we had a problem with our room, there was a locked door in the room leading into the next door room which caused such a lack of soundproofing between the rooms the next door guest could have been in our room. we complained at reception and where moved into another room which was a fantastic room as was the original room apart from the noise. The hotel is a fantastic old building the rooms are fantastic and the staff where really friendly and helpfull.The management are aware off the soundproof problem and hopefully will be rectified soon but all in all is a great hotel and would not hesitate to stay there again.
- Official Description (provided by the hotel):
- This 17 bedroom property was purchased and totally refurbished by J D Wetherspoon in January 2012.All reviews pre January 2012 do not relate to our operation of the business. ... more less
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- Also Known As:
- Castle Hotel Ruthin, Wales