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“Nice visit” 4 of 5 stars
Review of Trump International Beach Resort

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Trump International Beach Resort
4.0 of 5 Resort   |   18001 Collins Avenue, Sunny Isles Beach, FL 33160   |  
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15% Off Accommodations
Certificate of Excellence
Acworth, Georgia, United States
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Nice visit”
4 of 5 stars Reviewed July 22, 2014

Went to sunny isles this past weekend and stayed at the trump. Hotel staff very nice, room nice nothing special. Honestly three staff and pool/beach are very nice. Had room service and food was not bad. Pleasant surprise on last night with turndown service and chocolate left on our pillow. Nice area but not many good choices of places to eat. Only disappointment was Friday night when we checked in. We were looking forward to a drink by the pool and the pool bar was supposed to stay open until 11:00. Gentleman was rather rude when we went up at 9:30 and told us he was closed. if you want a nice pool and beach then this is the place for you.

Stayed July 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpMiamiResort, General Manager at Trump International Beach Resort, responded to this review, July 23, 2014
Dear Dawn H,

We appreciate you taking the time to share your feedback with us. We are pleased to read that you enjoyed your stay. We will be sure to address the issues you mentioned with our team members, especially the rude staff. We thank you for bringing it to our attention.

Should your travels bring you back to Sunny Isles Beach, we hope that you will choose to stay with us again.

Thank you,

Linda Geyer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,492 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (260)
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English first
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 22, 2014

I was in the Hotel with my wife, my 6 years daughter and my 1 year son in July to spend our holiday, and we loved the hotel very, very much. It was everything excelent, the pools, the room... My daughter cried when we were living the room in the departure day, because she loved very much the hotel and our vacation. Thank you very much. See you soon.

Room Tip: The ocean view room is fantastic.
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpMiamiResort, General Manager at Trump International Beach Resort, responded to this review, July 23, 2014
Dear Rene R,

We are glad to hear you and your family enjoyed your stay with us – specifically the room and the pool! We pride ourselves on being the perfect place for a family getaway and look forward to hosting you and your family again soon.

Thank you,

Linda Geyer
General Manager
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Miami Springs, Florida
2 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed July 21, 2014

My husband forgot his wallet in the car, asked the auto return which will it take 20 minutes and was no longer the wallet .I speak with Jose (Security Manager)but nothing was solved. We are dupes, and abused, we called the police and made the report.We collected the statement of Account and of course that we were charged to the valet parking, lack of respect for the customers.NEVER AGAIN YOU RETURN THIS HOTEL WHERE NOT THERE IS SECURITYFOR THE PROPERTY CUSTOMERS.

  • Stayed July 2014, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpMiamiResort, General Manager at Trump International Beach Resort, responded to this review, August 4, 2014
Dear Madys G,

Our sincerest apologies to you and your husband for enduring this issue during your recent stay with us. After a complete investigation by both our Security Team as well as local law enforcement, we are pleased that we were able to locate your husband's wallet and return it to him. The security and safety of our guests is of the utmost importance to us and we do not take situations such as these lightly.

Thank you for your patience during our investigation. If you choose to return to Sunny Isles Beach, please reach out to us directly so we may accommodate you.

Thank you,

Linda Geyer
General Manager
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Sofia, Bulgaria
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 19, 2014

Sunny Isles is so much better than the craziness going on at south beach. This is truly a property for relaxation and just enjoying the bach. Very good service, cleanliness level is great and excellent bedding. I would highly recommend this hotel.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpMiamiResort, General Manager at Trump International Beach Resort, responded to this review, July 23, 2014
Dear BPavlov,

We are so thrilled to hear you had a relaxing stay with us! Thank you for taking the time to share your comments with us and we hope to see you again soon!

Thank you,

Linda Geyer
General Manager
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Houston, Texas, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 19, 2014

I stayed at the Trump on 6/19 - 6/20. The rooms are well appointed and the beds are some of the most comfortable I have slept on. If you like a plush soft mattress this hotel is for you. The rooms also come equipped with a washer & dryer. It would be nice if the hotel staff pointed this out during check-in. The washer and dryer is located behind a door that looks like a connecting door to the room next to you. The front desk staff are average at best, the valet staff on the other hand are excellent. My only real gripes about the property are the bland over-cooked food served at the restaurants and the lack of free in-room coffee (it's a$1.50/cup). Dine off property if you want a good meal.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpMiamiResort, General Manager at Trump International Beach Resort, responded to this review, July 23, 2014
Dear William S,

Thank you for sharing your experience with us. We are pleased that you enjoyed the well appointed rooms and plush mattresses. We will be sure to review the information we provide our guests and make sure that it includes information about the washers and dryers as well as pass along the feedback you share regarding the food to our Culinary Team.

