I regularly stay at The Kings Head, Wetherlodge in Monmouth for work. As my work is also Monmouth the location is ideal, and the value is excellent - both for accommodation and food. The food is typical of this type of chain - good value, great for a quick bite when staying away working, but nothing to write home about and not what I'd choose if going out to dinner in my leisure time. Breakfast is good and excellent value.
I've no issue with the food, it is what it is. But there are niggles with the hotel that really should be sorted if they want to be taken seriously in the 'business hotel' market. The sleep quality can be poor, depending on what room you're in, because of outside noise - both late at night and the very noisy early morning street cleaner (5am!). Not to mention the generator I felt like I was sharing a room with last night! I know they have old windows which would be expensive to replace, but adding another sliding window inside to make it double glazed would be professional and affordable.
Secondly the service at Reception can be 'hit and miss'. You might get a nice, professional person waiting for you who quickly checks you in and out - or you might be chasing round trying to find anyone at all, or end up with someone who doesn't really seem to know how it all should work! Currently they don't have anyone on Reception to check out before 8am - this seems crazy when breakfast is served from 7am. Surely they don't expect people to take over an hour to have breakfast and be ready to leave? I could settle the room account when I arrive, but this would mean paying separately for dinner and breakfast - three receipts to submit instead of one is never good!
In short the value is excellent, and because of the location I will continue to stay. But if there was a Premier Inn in Monmouth I would happily pay their prices, simply because of the service and professionalism.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.