Having lived in Miami, service is something you come to NOT expect. I have never been to a hotel in Miami with this level of service,not only are the staff helpful, but friendly and cheery as if they actually enjoy their jobs. Kudos to the person who does the hiring. While you're there, be sure to visit Franz at the bar. Again, a person who really seems to enjoy his job and is interested in you having a good time while you're there. The valet are prompt and courteous, even wanting to help with recomendations for dinner. We had a wonderful hot stone massage at the spa, again, treated like royality. One of the best hot stone massages I've had, by the way. The decor, yes, I agree is not fabulous, but the rooms are clean and great views of the beach.