On August 25, 2013 I booked a room at the Beale Street Westin hotel, through Bookings.com. Bookings confirmed the the room for today and tomorrow September 17 and 18. I also contacted the hotel on September 16th and talked with Lenette and she told me that they had not received the confirmation. She said to contact Bookings and they will provide me with a room. I contacted Bookings Kasandra and she forwarded me an email confirming the booking starting today. I drove from Louisville, Kentucky to Memphis, Tennesee to find out that I didn't have a room. They said they were sold out. The booking was three weeks ago and when I booked it there were 5 room remaining at that hotel. The manager, who not only didn't even speak with me, but the desk gave me the generic business card for the hotel, not the managers name. Whoever he/she is, I believe corporate should do a independent check on this entire hotel. The reason that I called yesterday to check on the room status is because others have complained here about this hotel overbooking and people arriving and finding that they didn't have a room. The hotel attitude was "too bad, so sad."
I just went to the Westin Corporate site and found out that in order to file a complaint you have to give them $25.00. What an organization, unbelievable ! ! !
I can honestly tell you that they are the most unprofessional staff that I have ever encountered, in 35+ years of travelling the world.
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