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“You get breakfast :)” 3 of 5 stars
Review of Holiday Inn Express - Medical Center Midtown

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Holiday Inn Express - Medical Center Midtown
2.5 of 5 Hotel   |   1180 Union Avenue, Memphis, TN 38104   |  
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Ranked #38 of 134 Hotels in Memphis
Islip, New York
Contributor
15 reviews 15 reviews
Reviews in 4 cities Reviews in 4 cities
“You get breakfast :)”
3 of 5 stars Reviewed October 16, 2013

I made my reservations the day I needed them, after realizing my original hotel was in another state...duh! Anyway, the only room they had was smoking, which was tough. Coming from NY I wasn't aware there were smoking rooms still. I told them of my issue and the next day they moved me to another room, so they are very accommodating. I was a little concerned over being so close to the hospital, but never heard an ambulance or had an issue. I also found it to be very centrally located.

  • Stayed September 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express - Medical Center Midtown, responded to this review, October 31, 2013
Dear Endora51,

Thank you for taking the time and trouble to write to us regarding your stay at our Hotel. We appreciate the time and effort you have taken to inform us of your experience.

We are pleased to hear our staff was able to honor your request and changed your room. Guests such as yourself enable us to maintain the high standard of service expected of us.

We thank you for having chosen our Hotel. We take this opportunity to send you our best wishes.

Regards,

Brenda J.
Case Manager
IHGCare
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217 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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English first
Helsinki, Finland
Senior Contributor
35 reviews 35 reviews
32 hotel reviews
Reviews in 28 cities Reviews in 28 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed October 15, 2013 via mobile

Well, we arrived and the hitel was overbooked.
We got 2 bed in non-smoking room. The room was hidious! The carpet was wet ( AC btw was very noisy or fridge leaked or something ) Room (nro 330) really did smell awful! The whole room was like green-house, your clothes get moist and smelly...The room wasn't even clean... OMG!

We went to the front desk and asked to get a new room. Next day we got it and it really was big surprise because this room was nice. Needs little bit updating but overall it was ok and clean.
The staff was really nice and helpful! Warm breakfast was also nice.

Pool was closed eventhough it was more than 80 degrees.. :(
If you have a car this location is ok, but you need a car to go elsewhere.

Would we stay in this hotel next time if we come back to Memphis.. Maybe not, but in the end it wasn't so bad...

  • Stayed October 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express - Medical Center Midtown, responded to this review, October 31, 2013
Dear 1011S,

Thank you for writing a review about your recent stay with us. I was delighted to read that after some initial issues with your room, these were sorted by our front office staff. We are always happy to provide a consistently clean, comfortable and courteous place for our guests. It is regrettable that we failed to meet your expectations in a few areas. Please accept our sincere apologies for any inconvenience it may have caused you. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs. If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Your patronage and support to the hotel is very important to us and we look forward to welcoming you back in the near future.

Sincerely,

Lera P
Case Manager
IHGCare
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Chatham, Illinois
Senior Contributor
37 reviews 37 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed October 14, 2013

Let me start by saying I stay in hotels 6-8 nights a month and try to stay in Holiday Inn Express hotels when possible. This hotel is the exception ... we arrived about 11pm and had reserved a non-smoking room with to double beds for three adults. At check-in I was informed that all they had was a smoking with a king. I explained that with three adults that would not work. Her reply was that's all she has, take it or find somewhere else. Given the late hour and we had just driven 7 hours we decided to make due. I asked to speak to a manager and was told she would be in tomorrow at 8A.

When we got to the room it had thread bare carpet, the bathroom was dirty and in need of repair and of course smelled like an ash tray. Since one of us had to sleep on the couch, the front desk was supposed to send some bedding to the room. After waiting 30 minutes, my wife finally walked to the fron desk and asked for the bedding. The same clerk muttered something under her breathe and basically throw the bedding across the counter.

Next morning I was at the front desk at 8 to speak with the manager and was informed that she was too busy to talk and come back in an hour or so. We had an event to attend and couldn't wait so I am posting here and intend to contact corporate.

Overall, staff was rude and facilities were in need of repair.

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express - Medical Center Midtown, responded to this review, October 29, 2013
Dear tklasinski,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the room assignment prevented you from fully enjoying your time at the hotel. We are pleased to see the hotel returned the points for your stay.

Thank you again for your comments, and continued loyalty as an IHG Rewards Club Gold member.

Sincerely,

Ben J
Case Manager
IHGCare
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oxford
Senior Contributor
48 reviews 48 reviews
41 hotel reviews
Reviews in 44 cities Reviews in 44 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed October 12, 2013

You do need a car to stay here but it has free parking so this is a bonus. The hotel is a little dated but is clean. The staff are helpful and friendly. Graceland is just down the road and downtown is 2 miles away. The breakfast was lovely and the staff could not do enough for you. I would recommend this hotel.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 10, 2013

Hotel was better than many of the reviews. Great breakfast and very friendly staff. Our room was clean and quite comfortable. 5 minute drive to Beale street and close to other attractions but you need to have a car to stay here. Great value compared to other aces. Parking is free

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Lyon, Michigan
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed October 8, 2013

Staff at this hotel went over and above our expectations! Everyone there was helpful and very friendly. Especially Whitney at the front desk. Hotel was well kept and clean. We came back in the evening to fresh popped popcorn and cookies in the lobby, a nice touch. Just a quick drive to downtown and Beale Street. With complimentary breakfast and parking, this is a great bargain. I would definitely stay at this hotel again due to the staff!

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 2, 2013

Stayed here in August, saw all the sites Memphis had to offer.
Clean friendly staff at front desk....they recommend many good restaurants, as I was looking for good southern food.

Breakfast was adequate, room was plenty big enough for four of us. We were out most of the time sightseeing.

Pool area was clean, sat outside with coffee and cookies to escape for five minutes from the teenagers!

Would stay again if in Memphis yes.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express - Medical Center Midtown

Address: 1180 Union Avenue, Memphis, TN 38104
Phone Number:
Location: United States > Tennessee > Memphis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #38 of 134 Hotels in Memphis
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express - Medical Center Midtown 2.5*
Number of rooms: 150
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel in Midtown Memphis, Tennessee Let us welcome you to Memphis and spoil you with our Southern hospitality while you are lodging at our Midtown Memphis, TN hotel that is located close to I-240 and is just minutes from downtown Memphis. The hotel property is adjacent to Methodist University Hospital and near nine other major medical centers. Leisure travelers will love our close proximity to downtown Memphis with Beale Street, the Peabody Ducks, Mud Island and Graceland just minutes away. Our Union Street access also means it's just a short drive to the FedEx Forum or AutoZone Park, which are the perfect locations for a family day trip. Business travelers will appreciate our midtown Memphis hotel's easy access to I-240, I-55 and I-40. Our hotel is just eight miles from Memphis International Airport, and the Amtrak Station is two miles away. Our premium business amenities include a Business Center and free Internet access. This newly renovated Memphis hotel offers you unparalleled hotel services. You'll enjoy our Southern charm as much as the free high-speed, wireless Internet access in our inviting rooms. With a fitness center and outdoor pool, you'll feel completely at home. We also offer a special rate for guests with a loved one at Methodist Hospital. Call our choice hotel in Memphis, Tennessee today, and take advantage of our great hotel deals and rates. ... more   less 
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Also Known As:
Holiday Inn Express - Medical Center Midtown Hotel Memphis
Holiday Inn Express Memphis
Holiday Inn Memphis
Memphis Holiday Inn

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