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“Peaceful retreat” 5 of 5 stars
Review of Ruthin Castle Hotel

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Ruthin Castle Hotel
4.0 of 5 Hotel   |   Castle Street, Ruthin LL15 2NU, Wales   |  
Hotel amenities
Ranked #1 of 2 Hotels in Ruthin
Certificate of Excellence 2014
Wirral
Senior Contributor
46 reviews 46 reviews
21 hotel reviews
Reviews in 24 cities Reviews in 24 cities
47 helpful votes 47 helpful votes
“Peaceful retreat”
5 of 5 stars Reviewed August 14, 2010

A beautiful venue with a great offer that apparently we were the first to take up. We stayed on the basis of spending £100 in the restaurant and then the B&B in an upgraded room was free.
For a country retreat DBB @ £100 is very good value for money and we enjoyed an expensive bottle of wine and great food.
The castle and grounds are stunning, the village of Ruthin was a little sad. The local businesses are clearly struggling in this economic climate but the village is pretty.
Overall we had a perfectly relaxing start to our summer holidays here at Ruthin Castle.

  • Stayed July 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,125 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (277)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Neston, near Chester
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 14, 2010

We went for a night to Ruthin Castle so we could wake up in a castle on our Golden Wedding Anniversary. The castle and grounds are beautiful and the service was fantastic.
Overall our evening meal was disappointing. There were only a choice of 5 starters and 5 mains at quite expensive prices. We had expected Welsh Lamb to feature but there was no lamb at all. Our starters were lovely and served with delicious assorted warm bread rolls. Then we both had ostrich for our main. There was plenty of meat but far too rare for my liking. There was a minute cube of lukewarm "Potato Dauphinoise" that was very disappointing and a tiny feather of carrot and cumin puree. We would have preferred less meat and more vegetables. It was beautifully presented. We then decided to share a Cheese Board. This was very disappointing. We expected local Welsh and Cheshire cheeses. We got 5 small cuboids of mediocre cheese with no indication of what the were. The crackers too were poor, hard and broken. This course was served with frozen grapes that we did enjoy. The service was excellent.
The notes in our room indicated that breakfast was cooked to order. It wasn't. There was a hot and a cold buffet. I chose bacon and egg. The bacon was hard and dried and the egg was leathery so I left that and had red grapefruit segments which were delicious. My husband had sausages and black pudding that we both tasty and he found the bacon too hard and dried.
We would recommend the hotel to friends for the experience of staying in a castle. Our room was very pleasant with a beautiful view across trees and meadows. There were several beautiful longes and the dining rooms were impressive. There was only 5 tables booked in the restaurant but breakfast was busy.

We'd love to stay again but I think we'd eat in the bar or out in the town for our evening meal and have the cold buffet for breakfast.

  • Stayed August 2010, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chorley, Lancashire
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 6, 2010

Arriving at the castle it kept its high expectations, at reception we asked about upgrading and were given the Prince of Wales Suite, this is astounding. Two plasma tvs on walls, one you could watch from having a bath!, Seperate toilet and walk in shower room, the bed was out of this world, large comfortable and opulent.

Everything about the room is great if you like dramatic gothic effect, similar decor to The Witchery in Edinburgh.

Food was delicious and the staff were brilliant, all of them from the fantastic upgrade and offer of carring our overnight bags to taking our drinks upstairs for us.

The grounds are spectacular i felt like a princess walking among the peacocks that stroll round. Would definately stay again fact am planning it right now.

  • Stayed August 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Caerphilly, United Kingdom
Top Contributor
86 reviews 86 reviews
19 hotel reviews
Reviews in 41 cities Reviews in 41 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed July 9, 2010

Lunchtime food provided for our conference was unimaginative (which may have been our conference organiser's fault) and the pastry of the quiches was tough, the pizzas very greasy and there was no salad or veg. The evening meal in the restaurant was a delight - excellent food and very good service.

All the public rooms are fabulous and beauytifully kept, but my bedroom and batyhroom were a big disappointgment. My room was small, and dark, with a bleach stained carpet. My bathroom was very 1970s, with shabby boxing in, unattractive mastic, and big cobwebs.

  • Stayed July 2010, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New England
Top Contributor
60 reviews 60 reviews
23 hotel reviews
Reviews in 27 cities Reviews in 27 cities
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed June 20, 2010

The castle is surrounded by beautiful grounds and is quite impressive. Our disappointment was with the "nickel and dime" charges that are added. Having stayed in hotels from San Francisco to New York and London, this was surprising.
There is an hourly charge for the internet among other things. We paid by charge card and were leaving when the clerk told us she forgot a phone charge. We paid her the 68 cents for a local call and left before we were charged for any other extras.
This is usually what is expected of a budget motel not a place that charges so much to begin with.

