the wedding, and even though the housekeeping staff was on our floor at 9AM when we left the hotel for breakfast, they didn't clean our room. They chose to clean it at 3:30PM, when my fiancé was in the shower and we needed to leave.

I would not recommend this hotel to anyone. It is hard to determine what type of room you will receive (we all booked through different sites, none of us booked directly with the hotel) and the service is poor and unpredictable.

Booked a 10 day stay with a high ocean front room and a king size bed, and recieved a main floor ocean front room with a queen size bed.
So, I did not sleep well.

The hotel in my opinion was only interested in selling timeshare and guests were not a priority. Sales people were constantly all around, so it took away, from being a holiday atmosphere.

Beach was great but the condo blocks the sun in the afternoon. Did have trouble getting lounge chairs.

Pool did not always have towels said they were having problems with the laundry machine. Hot tub by pool was broken and the Men's room
floor was flooded with 6 inches of water.

Was given a $100.00 voucher for the Dining room 305, and was told by the front desk, that it was good and it could be used by my son.
My son payed to valet park his car and brought his girlfriend to go out for dinner, which they did not honour. That was just...not acceptable.

95% of the guests at the Hotel only spoke Spanish.

On the positive side it does have a great location and the hotel rate is reasonable. Andrew at the
beach hut was great.

I would not recommend.

We spent 2 weeks here in February and as always were very pleased with everything. A special thanks to Michelle Theodule for making our stay so much fun. Would also like to thank Nichole at the front desk and Rodney for all their help. We spend 2 weeks here every February for the last 10 or more years and would recommend it for a great vacation. Once again thanks to everyone for all their help. You will not be disappointed. Marie and Rich Voyton