We picked this hotel because of the location and price...big mistake. We should have paid a little more to stay at one of the other hotels downtown. Our checkin experience was our first clue. We were treated as if it was a bother for us to have arrived and check in. The staff was very rude. We then got to our room and we were changing when another guest walked into our room and argued with us that we were in their room. When we checked with the front desk they laughed and were unapologetic saying "it happens."
A few weeks after our stay they charged our card for parking ($25). We called and said that we did not use parking. They said there is no free parking. We had to argue with them to get our money back for the valet parking we did not use.
If you stay here, prepare to be disappointed, treated badly, nickeled and dimmed, and have to argue to about services you did not use. Pay a little extra and avoid the headache.
- Official Description (provided by the hotel):
- Enjoy outstanding service in the warm, welcoming atmosphere of the Sheraton Memphis Downtown Hotel. Attached to the Memphis Cook Convention Center and located on the vintage Memphis Main Street Trolley line, we provide easy access to some of downtown’s most notable attractions. Our downtown Memphis hotel is within walking distance of numerous government and corporate offices, as well as the Riverwalk, which offers breathtaking views of the Mississippi River. Nearby are museums, sports venues, Graceland, and Beale Street, the heart of the city’s music and entertainment district.Relax in any of our 600 stylish guest rooms and suites, featuring magnificent city views. Get a great night’s sleep in a plush Sheraton Sweet Sleeper™ Bed. Upgrade to a Club Room to get Sheraton Club Lounge access, which includes complimentary breakfast and evening hors d’oeuvres.Stay in touch with the office in our business center. Or take some time for yourself with a swim in our heated indoor pool or a workout in our Sheraton Fitness center.With more than 12,000 square feet of versatile function space, the Sheraton Memphis Downtown Hotel is perfect for productive business meetings as well as elegant wedding receptions. The hotel is also connected to the Memphis Cook Convention Center, which offers more than 350,000 square feet of venues. ... more less
- Reservation Options:
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- Also Known As:
- Memphis Marriott Downtown Hotel Memphis
- Marriott Memphis