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“Make sure that this hotel does not relocate you!” 4 of 5 stars
Review of Marenas Resort

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Marenas Resort
4.0 of 5 Hotel   |   18683 Collins Avenue, Sunny Isles Beach, FL 33160 (Formerly Le Meridien)   |  
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Happier Hour at Marenas
Certificate of Excellence
Ottawa, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Make sure that this hotel does not relocate you!”
4 of 5 stars Reviewed March 16, 2013

First of all this is our fourth time in this hotel. Why - because it is fundamentally a great hotel and we love it. However, we booked a stay last week and arrived at this hotel in the evening to be told that we are being moved to another hotel as they were overbooked. I was waiting in the parking lot with my 4 year old daughter when my wife who had gone ahead to check in came out to tell me this aggravating news. We had booked an ocean front suite and as mentioned had come here for the fourth time. Here is where, the guys who really should be in charge of customer service and training front office staff but are not come into play. Whilst my wife was being delivered the bad news, I was greeted by the bell boy Jacob who saw me from the driveway and recognized me and came to greet me with a broad welcoming smile. I told him a few minutes later that we were being moved as the hotel was oversold. He went in and said to wait, whilst he went behind the office and then the tide of events started to turn. We knew he went in and told them that we had been regulars through the bad times (when the economy was in bad shape and tourism had dropped) and magically they found a room with the same specs we had booked. Whilst the hotel did offer to moves us to the nearby Trump - we simply wanted to stay in this hotel as we like it and are millionaires who like the casualness of the hotel and want something different from what we experience on business travel. A final word on bellman Jacob that management can take a lesson from - one day whilst getting into our vehicle, the valet who was there when we checked in asked if everything was working out well. I said yes - and his comment was - Jacob told me to take good care of you as you are good people and you spent money in this hotel when the economy was bad! If management reads these reviews - can you find a better example of customer service. Florida should be proud of employees like this guy - they keep the economy humming and people like us coming back. Promote him ASAP to customer relations! You will make more money.
Raj.

Room Tip: The ocean front rooms are heaven - hear the ocean and watch the moon over the water.
See more room tips
  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan M, General Manager at Marenas Resort, responded to this review, March 25, 2013
Thank you for sharing your feedback with Trip Advisor regarding your most recent visit. And, yes, we do read Trip Advisor! We will be sure to share your important feedback with Jacob, as he is a STAR performer. Unfortunately, we had a major reservation mishap which caused us to have to relocate some guests to the Trump International Resort. This was definitely a highly unusual event which was caused by a reservation interface going down. Many of our guests were very happy to hear that we picked up the cost of the room at the very luxurious Trump Resort.

We are happy to hear Jacob was able to save the day.

Thank you for your feedback and for being our guest.
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973 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed March 16, 2013

We had requested a Room with a view and the view we got was the hotel across the street. In the Middle of e first night the fire alarm started, and a voice was saying we had to go out thru the stairs leaving our belongs behind.
We got scared, called the reception many times, until someone answered and said it was a false alarm.
Next day we got reservations for another hotel, with the view, better location, and less expensive.

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan M, General Manager at Marenas Resort, responded to this review, March 25, 2013
Thank you for sharing your experience with Trip Advisor about your recent visit. We are truly sorry to hear your stay was not a pleasant one. We had the misfortune of having a fire alarm station malfunction during your visit. The hotel had just received a thorough inspection which showed the system as being up to code and standards, but unfortunately, the system had an unexpected mishap.

We thank you for your feedback and we are truly sorry you had to experience our fire alarm issue firsthand.

Thank you for being our guest.
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Richmond, Virginia, United States
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 14, 2013

The hotel was very nice and clean. I like that it is midway between Ft. Lauderdale and South Beach as I had never been to either one and they are both a 30 min or less drive from Marenas. For Ft. Lauderdale, you must have a rental car and the parking fee at the hotel was 27 dollars per day. Also you HAVE to do valet parking and call them to get your car whenever you want to go somewhere. I didn't use the shuttle, but was told you can take the shuttle to South Beach very cheap. This is a nice area for someone who wants to visit South Beach during the day, but be back to their quiet hotel by the time the party and noise gets started. LOL :-)

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan M, General Manager at Marenas Resort, responded to this review, April 1, 2013
Thank you for recognizing Marenas Resort as the perfect Spring Break getaway in beautiful Sunny Isles Beach, Florida. We are happy to hear you enjoyed your stay in 2012, but can't wait for your return this year. The hotel has just undergone several improvements in the public areas and we are in the process of planning several additional improvement projects in the coming months.

