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“Problem with credit card” 2 of 5 stars
Review of Sole on the Ocean

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Sole on the Ocean
4.0 of 5 Hotel   |   17315 Collins Avenue, Sunny Isles Beach, FL 33160   |  
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Santiago, Chile
1 review
1 helpful vote 1 helpful vote
“Problem with credit card”
2 of 5 stars Reviewed October 1, 2013 via mobile

The stay was nice. The room was good enough for the purpose of my trip. But I had a problem with the credit card I gave for guarantee my stay. They took $363 as a provision. The day after, I did the checkout and paid with other credit card but the guarantee was not released. I still have the problem after 26 days. I have tried to communicate with the Hotel sending several emails without any answer.

Stayed September 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SoleotoFOM, Front Office Manager at Sole on the Ocean, responded to this review, October 7, 2013
Dear Valued Guest,

Thank you for taking the time to share your experience. We are happy to hear that you had a nice stay. We apologize if you had any inconveniences with your billing. I am glad we were able to speak with you directly to review the charges. We look forward to seeing you again on future business trips. Thank you again for choosing Sole.
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934 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (168)
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English first
Hopkinton NH
Top Contributor
133 reviews 133 reviews
39 hotel reviews
Reviews in 59 cities Reviews in 59 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed September 30, 2013

We stayed here for 2 nights to attend a wedding nearby. This is a GORGEOUS spot...it would be almost impossible to give this under 4 stars based on the location alone! Sunny Isles Beach is a great combination of location and convenience. There are lots of pluses to this hotel but it will cost you!
+ exceptional service and courteous staff
+ top notch pool and restaurant bars
+ nicely appointed rooms (suite has a nicely sized kitchen that will save you a fortune)

However to be top-notch
+ wow $10 for a beer!
+ yikes $30 resort fee
+ although the staff works hard to get you set up on the beach, you are SQUEEZED in, and they don't do much to keep the place clean as the day wears on. On top of that, although there is service on the beach, it does take some work to get her attention.
+ a perplexing parking setup. You'll see.

All in all it was worth the big price tag.

Room Tip: Pay for the ocean view!
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  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SoleotoFOM, Front Office Manager at Sole on the Ocean, responded to this review, October 7, 2013
Dear Valued Guest,
We appreciate your taking the time to write a detailed review about your stay. We are very happy to hear how much you enjoyed your Sole experience. In regards to the resort fee, this is a standard feature of Miami hotels. Our resort fee is $15.00 per day per room and includes many amenities that at other hotels charge individually. We have bundled up these amenities for your benefit. Included in this fee, is full access to our fitness center, steam room, sauna, and spa; bottled water upon check in, Keurig coffee maker and an assortment of tea and coffee selection replenishment throughout your stay; high-speed Wi-Fi throughout the property as well as beach towels, 2 beach chairs, and an umbrella. We thank you for your valuable feedback and will be sure to share it with our entire team. We look forward to welcoming you again.
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Cologne, Germany
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 30, 2013

Amazing Hotel with excellent staff members and one of the best views in Miami.

Thank you for making our stay perfect.

Special thanks to Jurguen, Manuel, Luis, José, Diego, Daniel, Yunior, Daymaro and Hector.

Especially we want to thank Camille at the reception who did everything to make our stay perfect. We really appreciate that you made the Birthday of my mother perfect with the view of the room and your friendlyness.

Another thank you goes to the restaurant staff for making our breakfast in the birthday morning perfect. Unfortunately we forgot the name but the Guy has been to Germany Frankfurt one time.

Thank you all and we will come again :)

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SoleotoFOM, Front Office Manager at Sole on the Ocean, responded to this review, October 7, 2013
Dear Valued Guest,
Thank you for choosing Sole for your special occasion. We are glad that you had such an amazing experience at our hotel. The team is thrilled that you gave shout outs on Trip Advisor. It was a pleasure having you stay with us and enjoy our personable boutique service. We look forward to welcoming you back to Sole.
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Miami, Florida
Top Contributor
78 reviews 78 reviews
56 hotel reviews
Reviews in 49 cities Reviews in 49 cities
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed September 28, 2013

A contemporary and modern high rise, probably originally planned as a condo development, became a hotel after the economic crash. It is not managed by a well known hotel management company and my reservation was not properly entered in their system, which is not normal for me as someone who travels100 nights per year and has used the same travel agent for nearly 20 years (he is obviously quite good). Maximo worked out the issues, upgraded us to a nice one-bedroom suite on the pent house floor. TV didn't work when we got in, but it was very late so we just went to bed. By the second day all problems had been resolved and service quality kept improving. Tips for the valet and floor staff and nice words to the front desk and other workers did the job and our next 4 days were comfortable.
Not super high end, it is more than basic and 3 stars is a bit harsh -- but the bumpy entry knocked them back 1/2 star. YES, I will return. But my expectations are properly adjusted. For the price, on the beach in North Miami area, this nearly new building is a great value.

