We booked a 1 night 'Indulge' spa break before Christmas through spabreaks.com which included 1 nights dinner, bed & breakfast, a 60 minute treatment plus a 30 minute treatment each. The deal was offered 'from' £94.50pp but I couldn't see one occasion when it was available at this price. We paid £116.50pp plus we paid £10 extra to upgrade to an 'Upper Deck' room, so just over £250 all together, which we thought was a good deal.
We found the hotel easily enough with Sat Nav and were greeting at reception by a very friendly and approachable young lady. We'd booked our table for 7pm but it was after 6.30pm when we arrived and we wanted to get changed/freshen up so we asked to change our reservation to 7.30pm but there was a Christmas party night on in the restaurant so the last booking was 7pm. It seemed like a slightly odd arrangement, but didn't matter too much.
We found our room easily enough, but it was a bit of a walk from the main reception. We'd paid to upgrade to an 'Upper Deck' room and for £20 it was well worth it. It was clearly freshly decorated, stylish furniture and an incredibly comfortable bed! The bathroom was lovely, we had Sky in our room with movie channels, Starbucks mugs, coffee, hot chocolate & biscuits etc. We were told by spabraks.com that we'd also have robes & slippers which never materialised but that was no biggie really. Lovely big bath, spotless bathroom, overall very impressed with our room.
We went to the restaurant for dinner (about 10 minutes late, but no one batted an eyelid) and were impressed by the number of coices for the 3 course set menu, and also having the option of using an 'allowance' against the a la carte menu if the set menu didn't take your fancy. We both chose from the set menu, lovely soup & breads, I had a burger and my husband had pasta, and we both had chocolate brownie & ice cream for pudding. Couldn't fault the food really. We paid £29.50 for what was esentially a £6 bottle of wine and £4 for a pint of cheap lager (Foster I think), but we'd got a bargain on the package anyway so didn't grumble too much about slightly inflated drinks prices. I only drank 1 glass at dinner so we took the rest of the bottle up to our room and spent the rest of the evening relaxing watching a film.
The following morning we got up after a very good nights sleep and went down for the buffet breakfast which was really good. Lovely hot food, plenty of choice, I don't think anyone could complain.
It all went a bit haywire when it came to the treatments though! I'd originally booked our 1.5 hour treatments (60 minute massage & 30 minute facial in a couple's treatment room) for 12noon, but my husband wanted to get back for the football so I rang and rearranged them for 11am instead. We checked out at 10.15am and headed to the spa with the intention of spending half an hour in the sauna/steam rooms before our treatments. We didn't realise that the 'spa' and the treatment rooms were in different parts of the hotel and you had to effectively go out of the spa and wander around the hotel in your towel to go for your treatment, or get changes back in to your clothes. By the time we established this with the young lady on the desk at the leisure club (she did offer us robes and slippers in her defence), we would've had about 10 minutes in the spa so we gave up and went off to find our treatment rooms.
We got up to the first floor and went through the door signposted 'treatment rooms' and found ourselves on a long corridor which looks just like any other corridor in the hotel. The girl on the desk had obviously heard us trying to work out where we were going and popped her head around the door to say 'we're in here!'. No sign nor nothing to indicate where we needed to go! Then it went from bad to worse when she tried to book us in and a look of horror flashed on the poor girl's face. The agent from spabreaks.com had called back after I'd spoken to the hotel directly and changed our booking back to 12noon and our slots had already been re-booked! After wracking her brains for a minute and discussing a few options, we decided that I'd go for a hot chocolate in the Starbucks downstairs (complimentary of course) whilst my husband had his 30 minute facial and then I'd come back for mine. He'd then relax in the treatment room whilst I had my facial, and at 12noon, we'd have our 60 minute full body massage in the couple's treatment room so our treatments would finish half an hour earlier than they would if we'd stuck with out initial appointments.
It worked out fine. I read my Kindle and enjoyed a lovely hot chocolate with extra cream, and he had a nap while I got my facial. The girl was incredibly apologetic and really did her best to rectify the situation though - it was just one of those things. Both of the treatments were absolutely wonderful. If we hadn't been rushing back, we would've just gone down in to the spa for an hour whilst we were waiting for our appointments and there would've been no problem at all.
I would definately do it again if I was in the area and would recommend to anyone, especially as a nice relaxing Hen party. Now we know the ins and outs, we could plan our stay properly next time.
We found all the staff very polite, friendly and helpful - nothing was too much trouble. Every part of the hotel we saw was very clean, tidy and well maintained. I would definately recommend upgrading to an Upper Deck room.
The only negatives were the layout of the 'spa' (I think when I imagine a spa, I imagine the treatment rooms to be easily accessible from saunas, jacuzzis & steam room etc.), the lack of signage around the place and the inflated drinks prices, but on the basis of value, I'd happily put up with those.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.