We thank you for being our guest and for your taking the time to share your positive experience at Marenas Beach Resort and Spa.
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Montreal, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 14, 2013

This is the first time we stay in Marenas Sunny Isles. The Hotel is very luxurious, worth every penny!
The service is impecable, the staff very friendly and coordial. RIght on the beach, the rooms are modern clean. A highrise Hotel, however, not the long walks you would expected when staying in a highrise hotel. One of my concerns was long waits at the elevater and long walk through the Hotel Lobby to get to the beach. NOT IN THIS CASE... elevators lightning fast, and the walk to the beach felt as if we walked out from our front porch to the beach.
Finally: what is that scent they sprayed everyday when you first walk into the lobby area? Absolutely delicious!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan M, General Manager at Marenas Resort, responded to this review, April 1, 2013
Thank you for sharing your experience at Marenas Beach Resort and Spa with Trip Advisor. Our staff takes great pride and care to provide the best possible experience for our guests. Marenas Resort is located in the heart of South Florida and is easily accessible to both Miami and Fort Lauderdale International Airports. Marenas Beach Resort provides a casual, yet elegant resort experience in beautiful Sunny Isles Beach. We will be sure to share your comments with our staff.


Thank you for being our guest.
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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 8, 2013

I stay at Marenas every year in April. Everytime i am there I get treated like a celebrity. The suites are luxurious, the beach is spectacular, and the staff is kind and pleasant. Highly recommend this place to everyone and anyone. See ya in a few weeks!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan M, General Manager at Marenas Resort, responded to this review, March 25, 2013
Thank you for recognizing Marenas Beach Resort and Spa as the perfect venue to enjoy the South Florida sun. We look forward to your next visit and hope you will enjoy all of our recent improvements to the property.

Thank you for being our guests.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 3, 2013

Very nice Hotel! Big rooms too, ask for ocean-view for example 901A, you will not be disappointed!!! Nice personel especially Jakob, one of the "Bell-Boys" and Jim on the Beach, for him it didn't exist any problem!! Very close to the Publix Supermaket but no so many restaurants in the neighborhood... The bus right outside the Hotell take you straight to the the Aventura Mall in 5 min!!! ***** // The Sweden Family

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan M, General Manager at Marenas Resort, responded to this review, March 8, 2013
Thank you for sharing your review about Marenas Resort with Trip Advisor. Marenas offers an upscale, yet casual resort experience in the heart of the South Florida Sun and Fun. We thank you for recognizing our oversized suites and our standout bellman, Jacob. Jacob is a star performer and makes everyone's stay special.

We look forward to your next visit to Marenas Resort.


Thank you for being our guest.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eindhoven, The Netherlands
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed February 19, 2013

I stayed over at this hotel during a conference. The hotel is right next to the seaside, north of Miami. The surroundings are nice, rooms superb ( I did however stayed in a suite)

It is of course on the expensive side, but it is definitely worth it.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan M, General Manager at Marenas Resort, responded to this review, February 21, 2013
Thank you for sharing your positive experience at Marenas Beach Resort and Spa with Trip Advisor. As you mention, our location provides the perfect venue to enjoy the sun and fun of South Florida. Our staff takes great pride in creating a memorable experience for our guests.

We look forward to your next visit.

Thank you for being our guest.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Marenas Resort

Address: 18683 Collins Avenue, Sunny Isles Beach, FL 33160 (Formerly Le Meridien)
Phone Number:
Location: United States > Florida > Sunny Isles Beach
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Sunny Isles Beach
#4 On the Beach Hotel in Sunny Isles Beach
#4 Family Hotel in Sunny Isles Beach
#4 Luxury Hotel in Sunny Isles Beach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Marenas Resort 4*
Number of rooms: 186
Official Description (provided by the hotel):
Welcome to Marenas Beach Resort, a family friendly boutique beachfront hotel located in Sunny Isles Beach, Florida, midway between Miami and Ft. Lauderdale. Turquoise waters touch powder-soft sands. International vibe mixes with modern style. Beach serenity merges with Miami sophistication. Marenas Resort is centrally located in the heart of the South Florida fun and sun just 45 minutes from Miami International Airport and 20 minutes from Fort Lauderdale International Airport. Shopping at Aventura Mall is just a short 5 minute drive and Marenas Beach Resort is less than 9 miles from Sun Life Stadium, home of the Miami Dolphins and University of Miami Hurricanes. Marenas Resort offers all of the amenities of home with full kitchens available in suites with washer and dryer and private balconies. ... more   less 
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Also Known As:
Marenas Hotel Sunny Isles Beach
Meridien Sunny Isles Beach
Le Meridien Sunny Isles Beach
Sunny Isles Beach Meridien
Sunny Isles Beach Le Meridien
Marenas Resort Florida/Sunny Isles Beach

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