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“Public swimming baths” 3 of 5 stars
Review of Village Urban Resort Chester St David's

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Village Urban Resort Chester St David's
4.0 of 5 Hotel   |   St. David's Park | Ewloe, Ewloe CH5 3YB, Wales (Formerly De Vere Village Chester St. David's)   |  
Hotel amenities
Ranked #1 of 1 Hotels in Ewloe
St Helens
1 review
1 helpful vote 1 helpful vote
“Public swimming baths”
3 of 5 stars Reviewed July 8, 2014 via mobile

Took my daughters for spa/ pamper day. Salons & staff superb - all had full body massage and facial. Felt wonderful for it. The 'spa' however was a different story - the jacuzzi was far too small - it got embarrassing when 4 people tried to use it. There were no signs, so I almost walked into the male changing room whilst looking for the sauna. If you book a spa day it's because you want to relax - right? From nowhere there was suddenly pop music blasting, and a very loud arrobics instructor taking a class. Not only that, but The class filled the pool so I couldn't go for a swim. So after what seemed like hours the class finished, a group of mums & tots appeared and they took over the pool! A very disappointing day spa wise - would not return or recommend.

  • Stayed July 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillageStDavids, General Manager at Village Urban Resort Chester St David's, responded to this review, July 10, 2014
Dear Idontmoan,

Many thanks for your review following your spa day with us.

It is great to read that you all had a relaxing time during your spa treatments, I will share your feedback with the team.

I am sorry to read that your didnt enjoy the leisure side of your spa day, I will speak with the spa team as to why this wasnt communicated with you as our classes and children's swim times are pre-advertised.

If you can please email sophie.edwards@village-hotels.com we would be more than happy to discuss your feedback in more detail.

Many Thanks,
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731 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (161)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Any
English first
Northophall, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 7, 2014

The start of the evening after ordering to glasses of wine we was presented with a bill of £16.99!!!!! their was no price list available at the bar, until price was questioned, manager then went into back room an as if by magic placed the price list on the bar .I thought it was the law to have your prices available at all times for customers.
The meal was like school dinners, very basic, and mass produced, The Dirty dancing tribute was a young couple, male an female, and their act was just what I would expect had they just met in the car park for the 1st time, one didn't know what the other was doing.
As if things wasn't bad enough, near the end of the night when the disco started, hotel customers (male) was allowed to gate crash, given this was a hen party night, this was totally out of order, firstly they hadn't paid for this entertainment, and secondly these women had had quite a bit to drink by this time, thus being vulnerable, Lounge lizards these men are called.
I will be turning down any invitation to do with this hotel. Very disappointed.

Room Tip: To have my review posted, I have had to fill in all questions, from sleep quality down that does not...
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  • Stayed June 2014, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillageStDavids, General Manager at Village Urban Resort Chester St David's, responded to this review, July 10, 2014
Dear valerie g,

Many thanks for your review regarding our recent Dirty Dancing party night. I am sorry to read that you didn't enjoy the evening with us.

I would be very grateful if you would be able to email your contact details to our Events Manager so we can discuss your feedback further.

If you can please email these to heather.speed@village-hotels.com.

Many Thanks,
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Travelers are raving about these Ewloe hotels

Leeds, United Kingdom
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
Reviews in 17 cities Reviews in 17 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 6, 2014

we stayed there for two nights on a special occasion. I booked over the phone. first I expected something special in the room as the operator has asked if we are there for an occasion. but no there wasn't. we upgraded to the upper deck rooms. this is my first stay at Village so can not compare with the standard rooms. the room has a comfortable bed, Starbucks supplies for coffee and tea and a single hot chocolate sachet and a single small biscuit??!!, there was a Bose iPod/iPhone docking station which I couldn't use as it is the one with 30 pins ( not suitable for iPhone 5 /5s , the room comes with non-HD sky movies package and a reasonable speed wifi. the restaurant was OK but almost empty for dinner, breakfast on the other hand was good but not excellent. I can not stop comparing things to Mercure ( in Sheffield) where I stayed in four months earlier and I find Mercure much better I din't get the feeling that the upper deck rooms are bigger but they were clean and there was no noise . the Fried and pouched eggs were on request however we didn't know that till we overheard it mentioned ( we realised that there was a not at the buffet that fried eggs( didn't mention the pouched) are on order. otherwise was happy about the presence of vegetarian sausages. the pool was nice with steam and sauna. the hot tub was closed for the day in between our nights with no prior notice. there was also a good spa treatments on site with well trained professional staff.
would I come again ?? I don't know may be if on a good deal otherwise would try Mercure nearby which I didn't use in the past

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillageStDavids, General Manager at Village Urban Resort Chester St David's, responded to this review, July 10, 2014
Dear zafaf,

Many thanks for your recent review following your stay with us.

I am sorry to read that we did not manage to fully meet your expectations during your stay. I have spoken with our housekeeping team to ensure that there isnt just the one set of starbucks items available within the room.

I am glad that you enjoyed both the pool and spa elements of your stay as well as the breakfast.

I do hope that you will consider using us again in the future. If you do have dates please do email us directly at the hotel so we can advise of the best available rates.

Many Thanks,
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Newcastle upon Tyne, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 4, 2014

Me and my girlfriend stayed here for the night in July. The zoo is a short drive away. The hotel staff were very friendly. Having a Starbucks within the hotel was a bonus. The room was nice and the breakfast was great!. The only downside was that the bed sheets could have been cleaner. Overall very satisfied

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillageStDavids, General Manager at Village Urban Resort Chester St David's, responded to this review, July 10, 2014
Dear James H,

Many thanks for your recent review, your very kind words regarding the team is great to read and I will ensure that the team here at the hotel are aware of the feedback you have shared.

