I stayed here on August 9 and wrote a review stating I'd like to give the hotel a second chance. I did that and booked a room for November 9, 2013. There was a triathlon race nearby on November 10 and I knew hotels in the area booked up quickly so I reserved my room well in advance of race. I received a confirmation, which I printed and kept with my race stuff. I heard nothing from the hotel. On November 9, I went to the hotel at the afternoon check in time. There were hordes of people waiting to check in. Other athletes were being relegated to smoking rooms as the hotel was overbooked. I knew I reserved a nons-smoking room well in advance and confirmed my room with a credit card, so I was not worried. BIG MISTAKE. After waiting 30 minutes, the receptionist informed me that my reservation was cancelled. Apparantly the credit card I used months ago to reserve the hotel expired a couple of weeks before my stay. Apparantly it is corporate policy (so I was told) to unilaterally cancel the reservation when the credit card expires. How rediculous. I had a written confirmation of reservation from La Quinta. I confirmed in advance but instead of running my credit card per my authorization they cancelled my reservation. No email or call to me asking if I wanted the reservation cancelled. The staff would not allow me to make another reservation there since they were overbooked and I no longer had a valid reservation. I was told La Quinta does not guarantee reservations. They sent me to the Quality Inn down the road (another horror story and it did not work out). Bottom line, as previously reported, the staff at this La Quinta were nice. Whoever manages the place did an awful job as the place was horribly overbooked and the unilateral canceling of reservations is just an unacceptable corproate policy. Luckily for me, a friend offered me the extra bed at her Holiday Inn Express (a wonderful hotel) next to the Zoo and all worked out. Going forward, though, until there is a coporate retructuring, I will not stay at another La Quinta.
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- Also Known As:
- La Quinta Inn Miami/Cutler Ridge Hotel Cutler Ridge
- La Quinta Miami
- La Quinta Cutler Ridge
- Cutler Ridge La Quinta