Customer service at Idler's Rest was horrible. It took over an hour for the manager to check us into our room and another hour for hotel workers to fix the clogged toilet in our room.

The pictures online are deceiving as the building is far more run down than shown online. Also, the Pelican Bar they advertise isnt even visible from the hotel. They tour guide service they advertise is non existent, and we sat outside the hotel for about 30 minutes before being able to hail a cab. They also advertized hot water, which also does not exist.

The hotel has a crocodile on site that is likely sedated and is living in horrendous conditions (Hardly has room to move and is slugging around in dirty water). They had cats on site that harassed us during every meal.

However, the room was clean and there was tons of privacy as most of the hotel was vacant.

Overall we were disappointed with this hotel and would not recommend.

The atmosphere was wonderful and relaxing...except the guy at the front desk (Mr. Mcdonald). He came off a bit condescending. When I arrived (in the pm), I was told unapologetically that the room wasn’t ready.
The owner was really nice. Anyways when I stayed there I had gotten a "beach view room". I think it was the master suite. The view from the patio was nice. This place has great potential but needs rejuvenation, renovation, and upgrade.These are my pros and cons:

Pros:
The owner was polite and really nice
The groundsman was nice
Great Beach view

Cons:
Bathroom needs upgrade
Towels and washcloths need upgrade
TV needs upgrade
Rooms have no ironing board
Broken iron
Hot water takes a while to warm up
Better shower (because of wall height water messes up the floor a little)
Needs bigger mirror in bathroom

I read a few of the reviews and wondered if those reviews were referring to the same "hotel". I used air quotes as Idlers' Beach Resort is far from a hotel but then again I guess it depends on ones definition of a hotel or maybe locals experience a different treatment than foreigners.

Overall, my visit to Idlers' was by far the worst experience ever. The staff tried to make the experience a pleasant one, however the attitude of the owner was far from pleasant. Customer service seem to not be of importantance, as the service was rather poor. The facilities were below quality standards and though I get that maybe the theme was to be that of a "rustic" feel, it lacked the effect; there were cobwebs everywhere, sink drains were clogged, toilet overflowed, water lock off while guests tried to shower.

In order for Idler's Beach Resort to become a success, there would need to be a change of management. Someone who knows and understands what it takes to manage and operate a hotel. If there is no change in operations, Idlers' Beach Resort will only attract idlers.

I gave Idlers' Beach Resort a rating of one (1) as there was no option to choose a half rating.

This place needs a lot of work. First thing that threw me off was the phone conversation when booming a room, when I booked it I had to be pulling the information needed out of the person. When I called to confirm only to find out it wasn't booked, this was a few days after I had made the booking.
On the day we arrived, they gave us a room where the face basin was clogged after we washed our hands and within a few minutes the toilet over flow. It took a while before the problem addressed until we were given another room. The beds are hard, cobwebs everywhere and insects. The place really needed renovation, I can't even give it a one star rating much less half.
The following day when we went for breakfast which is included in package we got a small amount of food with no option at all. I get the concept they are trying to create for this place but much more needs to be done. They even turned of the water to fix some pipe without informing us, we found out when we went to find why there was no water.
I wouldn't recommend this to anyone for all the money in the world. The reason we even stayed was because we lived couple hours away from the our friend's wedding venue and we didn't want to travel in the night after the wedding. Somehow I wish we had left that night. They didn't even treat the newly weds special just plain old plain old. I'm so not impressed.