We'd booked the room in the spring, especially requesting a good room in the old part of the hotel, however when we turned up were told that we must spend the night in the wooden block of rooms in the garden, as there was no other room available. We were told that there were' problems due to a refurbishment that they were'nt expecting', and that it would be a lovely room with new carpets. The carpet was new, and so was the comfortable bed with good bedlinen, (though only two pillows), and the new bathroom was almost finished, with a few cosmetic details still to do, but the rest of the accommodation was a disappointment. First and foremost was a very strong, almost unbearable, smell of gloss paint, and the paintwork was actually tacky on the wardrobe doors. There was no opaque curtain on the rear glazed door, no bedside lighting, no radio or clock, no hotel information or welcome pack, and, most importantly, no fire information. In other words, the room was not ready for use. We requested bedside lamps but they said they had none.
At breakfast, where every table seemed to be covered with used crockery, we were rather shortly directed not to sit down where we chose, but at a 'clean' table, which turned out to be one half of a table where someone else was still finishing their breakfast, and which was subsequently not cleaned for us. The cooked part of the breakfast was well and promptly presented but the rest was dull and poor quality. Because this wasn't the room we booked we negotiated a lower rate, £70 instead of £105, but it wasn't pleasant sleeping with such a strong smell of paint and I felt the welcome, and value, was definitely lacking.
The hotel is a lovely old building but has gone downhill. The dining room was a pleasant room in itself and the small bar looked cosy, but the interior and garden are rather shabby. The rooms in the garden will be nice when they're finished, but far more thought needs to be given overall to presentation, staff training and better maintenance. I felt sorry for the staff we encountered, who seemed flustered and overstretched.
- Also Known As:
- The Radnorshire Arms Presteigne, Wales
- Official Description (provided by the hotel):
- We are a family owned historic 3* Hotel and restaurant, offering 17 en-suite rooms, all equipped to the highest standard with a lounge, childrens' play area and gardens. We accommodate individuals, couples, families and larger groups in relaxed and spacious surroundings whether it be for a very special occasion or for a quiet evening out. Located in beautiful countryside in the town of Presteigne next to Offas Dyke and close to Ludlow Hereford, Shrewsbury and Llandrindod Wells. ... more less
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