Picked this hotel for location for a long weekend away and based on how it looked on the Village Hotels website.
First problem encountered was an almost total lack of signage - we were directed from reception to go through the in-house Starbucks and a little further for the lifts to the 2nd floor, but got past the coffee shop and got lost until a helpful member of staff said the lift was infact broken and directed us to another. But without signage we almost got lost again! NOT what you want after a long journey.
We'd chosen an Upper Deck room and to be honest was expecting something a little larger but it was okay for a couple; it was a nice, modern room though and nice to have bottled water provided and Starbucks branded tea/coffee.
First problem was the very ill-fitting window which let through a significant draught, so you couldn't really sit on the sofa near the window for long. Found that we hadn't been given the password required for free wifi access and to avoid the long walk back to reception, I phoned - but there was no answer. Found out that we should also have been given a special Upper Deck code for "exclusive content and offers" on the Village website. Despite being told that we had a "full Sky TV entertainment package", we needed a code to see any movies and we hadn't been given that, either! The bed was every bit as comfy as promised on the website with wonderful duvet and pillows, and the Bose sound dock was useful too. Dark wooden Venetian blinds and a Roman blind with blackout lining also helped us sleep very well indeed, and the shower was very powerful.
Arriving at the Verve restaurant for dinner on the first night (having made a reservation via reception when we checked in) the waitress who greeted us got our name wrong and although we corrected her, she continued to use the wrong name!! Arriving at 8.45pm the restaurant was quiet but service so very slow. We overheard the couple at a neighbouring table wondering aloud if the staff had gone to the supermarket for ingredients! Food was okay but nothing special; starter of salmon with beetroot & salad was lovely, but 'fat chips' with the main course were just greasy potato wedges.
Breakfast the following morning was very, very busy - restaurant heaving so we had to eat in the neighbouring bar/grill. Not the full range of food left and some of that was over-done and dried out, also fried eggs sitting on a plate full of oil. Lack of signs in the area mean people wandering around looking for things, generally disorganised.
Dinner on the second night was a similarly chaotic affair - restaurant again heaving, we were greeted promptly and warmly and promised that our drinks order would be taken quickly -20 minutes later we were still waiting and flagged down a waitress who couldn't even manage a smile and looked like she didn't want to be there. The queue for the carvery was HUGE, situation exacerbated by the queue for the cold meats (placed immediately before carvery) and the two queues were combining...would be helped by the cold meats table being moved elsewhere. When we eventually got to it, the hot food was better than it looked. We looked in the garden area with a view to sitting out there but there was so much rubbish lying around it didn't make for a very nice environment.
We found that breakfast on the following day was much more organised if you go early - we got there at 8am when the restaurant opened and everything ran much more smoothly.
However on checkout, we checked our bill to find that we'd been charged for breakfasts which were infact included in the price we'd booked at! So a word of warning - check your bill carefully when you leave, BEFORE you pay.
So all in all, a satisfactory stay but not as special as the 'Upper Deck' tag suggests - and the disorganised, chaotic restaurant lets down the whole place. With a bit of attention to detail (room maintenance and signage), and sorting the restaurant, this could be a very, very good place to stay!
- Official Description (provided by the hotel):
- Village Urban Resort Chester St Davidls is close to the historical City of Chester and is also an ideal base for touring the splendours of the Snowdonia National Park and North Wales coastline. Excellent motorway access allows you to visit some superb attractions, swimming with sharks at the Blue Planet Aquarium to a gentle steam railway journey through the picturesque Vale of Llangollen. Village Urban Resort Chester St David's has 140 stylish bedrooms, a choice of stylish dining or a traditional pub, Starbucks Coffee Shop, an Urban Spa, state-of-the-art Health and Fitness Club, Swimming Pool, Meeting and Conference Centre, Live Party Nights, Wedding Licence, free wi-fi throughout the hotel and free parking. ... more less
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- Also Known As:
- De Vere Village Chester St. David`s Hotel Ewloe
- De Vere St Davids Park
- Village Urban Resort Chester St David's Ewloe, Wales - Flintshire