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“Over the top amazing!!” 5 of 5 stars
Review of Acqualina Resort & Spa on the Beach

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Acqualina Resort & Spa on the Beach
5.0 of 5 Resort   |   17875 Collins Ave., Sunny Isles Beach, FL 33160   |  
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Toronto, Canada
2 reviews
1 helpful vote 1 helpful vote
“Over the top amazing!!”
5 of 5 stars Reviewed March 12, 2013

We just returned from a fantastic week at the acqualina. We travelled with our two sons ages 4yrs and 20 months. Everything was incredible; the grounds, service, suite, restaurants etc! It was our second trip there and we will definitely return. Our younger son got sick during our stay and the hotel arranged for a paediatrician to come to the hotel on a Sunday! The front desk and concierge staff sent up a tray of Gatorade (since he had a stomach bug) and a sweet get-well note which was extremely nice. The staff consistently asked how he was doing and seemed to genuinely care about how we were doing. Overall, this hotel is superb in so many ways. We were very impressed.

Room Tip: Room 504B is beautiful. Spacious and has a huge terrace overlooking the ocean!
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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521 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
Date | Rating
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English first
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 8, 2013

I was recommended by some friends who loved the place so we decided to book a few nights of our HONEYMOON at the acqualina. So far the cleanliness of the hotel and quality food are the only positives of the stay thus far. I'm writing this review from the couch in room 1403b which is a 1 bedroom suite. The room itself is very nice and comfortable but we are having AC issues in the bedroom that have led to 2 sleepless night's.

Service has been extrememy spotty, we ordered food at the costa grill and never received it. How do you miss a whole appetizer order (shrimp cocktail and crispy Kalahari) never got either.. when we told the server we didn't even get an apology.

They.have a house car with a driver John who is very nice and accomodating, he took us to the mall and drove us back. We did some shopping which brings us to the worst part of this trip.. my bag with brand new blazer was either stolen or mistakenly thrown out. I'm assuming it was mistakenly thrown out but they have not offered me any compensation besides breakfast and a nightcap. Keep in mind I never received the nightcap and rarely eat breakfast.

In conclusion I spent roughly $800 a night for 4 nights and I'm looking to.checkout early and grab another hotel room somewhere else to salvage the Honeymoon!

  • Stayed March 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AcqualinaManagement, General Manager at Acqualina Resort & Spa on the Beach, responded to this review, March 15, 2013
Dear twistam1,

Thank you very much for having taken the time to share your feedback with me concerning your recent stay at Acqualina during our call. It was a pleasure to have the opportunity to speak to you and hear all of the details about your stay. I sincerely appreciate your inside perspective and am deeply grateful that you highlighted the positive as well as the negative.

As we discussed, I would be delighted to personally welcome you back on your next stay with us and am hoping to see you and your wife very soon.

Sincerely,

Sase Gjorsovski
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 27, 2013 via mobile

The single best resort in South Florida - period.

Service by far surpasses the likes of the Ritz, the Seasons or Setai. There is no hotel like it. The rooms are immaculate. The attention to detail is incredible and customer attention is priority ONE.

From valet, to all restaurants, to in-room dining, the service is just there. There is an amazing amount of energy and happiness radiating from employees of the Acqualina that you just don't get anywhere else.

Spent an entire week there for business and decided to spend the weekend. It was truly amazing. The spa is fabulous as are all of the restaurants. You cannot go wrong.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast, United Kingdom
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 18 cities Reviews in 18 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed February 25, 2013

Just returned from a short trip to Miami - and would not hesitate to recommend the Excellent Acqualina Resort and Spa Hotel. The ocean view rooms are superb, and a lot of hotels could
learn a lesson on customer service from the friendly efficient staff at the Acqualina.
Yes it is expensive but I will hopefully return soon.

Room Tip: Ocean Front Room was superb, try the Piazzetta for a glass of wine and snack.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
Reviews in 28 cities Reviews in 28 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed February 24, 2013 via mobile

Acqualina deserves its reputation as one of the top hotels in Miami. We have stayed here twice and on both occasions have had excellent suites, immaculately furnished and very clean. The pool areas,dining rooms and beach are kept in great shape and you are well looked after by a very attentive staff.

It is not cheap and for a visitor from the UK it is something of a shock to find service charges and gratuities added to a dining bill which are equivalent to around 40%. You are then asked whether you would like to add a further voluntary gratuity. However I understand this approach is the norm in up market US hotels. Forget your bank balance and enjoy the experience.

Stayed February 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huntsville, Canada
Contributor
11 reviews 11 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 22, 2013

We stayed at the resort with my dogs for two weeks and had a magnificent time. I especially enjoyed the pools at night. The food and service was luxurious to say the least. The house car and driver was a nice bonus, he was fun and helpful. Thanks for a really nice break.

Room Tip: Just ask for what you want The ocean view and patio are flawless.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Weston, Florida
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 18, 2013

Wow! What a place... From the time we came in to our check out, everything was great at Acqualina. Very well apinted rooms, big and elegant. Friendly staff and great service. The food is also superb, from the Breackfast to the Dinner in Il Mullino. Is very expensive but is was worth it...

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Acqualina Resort & Spa on the Beach

Address: 17875 Collins Ave., Sunny Isles Beach, FL 33160
Phone Number:
Location: United States > Florida > Sunny Isles Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Sunny Isles Beach
#1 Family Hotel in Sunny Isles Beach
#1 Spa Hotel in Sunny Isles Beach
#1 Luxury Hotel in Sunny Isles Beach
#1 Romantic Hotel in Sunny Isles Beach
#1 On the Beach Hotel in Sunny Isles Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Acqualina Resort & Spa on the Beach 5*
Number of rooms: 98
Official Description (provided by the hotel):
Acqualina Resort & Spa on the Beach is a place where the charm of a Mediterranean villa meets elegance on the beach and a recipient of the coveted 2013 Forbes Travel Guide Five Star Award, 2013 AAA Five Diamond Award for four consecutive years and 2012 Andrew Harper's Reader's Choice Award for Top 20 Beach and Family Resorts. A seaside luxury haven located on 4.5 beachfront acres in pristine Sunny Isles Beach, Acqualina Resort & Spa features 98 impeccably appointed guest rooms and suites and 188 residencies with breathtaking views of Atlantic Ocean. Step into a world of luxury with unprecedented accommodations and service, world-class dining destinations, including Piazzetta Marketplace and Restaurant and Il Mulino New York, three oceanfront swimming pools, spacious boardrooms, and an innovative marine biology-based children’s program. A variety of lavish interior and exterior venues provide an ideal background for opulent weddings and memorable events on the lush property grounds boasting 400 feet of stunning Atlantic coastline. Acqualina Spa by ESPA, the first ESPA-branded spa in the United States, provides guests with an exquisite 20,000-square-foot, two-story tranquil sanctuary of excellence and relaxation set in a class of its own offering eleven multi-functional treatment rooms, four spa treatment rooms, and an extravagant private spa suite for two, along with the opportunity to enjoy the beautiful outdoor terrace complete with a spa pool, heated jet pool, and Roman waterfall – all set against the gorgeous backdrop of the Atlantic Ocean. ... more   less 
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Also Known As:
Acqualina Resort And Spa On The Beach
Acqualina Resort & Spa On The Beach Hotel Sunny Isles Beach
Acqualina Hotel Sunny Isles Beach
Acqualina Hotel On The Beach
Acqualina Resort & Spa On The Beach Florida/Sunny Isles Beach

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