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“Excellent trip” 5 of 5 stars
Review of Sole on the Ocean

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Sole on the Ocean
4.0 of 5 Hotel   |   17315 Collins Avenue, Sunny Isles Beach, FL 33160   |  
Hotel website
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Hotel amenities
Announcement
Mother's Day Brunch
Certificate of Excellence 2014
GreenLeadersBronze level
New York City, New York
1 review
“Excellent trip”
5 of 5 stars Reviewed January 18, 2013

Our stay at sole was absolutly wonderful, from the moment we arrived we were greeted by the nicest people from the Valets to the Bellman to the Front Desk agents. Sandy in particular was the absolut best. He advised us that he was the newest member of the team and that he was in traing. He seem to know more that he thought. He was quick, informative, lively and had amazing suggestions of what to do and where to go in the area since th Concierge was unavailable. Great service from the Pool Bar as well...well dons to all - we will be back!

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,102 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Boston, Massachusetts
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
Reviews in 18 cities Reviews in 18 cities
109 helpful votes 109 helpful votes
2 of 5 stars Reviewed January 17, 2013

The Sole' is a decent mid-market property, but they really blew it with us as a result of misleading advertising. We booked a "King- Ocean View" room for around $400/night, plus upcharges for parking and a "resort fee." We selected this property because it was a very good price for (what was advertised as) an "ocean view" room in this area of Sunny Isles beach. We should have known better.

Unfortunately, when we checked in, we were given a room on the 6th floor which looked directly into a building next door. There was no view of the ocean whatsoever from the room. It is possible to get a "peek" at the ocean if you leave the room to go out onto the balcony and lean over and look to your right. When we complained, we were moved to a larger room, but still without an "ocean view."

We left after staying one night (instead of staying the 4 nights we had reserved).

Our credit card was charged for for 4 nights- $1,800+. Eventually, after several unreturned calls... and finally reaching a manager who was pretty helpful... the charge was reversed, along with a drink charge which appeared on our bill even though we never ordered a drink. We were charged a $40 upgrade for the larger, but still non-Ocean view room. So, in all, with the upgrade fee, resort fee and parking, we paid over $500 for one night of aggrevation at a mid market hotel. I wish Sole's advertising and website would have been more clear about what they consider an "ocean view" and the fact that probably 80% of the rooms in the hotel directly look into the building next door. The pictures on the website are deceptive IMO.

I should add that over all, the hotel was decent with a 'poor man's 'W' sort of feel, but it did not feel terribly clean or well cared for. The walls are paper thin as they were put up quickly to covert a failed condo building into a hotel and the furnishings are cheap. I wouldn't book here again.

So, please be forewarned that the way this hotel is situated there are very few actual ocean view rooms. They are in the narrow, front part of the building. If you are not in one of those, you will be looking directly into a neighboring building.

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
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New York City, New York
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 15, 2013

I highly recommend staying here. Everything was clean and bright and vibrant. Everyone here was very helpful. Especially Sandy who set us up with great places to go for dinner and really made our stay. He went above and beyond to make sure we knew where we were going and what we were doing. All in all it was a great few days. Thank you

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SoleotoFOM, Front Office Manager at Sole on the Ocean, responded to this review, February 22, 2013
Thank you for your fantastic recommendation. We pride ourselves in our clean rooms, friendly service and convenient surroundings to our location. We are so happy to hear Sandy has gone above and beyond to make your stay much more memorable and we will advise him of your wonderful feedback. We look forward into welcoming you back to our resort. Please visit our website for upcoming promotions and specials, introducing our latest addition of the hotel, Alba Seaside Italian.
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1 review
5 of 5 stars Reviewed January 14, 2013

I had the best service thanks to Paul The bellman he was so nice and awesome! Thanks Paul see ya next year!!!! The Caesar pita was yummy! The room was small which was shocking but the access to the beach made up for it! The bed was very comfy and the room was really clean!! Great stay!!