We hope that if your travels bring you back to Sunny Isles Beach that you will come visit us again.

Thank you,

Linda Geyer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed July 17, 2014 via mobile

We chose this property because of its ratings on being family friendly. We were not disappointed. We found several families at the hotel and everyone seemed to enjoy the property. Upon check in, we quickly discovered that our room was not big enough. The staff was very accommodating and upgraded us to a one bedroom suite for a modest upgrade price. We paid less than half the retail rate for the suite. During our stay, we noticed small things that continued to add up to a questionable experience. We noted that the furniture in the room was dated with lots of scratches. There were a couple of incidents were security had to escort some people from the pool. The prices were outrageous for mediocre food and drinks. The concierge over little assistance when it came to restaurants that were beyond the shopping center across the street. After all that, when getting our car from valet at checkout we noticed the valet put a dent in the trunk from parking it the night prior. We pointed this out and all we were told was management would investigate. No one from management came to assess the damage. They just took my number and said "we will call you".

Stayed July 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpMiamiResort, General Manager at Trump International Beach Resort, responded to this review, July 28, 2014
Dear R0dd0g,

Thank you for sharing this information regarding your recent stay with us. We are extremely disappointed to hear of your experience with valet. Incidents of this nature are very important to both our team members as well as our management and we apologize if you did not receive the attention you deserved. We did research the situation and found that the Valet Manager did contact you. We would like to make sure all your needs were met, so please contact us directly at socialmedia@trumpmiami.com.

Thank you and we look forward to hearing from you.

Linda Geyer
General Manager
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Trenton, New Jersey
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 17, 2014

I stayed at the Trump International 7/11 - 7/14 and I can honestly say it was a close experience to staying at an all inclusive resort outside of the states. The property was beautiful, the service was EXCELLENT, the food was great. The Trump offers a free shuttle service to specific attractions close by (South Beach, the malls, etc.) Their beach service was amazing - the guys (specifically David and Carlos) are so sweet and would bring our chairs, towels and umbrella wherever we wanted. With the heat, servers were constantly checking on us to see if we needed drinks and/or food. Our rooms were cleaned very nicely and the property was, too. I would absolutely be back without hesitation!

Room Tip: we stayed in room 1516 (15th floor) with the bay to one side of us and the beautiful ocean to the ot...
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  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpMiamiResort, General Manager at Trump International Beach Resort, responded to this review, July 18, 2014
Dear steph w,

We are so appreciative that you took the time to share your experience with us. We are thrilled that you enjoyed our beautiful property and the excellent service! We are so proud to hear David and Carlos made such a wonderful impact on your trip. We’ll be sure to share your sentiments with them.

We look forward to hosting you again soon!

Thank you,

Linda Geyer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Trump International Beach Resort

Address: 18001 Collins Avenue, Sunny Isles Beach, FL 33160
Phone Number:
Location: United States > Florida > Sunny Isles Beach
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Sunny Isles Beach
#2 Top resorts Hotel in Sunny Isles Beach
#3 On the Beach Hotel in Sunny Isles Beach
#3 Romantic Hotel in Sunny Isles Beach
#3 Luxury Hotel in Sunny Isles Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Trump International Beach Resort 4*
Number of rooms: 355
Official Description (provided by the hotel):
Situated between Miami and Fort Lauderdale in Sunny Isles Beach, Florida, Trump International Beach Resort is an oceanfront oasis, complete with its own private and pristine beach and delightful grotto-style pool complex. A member of Preferred Hotel Group, the Trump International Beach Resort offers 355 oversized guest rooms and suites, each with a private balcony and spectacular views of the Atlantic Ocean or Intracoastal Waterway. Luxurious amenities at Trump International Beach Resort include a full-service spa & salon, 24-hour fitness center, four restaurants and lounges, tennis courts, business center, 22,000 sq. Ft. Of meeting and banquet space, and the ever popular Planet Kids Enviro-Adventures Program. ... more   less 
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Also Known As:
Trump International Beach Hotel Sunny Isles Beach
Trump Sonesta Beach Resort
Trump International Sonesta Beach Resort
Hotel Trump International Beach
Sonesta Miami
Trump International Beach Resort Florida/Sunny Isles Beach

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