We stayed 6 nights the first week of March. I booked this mostly for the location and that was great. What you get for the price is really good, it seems to be the only hotel on the strip that walks right out to the beach and has a pool by the beach. The cleanliness was ok.. maids do the bare minimum to your room when they clean it. The hotel overall is old and a bit run down. We had to switch rooms because our first one had broken lamps and drawers. The most disappointing thing for me was the hotel staff. I don't think I saw a smile from anyone that works there (excluding restaurants) the whole time. The front desk staff especially act like they don't care about you at all. I've never been treated so poorly at a hotel, especially a "resort". Maybe because I booked on Expedia and didn't pay full price?
There's a jewellery store in the lobby and after browsing in there for 5 minutes with my boyfriend while the lady working watched us the whole time we left. I saw her a few mins later in the coffee shops next door and she goes "Excuse me, did you happen to pick up a ring? I'm missing one". I said "No, but thanks for accusing me of stealing on my vacation b****"!! If you ask to speak to the manager they'll say the manager is not available and refer you to a supervisor (nice customer service)!! I told her about my run in with the crazy lady in the jewellery store and they did nothing about it. Unless you want to buy a timeshare they don't have the time of day for you.
On the upside the hotel restaurant has all you can eat lobster on Wednesday's which is amazing but you have to make a reservation
- Official Description (provided by the hotel):
- Just minutes from Miami and Fort Lauderdale, Newport Beachside Resort offers world-class services combined with outstanding value in a beautiful oceanfront setting. 300 guest rooms include those with an ocean or cityscape view and those with balconies overlooking the ocean. Resort amenities feature oceanfront pool, on-site restaurants, cabanas, children's playground and historic pier. ... more less
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- Also Known As:
- Newport Beachside Hotel Sunny Isles Beach
- Newport Beachside Resort
- Newport Miami Beach
- Newport Hotel Miami Beach
- Newport Beachside Hotel Resort
- Newport Beachside Hotel And Resort Florida/Sunny Isles Beach