Visited on a busy Friday evening and although the place was packed, we could not fault the attentive and friendly service from the waitresses. The food was, however, very disappointing.
Fish and chips came as a huge portion of white fish (cod?) with a slightly limp batter coating, undercooked chips and what looked like tinned mushy peas. Shame about the chips as they looked handcut rather than frozen but the insides were raw and they weren't crispy.
Paella seemed to be a freezer-to-microwave version with some extra tiger prawns added. The mussels were tiny and tasteless, a few processed cubes of chicken, the small squid rings were chewy and there was the odd bit of chorizo floating about in the watery rice. This insult to Spanish cooking was topped with a langoustine that hadn't even been properly cleaned so that when I snapped off its head it leaked bluish/brown ooze and further dissection led to gritty stomach contents. Ew! I'm not squeamish about tearing seafood apart but I'd expect a garnish like this, which I guess is designed to be eaten and isn't just there to look pretty, to be edible.
This was the furthest thing from a paella I've had the misfortune to witness. If the chef can't make a dish him/herself, it shouldn't be on the menu. Nobody wants to be paying £10.95 for a poor quality ready meal!
I'd be wary of ordering anything other than bog-standard pub food from this menu as it seems that the kitchen staff can only just manage a deep fryer and a microwave.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I am very sorry we didn't live up to our standards on your visit.
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As you said it was an extremely busy night and I can only assume it was one of this years extremely hot weekends.
Unfortunately we did encounter some service issues from the kitchen in these big hits and it appears that the standard of your food was not up to par on this occasion.
I can assure you we DO NOT MICROWAVE the paella, however yours appears to be nothing like our dish.
I would appreciate a call to go through you r experience should you be free to do so.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.