I hope that you had an enjoyable time at the zoo and that you enjoyed the Starbucks.

The feedback that you have mentioned regarding the bed sheets will be shared with our team also.

Many Thanks,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighouse, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 1, 2014

My wife and I stayed her for two nights last weekend. On arrival we were offered an upgrade (for a minimal cost), which we took. The room on their "upper deck" we clean, spacious with a large bed, Sky TV and a Bose sound dock. We found all the staff from front desk to domestic to polite, friendly and eager to please. I take the point from a previous reviewer regarding the waiting staff wearing jeans and we also felt it looked a little incongruous. The breakfast was plentiful, varied and the cooked items hot. We didn't use the onsite restaurant or bar for evening meals preferring a short walk accross the road to a pub/restaurant. All in all a quiet and relaxing weekend in very nice surroundings. Easy access to Chester (which was the purpose of our visit) and the motor way network.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillageStDavids, General Manager at Village Urban Resort Chester St David's, responded to this review, July 10, 2014
Dear Steve V,

Many thanks for your recent review, it is great to read that you both had an enjoyable weekend and upgraded to one of our Upper Deck bedrooms.

I will ensure that your feedback is shared with all of the team here at the hotel. I am also pleased to be able to let you know that the uniform for our restaurant team is changing very soon.

Many Thanks,
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Liverpool
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed June 30, 2014

Stayed at this Hotel for a Sunday night stay with Dinner, Breakfast and a Spa treatment, as a Groupon gift from our Son and Daughter in Law. We booked in late afternoon and went straight to our room, it was a really nice room. lovely comfortable bed, nice clean sheets, tea and coffee making facilities, which was a nice touch, and some toiletries in the bathroom ( Shower wash and Shampoo).When I went to have a shower I noticed there was only one large towel and one small for 2 people, but within minutes, after a phone call to reception, the rest of the towels were delivered to our room. We had Dinner in the restaurant and although it is a smaller menu for the package we had, the choice was still quite good. When the food arrived it was really lovely and we could not fault all three courses. The Breakfast the next morning was the standard buffet but again, all very nice, the only gripe I had was you had to order your tea or coffee it wasn't self serve, and we did have to remind the staff ours hadn't arrived, but again this was very quickly dealt with.
The Spa treatment the next morning was booked for 12 noon which was after our supposed check out of 11am,but we emailed the day before and a late check out was arranged for us at no extra cost.
All in all it is a really nice place to stay and are even considering going back with friends for one of their tribute weekends.

Room Tip: Ask for a room not overlooking the main road as it is very busy,and can be a bit noisy.
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillageStDavids, General Manager at Village Urban Resort Chester St David's, responded to this review, July 1, 2014
Dear COB1975,

Many thanks for your very kind review, it is great the read that you both had a great stay with the gift from your son and daughter-in law.

I will share your feedback with all the team here at the hotel and we very much hope to see you both again very soon.

Many Thanks
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Liverpool, United Kingdom
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 30, 2014

A great evening had for my friends hen party a 'Dirty Dancing Tribute'.
We arrived and checked in by a very friendly and informative receptionist 'Jamie'. Our room was good but I do find that the bedrooms always seem dark & dull it must be all the grey paint. The room is in need of more of a refresh and could do with some extra plug sockets and perhaps another mirror, the bed was extremely comfortable and ensured we had a good nights sleep.
The bar staff seemed very pleasant but keep away from the cocktails as very weak more like a fruit juice!
The tribute act needs a little work on it but that did not distract from a good evening of dancing & drinking and meal very good for this kind of event.
The best part was the breakfast, we dined at 9am and found lots of tables available and served tea/coffee by a lovely lady who explained the breakfast procedure and availability, I have had many hotel breakfasts but this was of a very high standard, the only problem is the toast was more like warm bread than toast! Also arrive early for breakfast because as we were leaving they were queueing for breakfast - not very good.
An overall good nights stay and will certainly be back.

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillageStDavids, General Manager at Village Urban Resort Chester St David's, responded to this review, July 1, 2014
Dear Shellykins2013,

Many thanks for your review, it is great to hear that you had a great evening at the Dirty Dancing Tribute with your friend and her hen party.

I will share your feedback with the team and discuss with the restaurant manager the issue that you have had with the toaster.

We hope to welcome you all back to the hotel again in the future.

Many Thanks
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Village Urban Resort Chester St David's

Address: St. David's Park | Ewloe, Ewloe CH5 3YB, Wales (Formerly De Vere Village Chester St. David's)
Location: United Kingdom > Wales > North Wales > Flintshire > Ewloe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Ewloe
Price Range (Based on Average Rates): $
Hotel Class:4 star — Village Urban Resort Chester St David's 4*
Number of rooms: 140
Official Description (provided by the hotel):
Village Urban Resort Chester St Davidls is close to the historical City of Chester and is also an ideal base for touring the splendours of the Snowdonia National Park and North Wales coastline. Excellent motorway access allows you to visit some superb attractions, swimming with sharks at the Blue Planet Aquarium to a gentle steam railway journey through the picturesque Vale of Llangollen. Village Urban Resort Chester St David's has 140 stylish bedrooms, a choice of stylish dining or a traditional pub, Starbucks Coffee Shop, an Urban Spa, state-of-the-art Health and Fitness Club, Swimming Pool, Meeting and Conference Centre, Live Party Nights, Wedding Licence, free wi-fi throughout the hotel and free parking. ... more   less 
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Also Known As:
De Vere Village Chester St. David`s Hotel Ewloe
De Vere St Davids Park
Village Urban Resort Chester St David's Ewloe, Wales - Flintshire

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