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“Suitable for business trip ” 3 of 5 stars
Review of Sheraton Memphis Downtown Hotel

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Sheraton Memphis Downtown Hotel
3.5 of 5 Hotel   |   250 N Main St, Memphis, TN 38103 (Formerly Memphis Marriott Downtown)   |  
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Breakfast for 2 Included
Ranked #37 of 134 Hotels in Memphis
Toms River, New Jersey
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Suitable for business trip ”
3 of 5 stars Reviewed January 27, 2014

The hotel was fine for traveling for business. Did not try the dining options. Parking was valet only which is not the best. The gym was ok, decent equipment. I might not stay here in the future for business because this location was too far from clients. Otherwise it's fine.

Stayed January 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review, February 6, 2014
We certainly appreciate our business travellers! Thanks for staying with us and sharing your experience on Trip Advisor! If you are able to stay with us in the future, I recommend you try our menu. We have a top notch Chef who prides himself with every dish he serves from the kitchen. Our goal is to provide southern hospitality, great food, and comfortable accommodations for every guest!
Cheers,
Dan
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341 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
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English first
Atlanta, Georgia
Senior Contributor
38 reviews 38 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 26, 2014 via mobile

I've stayed at this property for several years. It has a good location and on the trolley stop so I you can get just about anywhere in the city for just a dollar. The hotel has a little bar which when crowded has poor service due to staffing number. I have noticed it is becoming a little tired and needs some updating. My room on the most recent stay had an outlet cover missing due to trying to have a multi outlet plug to fit, but didn't. The tv stand had chips along the bottom and tub floor was no longer white but gray due to lots of use. I was surprised no name bath products like so many other chains have. The staff was nice, but a little robotic when I checked in however checkout was much better. I'd stay again due mostly because of the location, but they may need to rethink the rates.

Stayed January 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review, February 6, 2014
Dear Cindylouwho4UK - sounds like you are a regular guest to our hotel. Thank you for your loyalty! As you know we have transistioned from a Marriott to the Sheraton in Aug 2013 and are making great strides everyday to provide the Starwood experience to our guests. We recently rennovated our Fitness Center and currently the pool is under a major face lift! In June 2014, we will start our full hotel rennovation and when it's completed in Sept 2014 - we will have the best product in the market! We are all very excited. In the meantime...next time you come to the hotel, if you have any issues at all please do not hesitate to call on us as we stand ready to assist in any way we can. Thanks for taking the time to provide this feedback! We appreciate you!!
Warm Regards,
Dan
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Rickmansworth, United Kingdom
Top Contributor
78 reviews 78 reviews
25 hotel reviews
Reviews in 34 cities Reviews in 34 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed January 25, 2014

Somehow we got updraded here which was due to a very sharp recepitionsit who signed us up to the Frequent travellers club /thing and then upgraded us. Fantastic . Loved the hotel !
Right on the Tram line so for $1.00 you could grab a ride into down town Memphis.
Great Room ..super comfy beds.
Good bustly late night bar
The top floor exec club was superb .. snacks and drinks
and the upgrade made the stay ( Well done that very smart receptionist -- and thank you !!)

Room Tip: As high as you can get !
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review, February 6, 2014
Dear Strummer07 - welcome to the Starwood Preferred Guest loyalty program! I'm so happy to hear that you joined "the club" and that our front desk agent signed you up! There are so many nice perks on being an SPG member! I love the trolley system in downtown Memphis! You can't beat it....$1.00 each way! It's historic!! Thanks for staying with us and for taking the time to write such a wonderful review of your experience here! I can't wait to share with the team.
Cheers,
Dan
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San Ramon, Costa Rica
Top Contributor
111 reviews 111 reviews
15 hotel reviews
Reviews in 30 cities Reviews in 30 cities
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed January 24, 2014

As I said in the title, we had a good experience here. The hotel was nice, the rooms were modern, it was conveniently located on the trolley line, and the staff was very friendly. The only drawback was that our room (822, I think) was right next to an elevator bank. When we first arrived I'd hear a rumbling every few minutes, but I thought it was a plane flying overhead or someone pushing a maid's cart down the hallway. As the night went on it finally dawned on me early the next morning that the room was actually right next to the elevators. I know that's not really the hotel's fault, but I wish I'd figured that out sooner to ask for a room change. Other than that, everything was just fine.

Room Tip: Stay far away from the elevators, unless you have bad hearing. Then you'll be fine.
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  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review, February 6, 2014
Hello Costa Rica Outsider - you live in a great place....I hope to get there someday! Thanks for your review of the hotel. I think I'm going to have to stay in a room near our elevators and evaluate this situation---usually the elevators don't make much noise but again, there may have been something that needed to be adjusted to reduce the noise you experienced. We look forward to having you back at the property should your travels bring you to Memphis in the future!
Warm Regards,
Dan
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Toronto, Ontario, Canada
Top Contributor
74 reviews 74 reviews
41 hotel reviews
Reviews in 40 cities Reviews in 40 cities
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed January 20, 2014

This hotel is well suited to conferences. There is a walkway to the convention centre across the street and the trolley stops outside the hotel. Rooms are clean and comfortable and the food is reasonably good. Staff are friendly and helpful. However be forewarned that downtown Memphis is almost deserted. There aren't many places to eat and no shops at all that I could see. Beale Street is about a half hour walk or a short trolley ride.

