Well, I had stayed at this hotel/pub in June 2012 and did a review.
I stayed there again with my son in Sept.2012 for 3 nights. Will try & keep this short. On check in the receptionist said I had booked a single room & the price I was quoted was incorrect. (I had booked over the phone about a month before going & because I had had issues I was given a reduced rate for a twin room). When sorted we got a twin room, 304, after unpacking, we were leaving the room & as my son ( who is 6`4``) walked straight into the spring on the door, he didn't hurt himself, the door is low which we were not aware of. Next morning I had a shower & when getting dressed I hit off the radiator which was extremely hot & got a nice burn, went to reception & asked for burn gel/spray. The gentleman on reception went to see & came back with a bucket of ice... and he said due to health & safety they were not allowed have these items... the spray I agree but burn gel you can as it is a water based gel & safe to use. I went to the local Tesco & got cream, it was a Sunday, no pharmacies open. Going back to the radiator, I turned it off when eventually found switch. The next day I turned it on while we were gone for the day. When back I asked the receptionist to check it, & she was shocked at how hot it was, I switched it off again.
Last issue was the shower height, it was fine for me but my son had to kneel to wash his hair!!!
Was told that an incident report was done regarding my burn.
On my return home, I was expecting to hear from Wetherspoons & after a week or so I e-mailed head office, no reply, then phoned them & about a week later I received 4x£5 vouchers! A result I am not so sure.
Really hope that rad is sorted as could and would cause serious burn.
After all that I would return as it is a nice place & think I was jinxed.
- Also Known As:
- Castle Hotel Ruthin
- Castle Hotel Ruthin, Wales
- Official Description (provided by the hotel):
- This 17 bedroom property was purchased and totally refurbished by J D Wetherspoon in January 2012.All reviews pre January 2012 do not relate to our operation of the business. ... more less