I have been visiting this hotel for more than 50yrs and always love the idea! Now in later life with the benefit of hindsight I can be objective with the advantage of having this forum.
The location is perfect and the owners have modernised it many times over the years, but I am not sure what they want to achieve. Is it to be a 5* oasis for people wanting to get away for however long or a local pub/restaurant/coffee bar/sports pub or I don't know what! On a recent stay we either froze to death or were overcome with excessive heating. The newly redecorated rooms are good, but others rather sad! They do not ask you when you book or warn you! They also seem rather keen on big parties and conferences rather than attentive service to those seeking harmony in tranquil surroundings.
It is expensive to stay, eat and drink compared to similar establishments. The food is OK, as are some of the staff! Training and the truly professional ethic of management is required in a hurry!
As the flagship of a well known and profitable group I am surprised at the overall very average attitudes that pervade here. Get a grip, invest, and bring in professionals to manage it properly. It is unique on Anglesey and should be loved as such! More porterage is needed and cheerful one's to, as it can be a real hike to many rooms with lots of stairs and fire doors to open.
Choose your room carefully, lots of stairs and long walks to many rooms.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Many thanks for the review you have posted regarding your stays at The Trearddur Bay Hotel. I can hopefully explain what we are trying to do - and that is to be a high standard three star full service hotel, catering for independant travellers and holidaymakers, with two dining options (a restaurant and a pub food operation), a swimming pool, conference and banqueting facilities and an outdoor family dining area.
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There are certainly times when we are very busy and there is overlap between these areas but we do try to manage this sympathetically for all of our guests.
Over the last three years we have invested over £1.5 million in the refurbishment of the hotel and are continuing to invest on a rolling programme, the benefits of which will be seen year on year.
I do not believe we are expensive in comparison to similar establishments and indeed we market our rooms according to demand and what the local market is charging - but we do need to charge a reasonable price in order to continue with the programme of investment we have outlined at the hotel - and we are one of only a handful of companies who are actively investing in the island and providing long term permanent employment to the local community.
We are also investing heavily in the staff we employ to ensure they are hospitable, friendly and welcoming and that their skills continue to improve to provide the professional and couteous service that is our aim.
I do hope you continue to use the hotel and would love the opportunity to meet with you on your return.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.