Room Tip: Ask for a room with a view of the Mississippi.
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  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review, January 22, 2014
Dear Martha,
I LOVE Canada.....hope you are staying warm! Thank you for your kind words of the staff and hotel. We appreciate the feedback we receive from our guests as it not only motivates our team to always do their best, but it also provides information on areas in the hotel that we could improve on. Sounds like you got on the old trolley system here. I love it. Only a buck and it takes you every where downtown! One of the best things Memphis has to offer our visitors. Thanks for staying with us and when you return to Memphis....the Sheraton will be waiting for you! Cheers.
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sparky_turtle
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed January 18, 2014

I stayed at the Sheraton for a conference. The staff were extremely helpful and friendly. The rooms were clean and comfortable. The meeting rooms had great wifi connection and the staff were constantly refreshing the food and drink tables. It is what you would expect from a quality conference hotel. The location is on the north end of "downtown" Memphis. It is an easy walk to the Civil Rights Museum, Beale Street, and other attractions. You'd need a taxi for Stax Museum or Graceland.

One thing that I hadn't seen before was the ability/option to forgo room service in exchange for a $5 voucher for food at the hotel. The vouchers didn't appeal to me but not having room service did. I don't make a mess of the room so a few days without service is fine. It also meant that I didn't have to worry about disturbing housekeeping if I came back to my room in the middle of the day.

The pool was under construction so I didn't get a chance to try that. I did use the exercise room and it is the most impressive hotel gym I've ever seen. Real weights and nice new machines :)

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review, January 22, 2014
WOW! I really enjoyed reading this review....and I can't wait to share it with our team! The $5.00 voucher program you experienced is Starwood's "Get Green" initiative. By foregoing housekeeping services it saves on water, electricity, and actually increases staff productivity. I'm glad you opted in for the program and took advantage of the benefits. You can also redeem the vouchers for 500 bonus points per day if you are a SPG member. We work very hard to ensure our guests have a wonderful experience at the hotel and I'm so glad to read that we delivered that to you. Have a great day....you sure made mine!!
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Rochester, New York
Top Contributor
93 reviews 93 reviews
16 hotel reviews
Reviews in 31 cities Reviews in 31 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed January 16, 2014

Rooms are good sized. The staff was friendly and helpful. It is on the trolley line so you can access most of the sights by trolley. the best part was the wonderful breakfast they serve. There is an unbelievable amount of food and choices to make here including an omelet station!
The lobby is huge and ou can observe people or just sit there with a book.

  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review, January 22, 2014
The Chef is never gonna let this one go.....he loves to get the compliments so I thank you for taking the time to praise his food and the wonderful experience you had with breakfast in our restaurant. Nothing better than a mouth watering omlet to get your day started with some Starbucks coffee to wash it down. Thank you for staying with us. We appreciate your business and hope to have you back very soon. Cheers!
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Additional Information about Sheraton Memphis Downtown Hotel

Address: 250 N Main St, Memphis, TN 38103 (Formerly Memphis Marriott Downtown)
Phone Number:
Location: United States > Tennessee > Memphis
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #37 of 134 Hotels in Memphis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Memphis Downtown Hotel 3.5*
Number of rooms: 600
Official Description (provided by the hotel):
Enjoy outstanding service in the warm, welcoming atmosphere of the Sheraton Memphis Downtown Hotel. Attached to the Memphis Cook Convention Center and located on the vintage Memphis Main Street Trolley line, we provide easy access to some of downtown’s most notable attractions. Our downtown Memphis hotel is within walking distance of numerous government and corporate offices, as well as the Riverwalk, which offers breathtaking views of the Mississippi River. Nearby are museums, sports venues, Graceland, and Beale Street, the heart of the city’s music and entertainment district.Relax in any of our 600 stylish guest rooms and suites, featuring magnificent city views. Get a great night’s sleep in a plush Sheraton Sweet Sleeper™ Bed. Upgrade to a Club Room to get Sheraton Club Lounge access, which includes complimentary breakfast and evening hors d’oeuvres.Stay in touch with the office in our business center. Or take some time for yourself with a swim in our heated indoor pool or a workout in our Sheraton Fitness center.With more than 12,000 square feet of versatile function space, the Sheraton Memphis Downtown Hotel is perfect for productive business meetings as well as elegant wedding receptions. The hotel is also connected to the Memphis Cook Convention Center, which offers more than 350,000 square feet of venues. ... more   less 
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Also Known As:
Memphis Marriott Downtown Hotel Memphis
Marriott Memphis

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