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“Great Customer Service” 5 of 5 stars
Review of Sole on the Ocean

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Sole on the Ocean
4.0 of 5 Hotel   |   17315 Collins Avenue, Sunny Isles Beach, FL 33160   |  
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Hotel amenities
Miami, Florida
1 review
2 helpful votes 2 helpful votes
“Great Customer Service”
5 of 5 stars Reviewed September 13, 2013

This hotel is great they go above and beyond to ensure that their guests are pleased. The room is amazing! Spacious and very clean. I loved everything about the hotel. Kamille and Maximo were great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SoleotoFOM, Front Office Manager at Sole on the Ocean, responded to this review, October 7, 2013
Dear Valued Guest,
Thank you for taking the time to write a review and mention our front desk talent. We are ecstatic that you enjoyed your Sole experience and look forward to you staying with us in the near future.
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936 reviews from our community

Traveler rating
    472
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (169)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 4, 2013

I enjoyed my stay though i was feeling under the weather during 4th of July.staff, especially bartenders and the guy who is the new hospitality manager made this gorgeous resort feel comfortable, like we actually lived in the area. Everyone seemed happy to be at work helping the guests which made this place feel even more accommodating. I will definately be back!

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SoleotoFOM, Front Office Manager at Sole on the Ocean, responded to this review, October 7, 2013
Dear Valued Guest,
Thank you for sharing your experience at Sole. We are sorry that you were feeling a little under the weather during the holiday. We are pleased to hear the team was especially accommodating during your stay. It would be a pleasure to have you back at the hotel with us and take advantage of everything our resort has to offer. Thank you again for your visit.
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Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 3, 2013

So i stayed at this hotel on a recent business trip. Upon check in Maximo Sobel instantly upgraded my my room! I was upgraded to to a corner suite with a little kitchen. My room was amazing and the bed was heavenly. I slept like a baby. The onsite restaurant is good and is a little expensive for what you get. Overall i would stay again. Because I was on a business trip I cannot comment on the beach or pool.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SoleotoFOM, Front Office Manager at Sole on the Ocean, responded to this review, October 7, 2013
Dear Valued Guest,
Thank you choosing our hotel for your business trip. We are happy to hear that you enjoyed your suite and the Sole signature bed. Glad to see you’ve experienced our hidden jewel Alba Seaside Italian. We look forward to welcoming you back.
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Freiburg im Breisgau, Germany
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 2, 2013

We - a more or less normal German family - staid at the Sole on the Ocean for 3 days only and really enjoyed our time there. It was off season (end of August), i.e. there were not too many guests in the hotel. The hotel has its own clean beach and every member of the family was offered a sun lounger at no additional charge. Also did we enjoy swimming in the pool which had a nice bar for lunch snacks next to the pool. The rooms were clean and the service was great. In particular did we enjoy our breakfast time with a very nice guy called Javier who did his best to make us feel comfortable every time we had breakfast. We had excellent strong coffee (which Germans need in the morning) specially brewed for us, we had French toasts at its best (we have never had better French toasts ) and great pancakes with maple syrup. We think it is a great place - in particular thanks to its great service.

Room Tip: Partially ocean view or ocean view highly recommended. Double queen beds is much better than one ki...
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SoleotoFOM, Front Office Manager at Sole on the Ocean, responded to this review, October 7, 2013
Dear Valued Guest,
Thank you for taking the time to write such a detailed review. We are pleased to hear you enjoyed your Sole experience all around and look forward to welcoming you again. Thank you again for your visit. Please call or visit our website for the repeat guest discount.
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Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 1, 2013

It's hard to pinpoint exactly what made my stay at the Sole on the Ocean so amazing. The location is perfect, the beach is beautiful, the room was spectacular and the food/bar wonderful. But I think it was the service that really made it for me. I was checked in by the Front Office Director Christopher Dorsey who was friendly, professional and knowledgeable who set a very high standard of service that was then matched by every other staff member I came in contact with.
This place is a gem and I'll be back again and again.

Room Tip: I was fortunate to snag an ocean front suite that was huge, sunny, and stylish.
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  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SoleotoFOM, Front Office Manager at Sole on the Ocean, responded to this review, October 7, 2013
Dear Valued Guest,
Each guest experience is different and unique to each individual. We set a goal and it is to provide extraordinary service at our ocean front resort. It is very inspiring to hear that your overall experience was delightful. We look forward to welcoming you back to our gem. Thank you again for your visit.
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Pompano Beach, Florida
Reviewer
4 reviews 4 reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed August 31, 2013

I leave in Florida and have lots of relatives from Brazil that comes to visit often. We stayed at Sole and had a wonderful experience. Kim at the front desk was wonderful and extremely friendly. I also met with Pedro, brazilian guy, one of the managers I think, and he was superb!! The valet guys were friendly and fast. I will always remember the views from the restaurant and the service and food were also great. Any time I have relatives over, Sole is the place we are staying!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SoleotoFOM, Front Office Manager at Sole on the Ocean, responded to this review, October 7, 2013
Dear Valued Guest
It was a pleasure having you and your family spend your recent getaway with us at Sole. We are glad you were able to take advantage of our hotel and amenities, and that our team made you feel welcomed. Sole prides itself in personalized service and we are thrilled you were able to absorb so much of what we call the "True Sole Experience".
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Miami, Florida
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 28, 2013

Sole on the Ocean is perfectly located in Sunny Isles Beach - on the ocean and in walking distance to EVERYTHING: fine dining, 24 hour CVS/Walgreens, public library, public transportation, shopping and services. Even better is the exquisite customer service, from the front desk management ( Chris is a GEM) to valet, concierge, and restaurant staff. The Alba restaurant serves delicious, fresh food and offers a very creative menu. You can eat inside or on the terrace overlooking the Atlantic Ocean. Heaven! And the hotel offers hotel/condo opportunities - definitely worth looking into. Highly recommended stay for your next South Florida visit.

Room Tip: Ocean front suite - the way to go. Hearing the ocean from your room !!!
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  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SoleotoFOM, Front Office Manager at Sole on the Ocean, responded to this review, September 20, 2013
Dear Valued Guest,
Thank you for taken the time to write and share your recent experience. We are delighted to hear how much you enjoyed your Sole experience. It was a pleasure having you stay with us and we look forward to having visit with us in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sole on the Ocean

Address: 17315 Collins Avenue, Sunny Isles Beach, FL 33160
Phone Number:
Location: United States > Florida > Sunny Isles Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Sunny Isles Beach
#3 On the Beach Hotel in Sunny Isles Beach
#4 Family Hotel in Sunny Isles Beach
#4 Romantic Hotel in Sunny Isles Beach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sole on the Ocean 4*
Number of rooms: 249
Official Description (provided by the hotel):
Sole On The Ocean, Sunny Isles Beach is located between Miami and Fort Lauderdale. Our Ocean Front Boutique Resort & Spa offers luxury guest rooms and suites with beautiful views of the Atlantic Ocean. Amenities include Alba lounge & bar, swimming-pool, gym, sauna & steam room, room service, valet parking, meeting space and umbrellas & lounge chairs to catch a nice tan on the beach.  ... more   less 
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Also Known As:
Sole On The Ocean Hotel Sunny Isles Beach
Sole On The Ocean Florida/Sunny Isles Beach

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