  • Stayed June 2010, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Berkshire
Senior Contributor
36 reviews 36 reviews
26 hotel reviews
Reviews in 26 cities Reviews in 26 cities
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed June 16, 2010

We stayed here for a wedding in the castle: and would like to say that the wedding was excellent. This is a review of the accommodation, which was really disappointing.

The welcome was fairly poor, and all round we felt that the staff had a very negative attitude. Everything seemed too much trouble - we were not offered any help with luggage or shown to our room, and the first response to our room service order was to tell us there would be extra charges in a very negative and 'trying to put us off' way. When our friends came in to the hotel to meet us and asked reception to call our room for us, they had a phone thrust at them and were told to dial the room themselves. Also, service at breakfast was poor and we had to keep getting up from the table to find staff to ask for things - and by this I mean basic things like coffee, hot water, toast, butter! Really, it wasn't what I'd expect for the price.

Nor was the receptionist's food shopping clearly visible behind the desk,or the trolleys of food left in the only corridor which took us to our room. Again, fine for a lesser priced hotel, but just not good enough for the price charged. When we asked the receptionist for a restaurant recommendation, she said she didn't eat out in this area at all, but had heard of a restaurant nearby. Again, just not good enough.

The room itself was okay, but corridors were dreary and dingy and smelled a bit. We were told that the 3 star rooms were not refurbished, and that's fine (all the 4 star rooms were gone when we booked) but this didn't mean to us that the bath would be rusty, the locks on the windows broken, the shower almost impossible to operate, and the main room light to break and not work again through our stay. The bathroom was particularly unpleasant and while on the surface it was clean, the corners were decidedly grimy and a previous resident had dropped a rasor head behind the taps which was still there when we checked out (I only spotted it on our second morning). However, the bed was good, and the pillows good quality.

We also felt that the castle grounds could do with a lot of work. I found the ramshackle walls rather charming, but by that I mean weeds growing up along pathways, and through the gravel in the knot garden and kitchen garden. It just looked rather unloved.

So with these things in mind, our 'discounted' rate of £230-odd for the 2 nights didn't feel like good value at all. When you stay in a castle you expect to be treated like kings and queens, and we didn't on any level. A big shame, as this place could be really really great with not too huge an outlay and a little staff training.

  • Stayed June 2010, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Dorset
Top Contributor
51 reviews 51 reviews
43 hotel reviews
Reviews in 39 cities Reviews in 39 cities
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed June 7, 2010

Stayed 2 nights for a wedding - there were 2 weddings that day and I wouldn't have liked to stay for a romantic or quiet break during this period!

The initial booking went well but the reception greeting was amateurish. A number of younger people whilst fairly helpful seemed to lack some basic social skills. We paid full price less 10% for a deluxe room which was although a reasonable size was rather faded grandeur. It seems many of the excellent reviews were from people paying £40/50 per night and on that basis I would agree with them - £180 per night not so good!

We ate at Berties one night and found the food good. Breakfasts also we good with regular replenishment of food.

The grounds were very pleasant but we were amazed that they were maintained by 1 person.

This seems to be the problem with the place. A great reliance on a few very good staff who worked extremely hard and 'kept the place going'

  • Stayed June 2010, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ruthin Castle Hotel

Address: Castle Street, Ruthin LL15 2NU, Wales
Location: United Kingdom > Wales > North Wales > Denbighshire > Ruthin
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #1 of 2 Hotels in Ruthin
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ruthin Castle Hotel 4*
Number of rooms: 62
Official Description (provided by the hotel):
A magical Welsh hotel with mediaeval roots dating back to the days of Edward I. Set within acres of woods and parkland a little over 20 miles from Chester, in an area of outstanding natural beauty, Ruthin Castle is a truly romantic hotel steeped in history. The castle dates back to the legend of King Arthur with notable owners including King Edward I, Henry VIII and Elizabeth I. Book a stay in one of the many rooms; dine on award winning cuisine created using only the freshest local produce; bring a team of merry men for a themed night of fun, food and laughter; enjoy great business facilities in a secluded venue or book the wedding of your dreams within the ancient walls and picturesque grounds. Ruthin Castle is a royal Welsh gem just waiting to be explored. ... more   less 
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Also Known As:
Castle Ruthin
Ruthin Castle Hotel Wales

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