When I first moved to this place 16 months ago everyone was great and helpful. Unfortunately, I moved in to a place with lots of noises and not so friendly employees. The maintenance department takes for ever when you have an issue, if your AC is not working which should be considered an emergency they forget about you and then lied about it saying you never reported it, even though you have emails proving otherwise. There is not visitor parking so guests will always pay a valet fee if your are visiting, yet , the valet employees are not helpful and often have an attitude. When my friends would visit with kids and bags the valet staff would not even offer to assist or even greet them. Many times I found the valet employees sleeping inside the building or the offices having visitors wait for 30, 40 minutes.
Let me just say Intracoastal will not help you at all or have any customer service skills instead they will make sure you pay a lot of money before you leave this place not matter what. They will make you go through an obstacle course before you can leave this place .
Overall the least helpful and rudest people I've met in rental business. Specially the Assistant Manager Carolina and Melody the lease renewal person.
- Official Description (provided by the hotel):
- Residences at Intracoastal Yacht Club by East Coast Corporate Housing is an exclusive high-rise residential style property with luxury resort amenities offering extra-large 1, 2 and 3 bedroom condo style residences including a plethora of amenities for your enjoyment. All of course, free of charge during your stay. ... more less
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- Also Known As:
- Residences At Intracoastal Yacht Club Hotel Sunny Isles Beach
- Residences At Intracoastal Yacht Club Florida/Sunny Isles Beach