Newly refurbished in "New England" or perhaps "New Welsh" style. For 3 nights we were in Room 4 overlooking the bay and beach. Room comfortable, stylishly decorated and well-furnished (indeed some may find it over-furnished, so replete is it with tables, chairs, knick-knacks and various fol-de-rols) but unbelievably and incredibly hot.
Radiator covers a triumph of design and fashion over utility. Covers permanently affixed to the wall with no means of access to lower the temperature on the radiator thermostat. Temperature in our room on arrival was 36 C - like being out in the street in Singapore in Mid-July. Eventually had to complain and handyman finally sent up to dial the heat down to comfortable levels. To do this he had to deconstruct the radiator cover, remove it and then, lying prone, attempt, with a hugely long screwdriver, to tweak the thermostat. Within 10 minutes he was purple in the face and sweating profusely but quite unable to remedy the truly staggering heat. In the end he turned off the entire system and bolted everything back together - meaning that for the remainder of our stay. (i.e, 71 hours) we had no room heating at all. Temperature in the corridor (which we nicknamed "The Sauna Corner") was even higher. When asked about the excessive heat, staff just shrugged and said it was "teething problems". For the sake of subsequent visitors, I hope they are now sorted.
Food quality generally high with good selection of locally sourced ingredients. Newly-refurbed restaurant opened on the second night of our stay (something we weren't informed about when we booked our stay and, believe me, Holyhead of an evening isn't just a culinary desert, it's the equivalent of trying to get something to eat on Mars) and hotel staff seemed inexperienced, nervous and under-trained. Lots of dropped cutlery and spilled vegetables but dining room/restaurant modish and elegant. Light fittings over the tables are particularly attractive.
Staying at the Treaddur Bay Hotel is not inexpensive (3 days plus one restaurant meal set us back by close to £600 - and you can have a holiday in the West Indies for that) but the ambience is pleasant, the superb beach a matter of yards away and Anglesey remains as beautiful as ever - except for Holyhead which is a blighted, crumbling, semi-derelict town with high unemployment, little work to be had and evident alcohol and drug problems amongst the younger population. Indeed, the town has no redeeming features that we could discern. Avoid it at all costs.
As for the hotel - the potential is great but the management needs to pay attention to detail if it is to justify its cost to guests. It is let down by niggling faults that individually may not mean much but which, cumulatively, can combine to knock the gilt well and truly off the gingerbread.
For example, on our first night we went to bed about half past eleven but couldn't sleep because of loud music seeping in from somewhere. By one a.m we were starting to go ever so slightly mad. The "music" wasn't coming from the rooms on either side or us or from the corridor. Therefore I had little choice but to ring down to complain - which was an exercise in utter futility. The phone rang in reception for 17 minutes without being answered and I was left with no alternative but to get dressed and go downstairs to find someone.
It was like walking around on the Marie Celeste. There was not a soul to be found. No receptionist, no night porter, no security man. The doors were bolted and the guests (or prisoners) locked in for the duration. Strange, indeed weird, potentially unsafe and presumably a breach of safety rules. The hotel's information booklet does say that guests "may" experience a delay in having the reception phone answered during the night because the security chappie might be on his rounds - but I can tell you from direct experience over more than half an hour that there were no staff anywhere. I was belllowing "hello" and suchlike up and down the corridors and through the public rooms and but no-one heard me - for the simple reason there was no-one there.
However, I did eventually discover the cause of our discomfort. The hotel has fitted a posh new Bose sound system through which it pumps muzak to reception, bars, lounges and the restaurant. It had been left on at full blast and one speaker is fitted into the ceiling in the restaurant (obviously without any acoustic insulation whatsoever having been placed around it ) directly below the bed in Room 4 where we were lying in abject ambient music hell. Relief came only when the damned thing tuned itself off at one thirty in the morning.
After a brief night we complained and demonstrated the fault to the receptionist (yes it muzak was back on and blaring away). We were told it was because the system is new and it hadn't been "balanced" properly and we were promised that it wouldn't happen again. Sure enough the second night was blissfully quiet but the noise was back again on our third night when someone cranked the system back up to "sod the guests" level.
The restaurant staff (especially at breakfast left a lot to be desired) services was laggardly and patchy. On our third morning we had to wait for 12 minutes before anyone took our order and then both we and our neighbouring table went entirely without tea or coffee despite repeated requests that we be given some. When we left we were told it was because the waitress had "forgotten" to serve us. Utterly unacceptable.
But perhaps most galling and indicative of pretensions above the management's capabilities to deliver was our one dinner at the hotel. Service was unbelievably slow (it was the first day the restaurant was open and boy, did it show) and we were instructed by our maitre d' (identifiable as such by his wearing of a shirt so tight that he couldn't button the collar so his tie wobbled around on his adam's apple all by itself, not to fill our own wine c glasses as that was the responsibility of our assigned waiter - except that our assigned waiter made himself scarce for the entirety of our main course. We asked the maitre d' to send him to fill our glasses as we had been instructed only to be told that he was too busy to do the job and that we'd better do it ourselves. Now how's that for pomposity combined with arrogance and rudeness. In the end, and getting close to losing the will to live, poured our own wine and then went across the road and down to the pub on the beach where we weren't expected to go behind the bar and draw our own beer.
The Trearddur Bay Hotel is trying hard, but it's also quite trying and for the price it charges it should be much more on the ball - especially when it comes to serving food properly and in a timely manner. I know it was the first time the f restaurant hasd been open since the grand refurbishment but it was very evident that not enough practice had been undertaken prior to the re-opening. Trials should be held in the closed period with the rest of the staff as guinea pigs, and not foisted on paying guests.
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- Also Known As:
- Trearddur Bay Hotel Island Of Anglesey