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SoleotoFOM, Front Office Manager at Sole on the Ocean, responded to this review, February 22, 2013
Dear Esteemed Guest,
Thank you for staying with us during your time in Sunny Isles Beach, FL. We greatly appreciate the time taken to review our boutique resort. We take pride in delivering friendly service, impeccable guest rooms and comfortable amenities all in which are handy for a great stay. For future visits, please be sure to visit our website to find the best room category that best suits your needs. Our website contains pictures of each room category together with square footage and views from that room category. We will be sure to pass along your comments to Paul. We look forward to your next visit with us and introducing our latest menu choices for our newest addition, Alba Seaside Italian.
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London, United Kingdom
1 review
5 of 5 stars Reviewed January 14, 2013

Our 5th year, and we love it,particulary the pool staff Louis the top man,and his assistant Josie,
The new waiter Shawn and Junior Fabian, so helpful and always smiling,Christopher the front desk manager with Sanford always very helpful and Paul the valet is great, it gets better every year.We
come with all our family and take 4 apartments,it's great for the little ones.

Rona D.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SoleotoFOM, Front Office Manager at Sole on the Ocean, responded to this review, February 22, 2013
Dear Valued Guest,
We are always very pleased to welcome guests into the Sole family as you have become. We have singled out the particular team members previously mentioned to reward them in delivering legendary service to add to your nice experience. We look forward to your visit next year.
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Detroit, Michigan
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 13, 2013

Our stay was quite nice. Room was a small studio type room but with a view of the ocean from the 19th floor. Good property location on the beach. Nice, well equipped fitness room.
Apparently the housekeeping staff was very busy as our room was not cleaned and made up until early evening. Also the hangars were not properly designed for the closet bar and kept falling off.
Compliments, however, for the concierge, Gio, and the valet, Jose. Gio gave us the name and location, walking distance from the hotel, of an excellent Thai restaurant ( Rice Asian House) and Jose provided excellent directions for our return to the Miami International Airport.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SoleotoFOM, Front Office Manager at Sole on the Ocean, responded to this review, February 22, 2013
Dear Valuable Guest,
We thank you for staying with us and appreciate your feedback about our hotel. We are pleased to know that you were able to take advantage of our amenities services as well as our central location. Gio and Jose will be proud to hear they have assisted in making your stay more for you. Our housekeeping department does its best to clean all rooms by 4:00 p.m.. But we fully recognize that may not be convenience for everyone. For future stays, please be sure to let our guest service agents know your preferred time to have your room serviced and housekeeping would be happy to accommodate your request. We apologize for any inconveniences this may have caused for you. We look forward for the next opportunity in welcoming you back, introducing our latest addition to the property, Alba Seaside Italian with celebrity chef, Ralph Pagano.
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Boston
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 12, 2013

Excellent location on beach. bad service. there were not hangers. took them a while to deliver. the room i stayed in was not renovated. shower is on the floor and bath is separate. was not enough soup bars. did not change towels. had to call a few times to make deliveries and every time it took them a while.

  • Stayed December 2012, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SoleotoFOM, Front Office Manager at Sole on the Ocean, responded to this review, February 22, 2013
We apologize if your stay did not turn out the way you expected. Rest assured, your comments have been shared with our management team and that this is not typical service for our hotel. As a boutique hotel, we strive to make each stay personal and memorable and your satisfaction is
our goal. We look forward to having another opportunity to serve you as a guest with us
so you can see first hand the improvements your comments have made. We thank you for your valuable feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sole on the Ocean

Address: 17315 Collins Avenue, Sunny Isles Beach, FL 33160
Phone Number:
Location: United States > Florida > Sunny Isles Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Sunny Isles Beach
#2 On the Beach Hotel in Sunny Isles Beach
#2 Luxury Hotel in Sunny Isles Beach
#3 Romantic Hotel in Sunny Isles Beach
#4 Family Hotel in Sunny Isles Beach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sole on the Ocean 4*
Number of rooms: 249
Official Description (provided by the hotel):
Sole On The Ocean, Sunny Isles Beach is located between Miami and Fort Lauderdale. Our boutique resort soars above some of South Florida's most celebrated shopping destinations, restaurants, nightlife, and the Atlantic Ocean. Sole on the Ocean's 24-stories and 249 rooms offer a fresh perspective on Sunny Isles Beach. Services include access to our gym, steam room, sauna, outdoor pool and sundeck, as well beach umbrellas and lounge chairs, including breathtaking views from Fresh American Bistro. ... more   less 
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Also Known As:
Sole On The Ocean Hotel Sunny Isles Beach
Sole On The Ocean Florida/Sunny Isles Beach

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