I have visited the Trump International 4 times in the last 2 years. Not only is the place second to none in Miami, but the people that work there are very professional and go beyond the call of duty.
I had an incident where I received a traffic ticket . Being from Canada I do not know all the American laws . I explained the case to the Mrs. Amparo who is a Concierge at the Trump International ,she helped me understand that I could fight the ticket. She went out of her way by calling a lawyer and getting a professional's opinion. With the guidance of Mrs. Amparo and the lawyer's expertise I ended up winning my case and the traffic ticket was cancelled.
Any concierge can refer you to an Italian restaurant. Mrs. Amparo is not any concierge , she took the time to listen and then gave me a plan of action that worked. This took time and patience. I call this going beyond the call of duty.