There are things about staying here that really are great. We stayed In the Penthouse Suite, the room was large, toiletries good, fluffy towels, quality robes, generally high quality products. But the room does really need a refurbishment. The furniture is very high quality but has been supplemented by additional pieces from Ikea!
And that really sums up this hotel, it set a high standard and failed to maintain it.
The underfloor heating was unbearable and when we asked reception to turn it off (it was 20 degrees outside) the lady looked up and just said "I don't think we can". She didn't even try.
The staff really need a lot of training in customer service standards. It doesn't matter that it's a castle in a really great location. Poor staff equals bad experience.
On the first night we booked in for dinner and turned up at the correct time. They couldn't find our booking, the restaurant manager was called. He stepped between us and the waiter, turned his back, he then talked about us in a rather unprofessional way and just walked off. The waiter followed and we were left standing there. A few minutes later someone else came back and took us to one of the small overcrowded tables.
The bread waiter gave a very good impression of 'Kevin the Teenager'.
Some points- you have enough space for good service, train your staff to not reach across in front of diners when they are in conversation, walk around the table. We don't want to smell the waiters deodorant, but at least he was wearing some.
The tables are small so don't overcrowd then, the staff frequently struggled to fit things on the tables.
This place could be good, invest in maintenance and training.
We won't be returning, there are too many better places around.
- Official Description (provided by the hotel):
- Castell Deudraeth has eleven spacious and stylish rooms over three floors. The ground floor has a gastropub restaurant and bar plus a Victorian walled garden which al fresco dining in fine weather. The interiors merge traditional materials with contemporary design. Welsh oak and slate feature prominently as well as leather, wool and stone. Guests have free access to all of Portmeirion village’s facilities and a shuttle bus service. ... more less
- Also Known As:
- Castell Deudraeth Portmeirion, Wales
- Castell Deudraeth Hotel Portmeirion