Room Tip: You are on the beach, if you like the sunrise or ocean views ask for east. North and South views al...
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SoleotoFOM, Front Office Manager at Sole on the Ocean, responded to this review, October 7, 2013
Dear Valued Guest,
Thank you for taking the time to share your experience. I am glad we were able to speak in person during your stay. Sole is an independent boutique hotel and our entire team strives to provide personalized service and a memorable stay. We are very pleased we were able to accommodate yours. It seems you also noticed our unit sales efforts. Sole was designed and developed as a condo hotel, as were all luxury hotels in Miami in the past decade. We would invite you and anyone who is interested to speak directly with sales team about this wonderful investment opportunity. Thank you again for staying with us. Please feel free to reach out to me should you have any more questions. 786.923.9310
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Buenos Aires, Argentina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 23, 2013

Is my second time at the hotel and I can say it is excellent, not only the facilities but the staff. Gio and Maximo super friendly and helpful. I recommend Super!! The ubication is the best in sunny isles, if you want to spend and excellent vacations visit sole on the ocean. I recommended to go with the family, the kids have fun.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SoleotoFOM, Front Office Manager at Sole on the Ocean, responded to this review, October 7, 2013
Dear Valued Guest,
We always enjoy welcoming guests back to Sole. The front office team was thrilled that you mentioned some of their names on Trip Advisor. We thank you for staying with us and look forward to welcoming you back. Please visit our website for specials and promotions.
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Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 20, 2013 via mobile

This hotel is great. It's right on the beach, beautiful new building with an awesome upscale feel and design. Anna was super friendly and helpful and did everything she could to make us enjoy our stay. Since we were new to the area she even helped us with a list of things to do and explore! We couldn't be happier. Oh and the valet staff is super nice and professional, always in a good mood and got our car quickly. 5/5

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SoleotoFOM, Front Office Manager at Sole on the Ocean, responded to this review, October 7, 2013
Dear Valued Guest,
Thank you for taking the time to write and share your experience. We are very glad that you enjoyed our ocean front boutique resort. We hope that you will book with us again on your travels to Florida.
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Miami Beach, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 18, 2013

We booked our hotel on Expedia and at first debated between staying in South Beach and Sunny Isles--I'm sure glad we picked Sunny Isles!!! We arrived at Sole--such a beautiful, fresh, modern and hip beach resort. From the moment we walked into the hotel, we felt like VIP guests! Maximo was so kind and helpful and upgraded us to an ocean front suite! He answered all of our questions and told us about the nearby attractions. I have to say we have never been treated so well as hotel guests!! The hotel owners are very hands on and friendly, which you never see these days in a hotel this luxurious!! I would DEFINITELY recommend this awesome hotel!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SoleotoFOM, Front Office Manager at Sole on the Ocean, responded to this review, October 7, 2013
Dear Valued Guest,
Thank you for taking the time to share your recent experience. We are delighted to hear that you enjoyed the superb treatment from our entire staff. The owners do play an important role in our day to day operations as you have observed during your stay. Our mission is for each of our guests to receive an individually personalized experience. We thank you for choosing to spend your September vacation with us and look forward to welcoming our VIP back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sole on the Ocean

Address: 17315 Collins Avenue, Sunny Isles Beach, FL 33160
Phone Number:
Location: United States > Florida > Sunny Isles Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Sunny Isles Beach
#2 Luxury Hotel in Sunny Isles Beach
#4 Romantic Hotel in Sunny Isles Beach
#4 Family Hotel in Sunny Isles Beach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sole on the Ocean 4*
Number of rooms: 249
Official Description (provided by the hotel):
Sole On The Ocean, Sunny Isles Beach is located between Miami and Fort Lauderdale. Our Ocean Front Boutique Resort & Spa offers luxury guest rooms and suites with beautiful views of the Atlantic Ocean. Amenities include Alba lounge & bar, swimming-pool, gym, sauna & steam room, room service, valet parking, meeting space and umbrellas & lounge chairs to catch a nice tan on the beach.  ... more   less 
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Also Known As:
Sole On The Ocean Hotel Sunny Isles Beach
Sole On The Ocean Florida/Sunny Isles Beach

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