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“Very nice place to stay.” 5 of 5 stars
Review of Sheraton Memphis Downtown Hotel

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Sheraton Memphis Downtown Hotel
3.5 of 5 Hotel   |   250 N Main St, Memphis, TN 38103 (Formerly Memphis Marriott Downtown)   |  
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Breakfast for 2 Included
Ranked #41 of 134 Hotels in Memphis
Hartselle, Alabama
Top Contributor
66 reviews 66 reviews
24 hotel reviews
Reviews in 34 cities Reviews in 34 cities
33 helpful votes 33 helpful votes
“Very nice place to stay.”
5 of 5 stars Reviewed 2 days ago NEW

Our thoughts on this hotel was a very good stay and would come back and stay again. The room was very big and very nice and the people treated us great. I don't understand some of the bad things people people say?

Room Tip: high room has great view.
See more room tips
  • Stayed March 2015, traveled with family
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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313 reviews from our community

Traveler rating
    81
    107
    75
    33
    17
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
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English first
Witham, England, United Kingdom
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
Reviews in 28 cities Reviews in 28 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We had a couple of nights here and were impressed by the helpfullness of the staff and the general cleanliness in the hotel. Our room was very comfortable and we had no trouble getting a good night's sleep.

  • Stayed February 2015, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review, 3 days ago
Dear Bill D.

Thank you so much for the 5 Star rating and for taking the time to acknowledge the staff for doing a wonderful job. We love to receive feedback from our guests, good and bad, so we can celebrate our successes and improve our failures. Making people happy is our business, and I'm so glad you had a great stay with us. Hope to have you back in the future.
All the Best,
Dan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
Top Contributor
97 reviews 97 reviews
9 hotel reviews
Reviews in 23 cities Reviews in 23 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

While my granddaughter was on Spring Break, my daughter and I decided to take my grandchildren on a day trip to Memphis. I am from West Tennessee but have not visited Memphis in about 30 years having migrated to Nashville. I booked this hotel last minute but it was one of the best deals I have had in a while. We were greeted my the nicest young men, Teron, I have met in a while. He answered my questions about where to take the family for dinner.(Pig on Beale) and offered the room service and the bar. I could tell I was in for a treat. The whole staff was almost ☺️ as nice. The Valets were so nice to us (even with my 2 year old and 9 running in the lobby looking at the escalator in great admiration and just a teensy bit of fear. LOL. The room was large enough for us 5 to move around and still had room for a crib for the 6 month old. The beds were so comfortable and the pillows were so soft I slept like a baby. When I visit Memphis again (hopefully not in 30 more years) I will always stay at the Sheraton. The staff is to be commended for outstanding service and I have stayed in lots of hotels in the last 5 years. I was very very impressed and satisfied. Kudos for the Sheraton Downtown.

Stayed March 2015, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review, 3 days ago
Dear Gequita R.

What a breath of fresh air! I loved reading your review and have already shared it with our team. We take pride in delivering exceptional service to every guest and I'm so glad that you enjoyed your stay here. 30 years is to long...we may not be here then..so take be sure to come back soon!
Cheers,
Dan
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Lafayette, Louisiana
Top Contributor
51 reviews 51 reviews
28 hotel reviews
Reviews in 23 cities Reviews in 23 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Visited on business and really enjoyed my stay. The staff provided very friendly service. Rooms were nice with very comfy beds, especially the pillows and comforter. Free wifi was nice as well. If visiting Memphis be sure to make your way to Beale Street to hear some live music and maybe have a drink. Was not expecting to enjoy may time in Memphis as much as I did.

  • Stayed March 2015, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review, 3 days ago
Dear Ryan Lag,

Surprise! Memphis isn't that bad after all! I'm so glad that you had a great experience in Memphis and with us at the Sheraton Memphis Downtown. We are all about creating memorable experiences for our guests and I'm so glad we delivered that to you! Thanks for the great review and for staying with us! Hope to see you back soon.

Cheers,
Dan
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Memphis, Tennessee
Contributor
17 reviews 17 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The hotel was nice but nothing special. Rooms were decent but beds were small for a family of four. Room service didn't do a great job cleaning up the room. Somewhat dusty. Valet service was very nice. Pool was overly chlorinated and closed for a whole day of maintenance.

