My family and I stayed at this lovely hotel. The customer service that we received from “Diane” (I was told that was her name) was very poor. I emailed the hotel prior to our arrival requesting total cost, taxes included, in order to report back to the remaining parties that were traveling alone with me. Well “Diane” informed me that there will be an additional $40 (incidental fee) that would be charged to my credit/debit card. I asked why didn’t the manager that e-mailed me total cost did not include that in the e-mail. She had no answer, then I asked to see that in writing, and she assured me she would find it on the website and bring it to my room, along with a room key of another family member’s room that was not ready. Diane NEVER came to my room with the key, nor did she get the information to me concerning the $40 incidental fee. After waiting and hour PLUS, we decided to call down and ask was the room ready and it was, I guess she was upset and decided not to deal with us anymore, made us all wait (2 families) crowed all in one room. We would have gladly paid the $40, but just wanted to see it in writing. For “Diane” to just leave the situation open and NEVER reported back to us, was very disappointing and refused to come to our room, which she suggested that she would do, was not acceptable AT ALL. “Diane’s” attitude was clearly the worst part of our stay.
Kevin, I must say, made things right. He was very concerned; he greeted us every time he saw us. He made my entire family feel welcome and at home. And not just my family but everyone he came in contact with, I observed him. He made the difference, from being greeted with such and awful attitude from “Diane”. Our family was very appreciative for the hospitality that was shown to us from Kevin. Keep up the good work Kevin!!!!!!
Arrival Date: March 22, 2013
Departure Date: March 24, 2013
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- Also Known As:
- Hyatt Place Memphis Primacy Parkway Hotel Memphis
- Hyatt Memphis Primacy Parkway