  • Stayed March 2015, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review, 4 days ago
Dear Helen S.

I'm so sorry we had to close the pool. We have a regulated chlorine feeder that malfunctioned and for the safety of our guests, needed to do some mainteance on it to fix the issue. I'm glad you enjoyed the other amentiies of the hotel and had a good stay with us. Our beds are "doubles'" and I suggest that if you are travelling with small children, the King room with the pull out sofa sleeper works much better - just my opinion. Thanks so much for staying with us and for taking the time to share your experience on Trip Advisor.
Best,
Dan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lambertville, New Jersey
Senior Contributor
37 reviews 37 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Recent renovation top notch. Outstanding Public spaces, our room just as beautifully done. Halls wide and clean, bathrooms roomy with every amenity. Convenient shuttles and all staff smiling and ready to assist. Delightful breakfast with most helpful servers.
Great welcome to Memphis.

Room Tip: We were on the 10th floor, perfect. Also, high speed elevators.
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Green Features: Thoughtful. Glad to participate. Great idea. Coupon for helping out
  • Stayed March 2015, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review, 4 days ago
Dear Pat K27,

Your review is much appreciated. It is always a pleasure to share such positive feedback to our employees as they continue to provide great service to every guest. It keeps them focused on doing their best every day. I moved to Memphis two years ago...my first time living in the South, and it is true what they say about Southern Hospitality - it's wonderful! Thanks for staying with us and remember us if you ever come back to Memphis!
Warm Regards,
Dan
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Eagle, Idaho
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The Sheraton Downtown in Memphis, TN is a nice hotel with a beautiful lobby, nice bar, clean and spacious rooms and a great staff. I stayed for business and was treated really well by the staff. The front staff was helpful at check in. The housekeeping staff did a great job of keeping the room clean. In the bar, the bartenders were attentive and helpful. Check out was a breeze. If you are staying downtown in Memphis, give the Sheraton Downtown a look.

Room Tip: It's downtown in Memphis, so there really isn't a good view anywhere.
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Green Features: Pretty standard, hang your towel if you want to use it again, yadda, yadda, yadda.....
  • Stayed March 2015, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review, 4 days ago
Dear Jean S.

What a nice review you have shared on Trip Advisor about your experience at our hotel. We continuously work on recruiting great people to provide excellent service to our guests and I'm so happy that we delivered that to you during your stay. I can't wait to share this one with the entire team. Thanks for staying with us and we hope to have you back in the future.
Cheers,
Dan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Memphis Downtown Hotel

Address: 250 N Main St, Memphis, TN 38103 (Formerly Memphis Marriott Downtown)
Phone Number:
Location: United States > Tennessee > Memphis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #41 of 134 Hotels in Memphis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Memphis Downtown Hotel 3.5*
Number of rooms: 600
Official Description (provided by the hotel):
Enjoy outstanding service in the warm, welcoming atmosphere of the Sheraton Memphis Downtown Hotel. Attached to the Memphis Cook Convention Center and located on the vintage Memphis Main Street Trolley line, we provide easy access to some of downtown’s most notable attractions. Our downtown Memphis hotel is within walking distance of numerous government and corporate offices, as well as the Riverwalk, which offers breathtaking views of the Mississippi River. Nearby are museums, sports venues, Graceland, and Beale Street, the heart of the city’s music and entertainment district.Relax in any of our 600 stylish guest rooms and suites, featuring magnificent city views. Get a great night’s sleep in a plush Sheraton Sweet Sleeper™ Bed. Upgrade to a Club Room to get Sheraton Club Lounge access, which includes complimentary breakfast and evening hors d’oeuvres.Stay in touch with the office in our business center. Or take some time for yourself with a swim in our heated indoor pool or a workout in our Sheraton Fitness center.With more than 12,000 square feet of versatile function space, the Sheraton Memphis Downtown Hotel is perfect for productive business meetings as well as elegant wedding receptions. The hotel is also connected to the Memphis Cook Convention Center, which offers more than 350,000 square feet of venues. ... more   less 
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Also Known As:
Memphis Marriott Downtown Hotel Memphis
Marriott Memphis

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